flydubai

Not Verified | Kolkata to Dubai. One of the worst airlines I have ever flown with. They charged me 6147.94 for extra 3kgs in my checked in luggage. When I asked the lady to call her manager, he came and talked to her, not even bothered to ask me for any concern. I even told them that I can remove a kg from it but they did not agree. I have flew many international flights (Qatar, Etihad, Air India, Lufthansa etc.) before but never had this kind of experience. Plus there was no entertainment screens on the flight and also meal was pathetic. Also, WiFi was also not working on this flight. Please try to avoid taking flydubai.

✅ Trip Verified | FlyDubai is one of the worst airlines I have ever traveled with. Their prices are extremely high, the seats are so uncomfortable. In addition, the flight took an hour more than the usual. The hostess was so unfriendly and mean. The exit seats were all empty and we were not allowed to sit there as we had to pay extra money.

✅ Trip Verified | The experience of flying with Fly Dubai was the worst experience for me of flying ever. I had booked a connecting flight from Zanzibar to Mumbai via dubai for 22,000 rupees. Due to an emergency, i had approached the airline to retain my booking till dubai and cancel by further booking to Mumbai. Most uncooperative airline ever, I had offered to pay for the new tickets from Dubai to Trivandrum that I required. The action Would have costed nothing to the airline (infact would have gained by reselling the Dubai Mumbai ticket). However, even just the cancellation of the same also the airline declined. The icing on cake was when I finally tried to board the flight from Zanzibar on 17 March 2022. I was shocked to hear that I can't check in my luggage because I have not booked for luggage ie. i have booked tickets without check-in luggage. I mean is that even allowed to sell such tickets? They charged me 300usd. The uncooperative attendant of the airline is like we don't accept card. You need to take out shillings, convert to usd and then give us. 1 hour before departure I was running around the city to get the money converted. Was charged 300 dollars for the one check in luggage I had. Receipt of the same is uploaded. Please ready each document carefully before booking with flydubai. They have the text in smallest print for you to miss reading it and want you to book the cheapest option, then to charge you exorbitantly during check in. The meanest, uncooperative and cunning airline i have ever experienced. Best part was after landing in Mumbai, the aircraft developed a technical snag which caused the airline to stay standing for about 50mins at de-boarding gates with no means to connecting the skywalk. I almost missed my further connecting flight due to this. It was worst experience of flying ever for me. Will ensure never to fly with them ever.

✅ Trip Verified | One of the worst airlines you can think of. I booked for my honeymoon to Maldives from Doha. But unfortunately due to covid situation of my wife I had to cancel it. I tried to call customer service, send email with medical certificate and also texted in social media to cancel my flight with full refund since it was unexpected situation. But no one replied or have answer my calls. I was bound to cancel it online with penalty of $220. And they have provided a voucher that is valid only for a year and also valid for the same passenger. Finally after a month I received an email saying that they can't provide refund in cash and they can't do anything else. What a Rubbish policy is this?

Not Verified | Worst flight ever. The staff was rude. They canceled our tickets when we were traveling back home from Ahmedabad to New York without giving us any updates or email and we came to know when we stood in the line for the bags check in for literally 3 hours. They didn’t let us board or helped us accommodate in any other flights. And we are still fighting for the refunds. I will never fly FlyDubai neither I would recommend it to anyone.

Not Verified | My wife and me had a flight to Zanzibar via Dubai on 31st December returning on 11th January. Both flights were cancelled three days before. No response or support from the company. We had to incur additional costs of USD 1.000. 35 days later I got a response via E-Mail that I can get a rebook or a voucher, which is obviously useless. No cash refund possible. I will never fly with this company.

Not Verified | I had a flight Dubai to Helsinki and I wasn’t provided my dinner though it was included in my ticket. The air hostess didn’t even care to ask, though she was fully co-operative with the man sitting next to me. And I was starving. Also even though I asked them (air hostesses) again for food they didn’t care at all.

✅ Trip Verified | This is a terrible airline and must be shut down! This flight from Dubai to Beirut was my worst nightmare. Although we paid for an Emirates Airlines ticket but we got on the way back this horrible company. The staff is so rude, food is horrible!, and entertainment is null. Imagine you are flying for over 4hr without knowing where you are or how many hours left of the flight! Seats are terribly uncomfortable and toilets were so dirty!

✅ Trip Verified | One of the worst airlines. We were a family of 4 (with 2 kids) travelling from Kolkata to Dubai to connect to our next flight to Zurich. Forget any kind of greetings or smiles, they would run down the aisle fast without looking around as if to deliberately shove you back to your seat. Its a pity that Emirates has them as a partner airline connecting the Kolkata passengers to Dubai. The impression is so bad even with one single flight (this was my first time ever with flyDubai) that I will altogether skip Emirates bookings for the Kolkata-Zurich segment from now on. Its not like we paid any less for the route (they charged us the same peak December/ January rate as any other airline). The aircraft looked like a cheap domestic carrier flying an international segment. Forget TV screens or anything fancy, they didn't even have basic pouch bags in seats where we can keep our small items. I wouldn't even comment on the seats quality (it reclined like 2°), and the leg space was just about there to fit in my legs (and I am not even fat). Last but not the least, once our kid strayed over to a more leg-space seat (one next to the emergency exits), and prompt came the rude interjection "please pay extra 200 USD if you want to use that seat").

Not Verified | I had an awful experience with FlyDubai, very surprised, upset and disappointed. The customer services is awful and did not solve the issue with my broken carry-on luggage, they did not want to take responsibility of how their employees work and how they behave. I had no hand luggage except one small box with fragile porcelain item inside, which I was carrying on with me. Right in the moment when I was getting on a plane, the Flydubai representative insisted on giving the box to the airplane baggage compartment (as well as hand luggages of other passengers) telling that there is no space left inside the plane and I am not able to take my hand luggage with me. I was begging him to let me take me fragile box with me on the board but he refused my request and took it from me. In addition when I took my seat, I mentioned that there was still plenty of space for the hand luggage so I really did not understand why he had not allowed passengers to take our hand luggage inside. When I took my baggage upon arrival of course the item inside the box was broken. When I wrote plenty of times to the FlyDubai customer support patiently describing the situation with photos, the only responses I received were the stupid automatic responses that they are not "responsible for damaged checked baggage". They are even not reading my emails explaining that it was not the checked baggage, it was the carry-on hand luggage. Very disappointed. Do not want to fly with them any more.