flydubai

✅ Trip Verified | What miserable and unprofessional behavior! They cancelled my return flight that was absolutely urgent and didn’t offer any reasonable solution! Those kind of companies shouldn’t exist - if you are not capable to provide at least decent customer service experience, then you are out! They even had a flight on the same day to a city close to mine but they weren’t willing to cooperate at all! Please think carefully before you make the same mistake as I did.

✅ Trip Verified | Two hour waiting in endless check-in line. Every third encounter was open and staff called late passengers every couple of minutes. When I noted that it would be easier for us to wait on bench for a call, one officer (with under nose mask) accused me that I am sarcastic and that "it is up to me".

✅ Trip Verified | Lousy customer service they are already known for has not increased during the pandemic. I tried to cancel my flight (fully refundable ticket). In the Fklydubai app it clearly says: "Cancellations are refunded either in voucher or Skywards miles". It is misleading information, because of course you can not have Skywards miles, but only a voucher. Therefore if you have no intention to fly with Flydubai again in the future, think twice before booking, because in case you need to cancel, you may as well throw your ticket in the garbage.

✅ Trip Verified | Horrible back end service - 10 emails exchanged - not a single call back on the complaint - don't care, go to hell customer attitude. Had done an error doing online booking while changing time for the flight my baggage allowance was eaten up as selected lite wrongly and had to pay for it 350 dhs again - feel cheated. Not only that, on travelling out meal served while traveling back meal to be paid for. Feel that the airlines is banking on this attitude since no other direct flights are there from Dubai - surely will not last long.

✅ Trip Verified | I have flown on FlyDubai a few times, and that is the main reason I try flying to Kathmandu via Qatar Airways instead of Emirates. FlyDubai is the only option between Dubai and Kathmandu, and the 5 hour flight is insufferable with uncomfortable seats and no entertainment. One improvement is offering food without additional fees, but other problems persist. Customer service is weak. They remain the most disorganized airline for check-in at Kathmandu. And now...during Covid, I witnessed their lack of safety enforcement. Two men in the row in front of me kept removing their masks. Three times they were warned before takeoff but they continued. I signalled the airline attendant that they continued their behavior, so this time she took their passports and boarding passes, returning with the pilot with a "final" warning. But 5 minutes later, they again removed their masks and attendants now just looked away. No safety enforcement.

✅ Trip Verified | I booked a ticket from Ahmedabad to Dubai on 23 April, suddenly they cancel flight and notify me. We selected 25 April 2021 flight and after 2 hours we received Dubai governance Notification that from 24 April all fights will banned from India. So we tried to communicate with flydubai though toll free number we mails around numbers of they didnt respond and in panic we have booked another flight though air Arabia because need to catch flight, either i will lose my job and many visa fees many things. Now we waiting for our refund from fly dubai that didn't respond yet. Now in their website they asked for fly dubai voucher and force to accept that voucher in Such covid pandemic where we need money for emergency.

Not Verified | I had a very good experience with the ground service team. My luggage was 10 kg overweight, check in agent at the Fly Dubai counter suggested me to remove some not so important items and send it with the family if anyone was there to see me off, luckily my brother was still there and I removed some of the items and gave it to him. After that also it was 2 kg extra, ground staff asked if it was ok to take it in the cabin baggage to avoid paying anything extra. I followed her suggestion and didn’t have to pay anything extra. Appreciate the effort of the ground service team.

Not Verified | Travelled from Dubai to kolkata 2 days ago. Flight out was good and Covid19 norms was followed. Very courteous and friendly crew. Service was good, i wanted to have vegetarian meal but they ran out of the option, I had to take my medicine so crew arranged a spare vegetarian meal from business class for me (my meal was pre ordered). I was pleasantly surprised by the gesture of the staff and food tasted really good. I loved flying with Fly Dubai. I will surely recommend it to others.

✅ Trip Verified | Absolutely by far the worst airline company I have ever flown with! I would like to warn everybody about our experience with flydubai. Please, as much as possible, try to avoid them. We went on a beautiful trip to the Maldives leaving from Bucharest, Romania and having a stop in Dubai. Both flights on our way to the Maldives operated by flydubai were absolutely horrible. It all started when we reached the airport and wanted to check the option to upgrade our seats to business - as my wife is pregnant, we thought that it would be a good idea to make our flight a little more pleasant. We have asked at the check-in counter about the possibility to upgrade and we got the answer it will cost us 4,000$ per person (around 3 times the whole round trip just for one person and 1/4 part of the trip), since the price didn't make any sense the nice lady advised us to ask at the boarding counter. We reached the boarding counter and asked again, this time we were instructed to ask the plane crew when we would complete the boarding process. When we entered, we just got an answer "no" (in a very rude way). Needless to say, that the "Business class" was almost completely empty on that flight and we didn't ask for anything free, we really would pay if the price made sense. The seats in flydubai are extremely small and uncomfortable, even when compared to other low-cost companies this one was the worst. You can hardly incline the chair at all - having the button or not will make no difference. You get one very small "shot" of water (I call it shot because it's 100ml) for the whole 5 hours flight and it's mostly very hot during the flight. Now I wish this was all, but it was just the beginning. The next part was really what brought my wife and me to write this review. 2 days prior to our departure from Maldives back to Romania, flydubai informed us that our flight from Dubai to Bucharest was cancelled and moved on the next day. This basically meant that we will be stuck for around 19hrs in Dubai Airport in transit. We could not get out of the airport because of Covid regulations. We had only a small backpack and a purse, so we had to wear the same clothes for more than 24hrs (our main luggage went directly to Bucharest). In addition, we also had to take another day off from work, because the flight was moved on a working day. Now, normally I would get very upset for being in this situation, but now I was completely outraged because they were expecting my pregnant wife to sit for 19h on a bench in the airport without providing any accommodation/meals or any type of compensation. They simply cancelled the flight and took no responsibility nor accountability whatsoever for any consequence. I also attached a screenshot of their formal response after I explained the situation that we were in. We were warned before by our friends about their horrible experiences and advised not to use flydubai, but we said 'eh, what can happen?' Well, this happened. Thank you flydubai on behalf of me and my pregnant wife for your service and for ruining the end of our vacation. I can promise you we will never ever fly with you again!

Not Verified | I was travelling with my 6 month old daughter. My husband couldn't join us because of some work commitment nevertheless I was able to manage all by myself, thankfully Fly Dubai allows to carry strollers in the cabin, although I had to purchase the stroller meeting permissible size and weight but it was a great help.