flydubai

Not Verified | I am disappointed in Flydubai. Passengers travelling to Oman to get their visas extended aren't given any check-in information. They are expected to just figure it out. The check-in screens for these flights are blank. At the very least, the airline can display the check-in area or inform passengers to self check-in. The ground staff aren't helpful either. They are rude and arrogant.

✅ Trip Verified | It was a terrible experience, there was a little girl in our fight and at the middle of the flight she felt sick. She was shaking and her parents got worried about her condition, so they asked for some help. Unfortunately, the flight attendant didn't take any steps to offer any kind of help. All they did was to nod their head and when the mother asked for a blanket to help her keep the child warm, they declared that there isn't any. The parents asked for help from other passengers, a lady gave them her scarf and I gave them my jacket. On the way out, we saw blankets laying on the seats while they could have given it to the child and refused to do so. When we got to the baggage claim section at the airport, half of the passengers didn't receive their bags while we figured the baggage hadn't been sent with the flight. That is pure irresponsibility, waste of passengers' time and being unprofessional towards passengers. I would never recommend this airline to anyone.

Not Verified | It was a terrible experience, there was a little girl in our fight and at the middle of the flight she felt sick. She was shaking and her parents got worried about her condition, so they asked for some help. Unfortunately, the flight attendant didn't take any steps to offer any kind of help. All they did was to nod their head and when the mother asked for a blanket to help her keep the child warm, they declared that there isn't any. The parents asked for help from other passengers, a lady gave them her scarf and I gave them my jacket. On the way out, we saw blankets laying on the seats while they could have given it to the child and refused to do so! When we got to the baggage claim section at the airport, half of the passengers didn't receive their bags while we figured the baggage hadn't been sent with the flight! If we wanted to get our baggage some other time, we would have sent them separately! That is pure irresponsibility, waste of passengers time and being unprofessional towards passengers. I would never recommend this flight company to anyone.

Not Verified | This was the absolute worst airline ever, the seats hurt your back, they are too hard and straight up that you can't even get a little bit comfortable. The food is not even edible. A nightmare overall.

Not Verified | Worst airline that I ever seen. Customer service is very disappointing. When I’m departing flydubai ground staff didn't let me board the flight on time, asking about my visa matters and they want to delay me. Bureau also gave permission for me to fly on that day since it was my first travel to Dubai.

✅ Trip Verified | I have to thank 2 wonderful guys who assisted me beyond expectations in June 2023. Boarding was called and then unfortunately it was noticed that a digit typo on my visa to Baku was incorrect. Senior Supervisor Mohammed could see I was shocked and panicking. Mohammed was determined to get me on my flight. He and Hany went over and beyond to help with fast track visa. I didn't manage to board my initial flight but actually flew on the next flight a few hours later. My holiday was only interrupted for a few hours. I cannot thank Mohammed enough for everything he did for me that morning Absolutely star first class customer service.

✅ Trip Verified | Flight was scheduled 16:25 local time of Tbilisi but it didn’t take off before 17:15. That’s not the problem, after taking off by almost 20 minutes the pilot announces that we have to go back to Tbilisi as there’s a minor technical issue so we landed in Tbilisi airport again and it wasn’t explained what’s the reason. After landing the pilot announced that there was a door which wasn’t closed properly and pressure wasn’t the normal pressure. And it would just take 25 to 30 minutes to make the required maintenance and we can fly back to destination. Now it’s 20:00 and still waiting. The plane is full and air conditioning isn’t working well making temperature increase inside the plane. It is one of the worst experiences I had in flights, being trapped inside the plane and not knowing what’s going. The pilot just announced at 20:05 that we should fly in 10 minutes, hopefully it would happen this time. Anyway, that was my first round trip experience with flydubai and definitely will be the last.

✅ Trip Verified | A horrible experience! More than one hour delay, almost no air condition when we enter airplane and very weak during the trip! I am sorry to use Flydubai and will do my best to avoid this horrible airline in the future

✅ Trip Verified | It's a low-cost airline based in Dubai so I wasn't expecting a full range service. On-time boarding. Bus transfer to the plane. It seems like they have zero tolerance for tardiness. At 5:30, bus doors were closed and headed straight to the plane for the 5:50 flight. Within 20 minutes, everyone was boarded and seated and plane started taxing. 10/10 for the time efficiency. Clean plane and efficient. There wasn't much of a service and most of the flight time, I slept. Landed on time. I would say FlyDubai is a Ryanair of the Middle-east though ticket prices aren't that cheap.

✅ Trip Verified | I booked Bahrain to Dubai on 25th August departure 15.35. On arrival at airport, flight was delayed, did not get any information regarding the delay until i arrived at the departure gate. FlyDubai could have send me a message or text about the delay, I could have stayed with my family. I hope FlyDubai will improve communication with Passengers