✅ Trip Verified
| Absolutely by far the worst airline company I have ever flown with! I would like to warn everybody about our experience with flydubai. Please, as much as possible, try to avoid them. We went on a beautiful trip to the Maldives leaving from Bucharest, Romania and having a stop in Dubai. Both flights on our way to the Maldives operated by flydubai were absolutely horrible. It all started when we reached the airport and wanted to check the option to upgrade our seats to business - as my wife is pregnant, we thought that it would be a good idea to make our flight a little more pleasant. We have asked at the check-in counter about the possibility to upgrade and we got the answer it will cost us 4,000$ per person (around 3 times the whole round trip just for one person and 1/4 part of the trip), since the price didn't make any sense the nice lady advised us to ask at the boarding counter. We reached the boarding counter and asked again, this time we were instructed to ask the plane crew when we would complete the boarding process. When we entered, we just got an answer "no" (in a very rude way). Needless to say, that the "Business class" was almost completely empty on that flight and we didn't ask for anything free, we really would pay if the price made sense. The seats in flydubai are extremely small and uncomfortable, even when compared to other low-cost companies this one was the worst. You can hardly incline the chair at all - having the button or not will make no difference. You get one very small "shot" of water (I call it shot because it's 100ml) for the whole 5 hours flight and it's mostly very hot during the flight. Now I wish this was all, but it was just the beginning. The next part was really what brought my wife and me to write this review. 2 days prior to our departure from Maldives back to Romania, flydubai informed us that our flight from Dubai to Bucharest was cancelled and moved on the next day. This basically meant that we will be stuck for around 19hrs in Dubai Airport in transit. We could not get out of the airport because of Covid regulations. We had only a small backpack and a purse, so we had to wear the same clothes for more than 24hrs (our main luggage went directly to Bucharest). In addition, we also had to take another day off from work, because the flight was moved on a working day. Now, normally I would get very upset for being in this situation, but now I was completely outraged because they were expecting my pregnant wife to sit for 19h on a bench in the airport without providing any accommodation/meals or any type of compensation. They simply cancelled the flight and took no responsibility nor accountability whatsoever for any consequence. I also attached a screenshot of their formal response after I explained the situation that we were in. We were warned before by our friends about their horrible experiences and advised not to use flydubai, but we said 'eh, what can happen?' Well, this happened. Thank you flydubai on behalf of me and my pregnant wife for your service and for ruining the end of our vacation. I can promise you we will never ever fly with you again!