Flair Airlines

✅ Trip Verified | Booking with Flair Airlines was painstakingly long. It is a very difficult site to use compared to other airlines. Everything costs extra. The emails about making sure your bags were the right size kept coming. When boarding the plane there was so many bags that were way bigger than the allowed size and nothing was done! Book with WestJet! So much easier

✅ Trip Verified | Worst airline ever, their boarding process is the dumbest I have ever seen. And their luggage rules and fees are ridiculous. I will never fly with them again if I can avoid it.

✅ Trip Verified | We flew from Toronto to Winnipeg with Flair on Saturday November 4, 2023. Flight number is F8641 departing at 17:30. We had a terrible experience with their staff at the gate and how their staff checked the size of the bags at the boarding gate. My friend and I had flown from Winnipeg to Toronto on October 28th with our backpacks and they fitted the space under the seat in front of us, and we were not charged for carry-ons. However, on our flight back to Winnipeg from Toronto, the staff at the boarding gate charged us $83.62 each for those same backpacks as they decided our backpacks were carry-on luggage. Flair has a sizing gizmo at the gate to check the size of every bag that did not pay for carry on. The thing is that sizing gizmo is a lot smaller compared to the actual space under the seat inside the airplane. A backpack may not fit the sizing gizmo but when you put it under the seat in front of you inside the airplane, it totally fits. We would be happy to pay for carry-on luggage if our backpacks were too big to fit the space under the seat in front of us. However, our backpacks were not big and indeed perfectly fitted the space under the seat. When one of their staff decided our backpacks were carry-ons and directed us to a different line where there was a lady standing there with a POS machine. When we approached the lady, she was quite surprised to see us. She even asked us why we were in this line and asked if there was anyone that directed us to her because she also thought our backpacks were not too big. But the other staff who had directed us to her yelled and told the lady to charge us for carry-ons. That was very rude and unprofessional because the staff treated their customers without respect. We were very disappointed with Flair service. That was my first time flying with Flair and probably the last. Why charge a client carry-on luggage when their backpack perfectly fits the seat in front of them? Why yell at your customers when there are millions of ways of communication that are more respectful. Your revenue might increase by $166 in total, but your brand lost customers. Build a brand where customers feel satisfied with your service and respected by your staff because in the long run, customer satisfaction is the key to keep a business stay in the industry.

Not Verified | I had this airlines for 2 times. First time it was delayed for 30 minutes. Second time it was delayed for more than one hour. They do not value our time. And charge extra for carry on bag. Worst service / flight. It is delayed every time.

✅ Trip Verified |   I am really not happy with their service. They charge you for carry on baggage, they charge you for check in, if you are travelling with someone they will not give you seats together purposely and if you request them to arrange seats they will charge you for that too. Their crew members are very rude, seats are so uncomfortable.

Not Verified | People only write a review when they are not happy. They rarely write a review when everything goes as planned. Flight both ways was as expected. A little late on the return. Personal bag was good enough for me. Some customers didn't read the rules about size and weight and had to pay extra. I had zero issues. I wouldn't take this airline if I had a connecting flight or a important meeting but for leisure travel, it's perfect

Not Verified | Very poor service, rude flight attendants, lack of customer service training, no apologies for long delay in departure, damaged seat (after paying $25 for seat), bad check in process etc etc. The airline should be grounded for all of the above.

Not Verified | Flair has to be the most shady and greedy airline I have encountered. Never have i had to pay for a personal item to bring on the plane, I was about to board when they asked if I had a green tag for my bag. I didn't, so i reluctantly paid 80$ for one, I figured that would get me back too. But no, Flairs policy says you have to pay 80$ one way to bring a personal carry on bag onto the plane. The staff are rude and snide, its as if they've had to shake down hundreds of passengers before and have grown jaded by the fact that they are treating people unfairly and in return being treated poorly. Flair Airlines can't even afford to give out a free cup of water to passengers. I will always denounce your company so long as even the word flight is mentioned, this was the worst airline experience of my life and I will never fly with them again.

✅ Trip Verified | Worst company ever. Don't fly with them. They are totally disappointed. Trust all the reviews that people are writing. Stay away guys, you won't regret it.

Not Verified | There was an error with my name and it cost me $100 to make the name changed so i called and they told me to repurchase the ticket under the correct name and they would refund me the first ticket after 30 days. It has been 8 months. Ive called them a dozen times, and they still insist that it has been issued. My bank has confirmed that there was no deposit nor has any been held. I am still waiting for my refund.