Frontier Airlines

✅ Trip Verified | They really have the worst service ever. So I should have a trip to Miami on 3 July at 12:42. I arrived in the airport with 50 min before, i was trying to do my chack-in by the machine and didnt work, after i went to the front desk, where staff pass my card to buy the baggage. After it, in the last second they said to me i could not going anymore. So, because was not my mistake i asked refund about my trip, i was 20 min with the girl in the front desk to make this request, after this She said you are good to go, the whole trip will be back to your card and also your baggage. After 4 days, nothing came back, so i called to them and an agent said to me, Your money will be refund in 7-10 days. After 10 days I called and a telemarketing attendant said that it couldnt be refund because my flight was no show. Very bad service. Until now even my baggage money that is $55 was refund... And in the end i lost $225 for them, and was not my mystake.

Not Verified | Terrible Company! I had to cancel my first flight due to Covid-19, when I tried to re-book online the travel credit did not work over the website. Therefore, I had to re-book over the phone and the agent did not make it clear that if I didn't use the entire credit on this one phone call I would completely loose the remainder of the money I had already spent!! When I called back later explaining the situation (that I was supposed to have $320 left over) they refused to refund my money, I wasn't able to use it in any way, and they wouldn't even let me speak with a supervisor or manager. The agent even hung up on me at the end of the call. On top of that, every agent on the phone has had a thick accent and has been hard to understand so that doesn't help. The way I see it, they've stolen $320 from me and they refuse to make it right, even when I was told by their representative that I would be able to use this money in the future. I will never use this company again if they even survive through this pandemic. I would be surprised.

Not Verified | Buy the insurance. If your travel plans are canceled due to a global pandemic, you will not receive a refund and you must use your travel credit within 90 days. Works out great when your original plans are postponed a year. The customer service reps are rude and will refuse to let you speak with a supervisor.

✅ Trip Verified | I am shocked with what has happened to me. My flight was schedule to depart 9:40PM with gate closing at 9:25 PM. I had done the checK- in and got to the airport at 830PM. I had scanned my ticket at the security check point, so they knew I was at the airport. What happened is that I was at the wrong terminal. I had flown frontier several times and assumed I was in the right terminal, but they had transferred to a different place. I ran as fast as I could and arrive at the gate at 9:25 and was denied boarding because they close the gate 3 min earlier - the staff probably wanted to go home and didn't bother to wait and I had checked in. When calling the support they said they couldn't do anything because it was a 'No Show' even I telling the entire story. Never again I will fly with this disgusting company.

Not Verified | Frontier has a policy due to COVID that you have to call back in 90 days to rebook your flight if you cancel. In those 90 days my family members got infected with COVID and I couldn't call the company to rebook my flight I had clearly other priorities in my life. The expiration date was June 20th. When I called on July 4th they said I had lost my money $1,605. How can a company be so unhearted and not understand that from March till today our lives have been flipped upside down!! Our country is still struggling with the wave of disaster of this virus yet Frontier is seating very relax just taking people's money away in a time like this. If they wanted to help they would had but they didn't. If they wanted to help they would had refunded the money from the beginning and not deal with expiration dates but they didn't. Be aware that there are companies out there doing this just like Frontier.

✅ Trip Verified | Our booked direct flight on 23 July of 5,5 hours was changed without my approval or confirmation to a non-direct flight of 14.5 hours! So because Frontier cancelled our direct flight, I wanted to cancel the flight without any cost. I tried to phone them, but it is disconnected all the time. I am from the Netherlands, Europe and I am still not allowed to enter the USA because of covid-19. So when I got a email (below) yesterday from Frontier with my name and booking number and that I could cancel my flight and I would keep the full amount of my tickets for new tickets I did. Then I got a confirmation email of the cancellation that the fee was 316 dollars and they took it from my ticket price! How is this possible. They send an email that I could cancel! I am shocked and frustrated!

Not Verified | I have had Frontier Airlines make changes to my flight 10 times and I’m not even exaggerating. I had originally purchased 5 nonstop round trip flights max 4 hours from NY to Cancun I have kids. They have now been changed to Philadelphia airport because there is no availability in NY on my departure date. The rep even wanted me to pay 200/ticket difference. The times have changed multiple times and are now connecting from Philadelphia to Denver back to Cancun not to mention these are overnight flights. The date of my arrivals have changed completely. They do not want to give me my money back. I would run far far away from this company.

✅ Trip Verified | Was pushed into cancelling my flight during Covid 19. They wouldn’t give me a refund to my credit card even thought people from NJ weren’t allowed into Florida . In the end they did cancel my flight but still would give me a credit. Wanted me to use the credit in 90 days but Covid 19 still going on. When spoke to them on phone got disconnected several times after half hour wait then was told not able to speak to a manager. Would not recommend Frontier to anyone. Very shady airline.

✅ Trip Verified | Two tickets lost in Frontier Airlines, they don't answer the phone, in one i cancelled supposedly they should deposit 30 dollars for apologizing, never money back for my son, it's ok these things doing. Buy my tickets week before day my flight is changed, but other ticket in other airline but Frontier one day before confirm my tickets try call and send email but nothing. Never more I use Frontier.

✅ Trip Verified | Had a trip scheduled for March which was canceled due to covid-19. Was given a credit which had to be used in 90 days. Because there were no flights and or the country still locked down my credit was expiring and was told they would extend it but I had to wait until the day it expired. That day couldn't get through phone system just shut me off and said that call volume was too high. After many failed attempts I finally got through after 5 days and was told they couldn't extend because it was expired and they would not renew. Now this is a service I paid for and did not get but they don't care. They have zero care for customers as I'm not the only one with this exact same issue. I once felt this was a good company but now their true colors shine and took advantage of so many people during this situation we are all in