| We had booked a return flight with Emirates, from Glasgow to Zanzibar via Dubai on 27th February and returning on 7th March. After confirming our booking, we found that the 6 hour leg from Dubai to Zanzibar is operated by FlyDubai, which turns out to be a low cost (but not particularly cheap) airline. The Emirates flights to and from Glasgow to Dubai on a 777-300 were excellent in all respects but we can honestly say that in all our years of travelling, the FlyDubai flights in a Boeing 737-800MAX were probably the worst we have ever taken. By booking with Emirates, we not unreasonably expected to get at least a roughly comparable standard of service and amenities. We believe that Emirates should make it clearer when booking that an associated connecting flight is operated by a budget airline, and a poor one at that. There were so many things wrong that it’s difficult to know where to start but here goes: The seats were really very cramped, with a nominal pitch of 30” but I suspect that in reality it’s a bit less than this. Furthermore, the seats were quite hard and our backsides started to suffer after a couple of hours. They’ve tried to cram in as many passengers as possible and whilst this may be just bearable for short haul flights, it’s a disgrace to use this configuration for what was a long haul flight. It was obvious that many passengers, and more especially the taller ones, were really suffering. The aisle was very narrow, and passengers in aisle seats were being constantly bumped into while trying to sleep. The cabin on both the outbound and return flights was terribly stuffy and airless. Air con was either not working properly, or not set up correctly. People were asking for water but had to pay for it! Absolutely disgraceful! As we were on an Emirates ticket, we were entitled to complimentary meals, but other passengers had to pay. The meals were truly awful and pretty much inedible. In flight entertainment is available but has to be paid for, even for those on an Emirates ticket. FlyDubai operates from Terminal 2 which entails a painfully slow 40 minute bus transfer from Terminal 3 – this is pretty nail-biting if you have a tight connection, as we did. All in all, a horrible experience that we never wish to repeat and we can categorically state that we will never use FlyDubai again, and nor will we book with Emirates if they use them for connecting flights. There are better alternatives.