✅ Trip Verified
| Astana to Dubai. Flydubai is the worst airline I ever experienced, starting from uncomfortable seats, finishing with terrible service. I had international flight from Astana to Dubai, UAE with my family at 4.30 am. I faced was delay of the boarding time on 40 minutes, what later on lead delay of departure time on 20 minutes. I had sit number 14C, unfortunately it was next to emergency exit, and as they explained me on a board such seats are not designed for changing position, what means 5 hours I had to sit and not have opportunity to have even little nap, I think such details should be mentioned somewhere before, including that people in front of me could change positions and lay, what made trip even more uncomfortable. Then tv on a back of chair I could turn it on and off only with help of not very friendly personal, staff explained it to me as “it is not as sensitive as your phone” I’m sorry, but there was zero response how ever hard I tried to chose something on the screen. You have to pay for watching tv, playing games or watching movies separately? When I asked staff for water for me and for my family, she told me that there not enough water for free for all passengers, but we can buy water for 10 dirham each bottle if we are thirsty. For my coming back from Dubai to Astana, 50 people had to stand in a one bus and waiting I don’t know what for, but have been there for 30 minuets! Again flight was delayed! And those hours passengers had to wait not in a terminal with Air Conditioner and WiFi, but suffer in a terrible conditions.