Frontier Airlines

Not Verified | Late departure on the 31 March. Boarded on time on 3 April in Ft Myers only to have the crew announce they cannot locate the Captain. A few minutes later they announce they found the Captain but that he is in Miami. Later they announce the pilot is trying to get a cab from Miami to Ft Myers which could take at least three hours so they finally let us off the plane. Now waiting to see if we depart in another 3-4 hours. I heard nothing but bad things about Frontier but since it was a direct flight thought I would give it a try. The staff at the gate and flight attendants have been very kind and apologetic. It appears they are used to this

✅ Trip Verified | My girlfriend has been flying the direct route from Buffalo to Ft Myers and back due to its "fast" non-stop route. Forget fast! The 3 hour flight has always turned into a 5 hour minimum debacle at best! Leave late, gate not ready upon landing, wait on the tarmac an hour for the plane in front to load and push back. Its a never ending circus of mistakes, from the flight crew, the ground crew, to the gate agents! Todays flight sealed the deal that I will pay for all her future tickets on another airline so she does not have to ever endure the pain of Frontier airlines ever again! Flight 910 from RSW to BUF seemed like there was a possibility that all looked normal. I said "not possible"! Boarding was delayed due to waiting for flight crew. That was quickly resolved after 15 minutes when the crew decided they should show to the gate. Why should employees be on time? OK, just 15 minutes. Boarding begins and all are onboard. Then the announcement. We do not have a captain! Guess where he is? Miami! All passengers are deplaned and told that the pilot has been put into a limo and is being driven from Miami. Should be here in 3 hours so go play with yourselves in our swanky waiting area with nothing to do. If this flight does go, we will celebrate that it was the last flight she and my sanity have to have with Frontier airlines.

Not Verified | Frontier Airlines is an absolute joke. My wife has been on a layover for multiple days. Her flight was supposed to land at BWI on Thursday at 630. It is now Sunday at 1224 and they just canceled her flight for the 3rd time. She has been on a plane 3 different times only to be taken off and basically told nothing! We have had to book 2 different hotel rooms at our own expense and looks like we are getting a 3rd. They also charged her for a carry on bag again after we paid for it and they cancelled the flight. She is going to DC because her father passed away and the unnecessary stress this airline has caused us both has only made everything worse. Couldn't be worse. Everyone who works around the airport in any capacity has said to her, "Oh, you must be with Frontier." It is literally the joke of the airport.

✅ Trip Verified | There were storms in Florida that delayed the flight, but after the airline got clearance the Captain was debating to fly or not. He took an extra 2 hours before deciding to go. Now I’m in Orlando. My hotel is 26 miles away and since the Captain took his merry ole time, we landed after 11pm and the car rental place closed at 11. Thanks for nothing. To hell with frontier. Don’t use, they are worthless.

✅ Trip Verified | Grand Rapids to Fort Myers. Do not fly Frontier if you want to arrive on time or arrive at all. They cancel more flights than any other airline and will keep you waiting at the airport all day without proper notification. Flight was supposed to leave 11:17 got delayed four times then canceled due to weather? Weather was fine at our airport and destination and in between all morning till 3pm when they decided to cancel due to weather. What a joke run airline. Will not fly ever again.

✅ Trip Verified | Jacksonville to Philadelphia. I wish I had read reviews first. Free carry-ons only count as purse or laptop bag, backpacks are an extra fee, and because I had a backpack and a suitcase, that meant I had to check my suitcase and pay for both my backpack carry-on and my checked suitcase. $70 extra dollars. Also, it was a 2 hour flight and they didn't give any refreshments or food. So they charge you more and you get less. I could've flown a better airline for the upcharge I had with Frontier and had accomodations. The staff was friendly enough, but that didn't make up for everything else. I won't fly with Frontier EVER again, especially after reading all of these horror stories from people who had even worse experiences.

✅ Trip Verified | Orlando to Baltimore. This airline let us wait 9 hours then cancelled without any proper explanation. We have been asked to change ticket to April 2 - Saturday 2 pm but this flight also cancelled by 1 pm just before departure time. We tried to change ticket but there was no ticket for next 2 days. We have been traveling with 3 children and it was the worst travel experience in our lifetime. It was our first time for Frontier and will never ever choose this airline again.

Not Verified | Worst travel experience I have ever had. Check in staff was incredibly rude and bag can only be 40 pounds now. Flight was already running 20 minutes late then we were told the flight was overbooked by 6 people and that we were not boarding the plane until 6 people gave up their tickets (the next flight they offered was 2 days later for those people). Once we boarded we sat for 45 minutes waiting for luggage to be loaded. Even the pilot had to call and ask what the delay was! At around midnight the morning we were to depart back home we received an email stating our flight was canceled and given no reason for this cancelation. Had to use their site to rebook and we're told we'd be reimbursed in 14 business days for the new tickets we had to purchase. The earliest flight we could book was 2 and a half days later! And we checked 5 airports! It has now been 15 business days and no reimbursement check. When calling to ask where the check was, the woman on the phone was unbelievably rude and when we asked to speak to a manager she hung up on us! After calling back we were told the checks could take another 4 to 6 weeks.

✅ Trip Verified | I vowed never to fly frontier again about 10 years ago. A family emergency left me no option. Flight scheduled for departure 4/2/22 at 10:25 am. Delayed 1.5 hours. Plane is at gate, but no first officer is available. 1.5 hours to get the flight going, and they can't get a full crew! Flight is now delayed another 1.5 hours likely just in time for a storm that will ground planes. I will never fly this incompetent airline again.

✅ Trip Verified | They had zero respect for my belongings I watched how they boarded the luggage and it was horrible they were thrown they fell off of the conveyor belt from the plane all the way to the ground they drag them they didn’t even use the handles so with that being said when I landed home my suitcase came back with literally the wheel hanging off it was literally hanging on by a thread and my stroller that had not a scratch on it came back with every single piece of plastic on it damaged. I have flown with other airlines and they put the strollers in the cabin on the plane once everybody is boarded, not frontier who puts i under the plane. I made a claim, they did replace the bag, but they said the stroller was normal wear and tear. I did not except that answer because it wasn’t normal wear and tear, a scratch here fine, but the entire stroller scratched and things wrapped and missing pieces no that’s not normal. I’ve escalated it up to a supervisor and the supervisor concluded that it was normal wear and tear. I will never fly with Frontier again.