flydubai

✅ Trip Verified | Prague to Hyderabad via Dubai. Terrible website that doesn't confirm properly. Terrible contact that doesn't send you SMS (Check if they did). Terrible email that goes straight to spam. Terrible customer service that's unreachable and replies within 20 days. Terrible banking policy that deducts money multiple days later and in the middle of the night without customer consent. Terrible customer policy that refunds in non-transferable vouchers.

✅ Trip Verified | Dubai to Asghabat. The ground crew would not allow people with more than one bag at the gate and continue to make them wait for no reason. They would not accept passengers with plastic bags into the flight forcing them to buy carry on luggage from the duty free shop. Also at the end of the day they even allowed a large 30 inch luggage to fly on a seat - first time ever I’ve seen a luggage on a seat. I was refused to board cause I had a carry on and a laptop bag, but I guess at the end of the day they checked in everyone who had a ticket - after pushing them around for more than 75 minutes and making the flight late for 35 minutes.

✅ Trip Verified | Sarajevo to Dubai. Horrible experience. Unexplained delays. Landed in a different country! No apologies, no courtesy, no information. No explanation from anyone on delays. Never again.

✅ Trip Verified | Prague to Dubai. This is my second time on flydubai and I was disappointed with the service. Flight attendants were so confused and lost. Screens were not working, and there was not a main big screen where you can check the current location of where you are. Food was ok. It was a light meal as it should be and the seats were pretty wide, although they could have been much softer. I do not know what happened, but my flight in 2016 was much more enjoyable.

✅ Trip Verified | Bucharest to Dubai. This airline has seemingly nothing to do with Emirates (that they proudly advertise) other than the check-in and gate. The aircraft is uncomfortable, no entertainment (no screen) or if they do needs payment. No water, no snacks - feels really cheap, like squeezing pennies anywhere they can - they don't get to go to the terminal, you are hauled to the aircraft with a bus. The staff was nice though, no complains about that.

✅ Trip Verified | Dubai to Sofia. Was upgraded to Business class because plane was full. Seat was nice and roomy, footrest did extend but it did not raise up, so not a leg-rest. You get automatic access to all the movies and in-flight entertainment, along with a pretty good pair of noise-cancelling headphones. Seat back went back quite far without interfering with person behind. Wifi I think is also included (didn't use it). The food was not much better than economy, but served nicely, and you got a lot of juice and water if you wanted it. Small bottle of water was also in the armrest when we arrived. There were pillows and a fleece blanket provided. Service was very good up front - nice flight attendants. Only minus is that, because the front door is open to let passengers in, business class gets extremely hot sitting on the tarmac in summer conditions at Dubai airport - bring a fan to cool yourself before take off. For a budget airline, I was pleasantly surprised at the good quality of the business class flight, but not sure if I'd actually pay for it.

✅ Trip Verified | Dubai to Naples. So disappointed with the customer service of Fly Dubai. They cancelled our return flight and didn’t inform us - only found out on the day of the first flight. Now they are only offering us a flight on a different date or a refund which both are not an option for us because we have to fly on that day and the one way flights have now doubled in price. 10 phone calls later and still not a reasonable compensation. First 2 days of holiday ruined because of the stress and endless conversations on the phone and empty promises. Never flying FlyDubai again! Also the plane was not cleaned before we entered, when I opened the window I couldn’t look through the glass because of the grease, was offered a wet tissue to clean it myself which was given 15 min later. Also the floor was full with chips and other crumbs, the screens didn’t work and this is not mentioning the disappointing food items they serve. Will pay that little bit extra next time to avoid this drama.

✅ Trip Verified | Dubai to Kuwait. The worst flight ever, I will never fly with fly Dubai ever again, they made us wait on the bus right outside the aircraft for half an hour in this heat, the AC wasn’t working on the bus either. If the aircraft is not ready for boarding what is the point getting people to the bus!

✅ Trip Verified | Kathmandu to Dubai in Business class. I was pleasantly surprised with how the chief purser was courteous and kind to all passengers, including my elderly parents. He offered to stow their luggage for them without them asking. The IFE was good with good range of movies to watch on this flight. Wifi was decently priced. I was able to use the inflight charging ports. We were offered a hot meal which was filling and good quality. Snacks were offered prior to arrival. disembarked via a bus and was out in no time! can't fault this airline! Well done Flydubai for providing a good product at a competitive price! I hope they bring back the 737MAX back soon with the flat beds in J class!

✅ Trip Verified | Dubai to Moscow. Get a seat with extra space for legs in the front part of cabin. Crew member decided to swap passenger who suppose to seat next to me, for lady with very young kid, (like 2-3 months old) who was screaming and crying all the time. When I asked to change my seat for similar or better cause baby was horribly annoying and there were few empty seats in front of me and around the cabin. Crew member looked at me like at piece of junk and said no. Thats rude, I am dissapointed with this airline.