Flair Airlines

✅ Trip Verified | Toronto to Kelowna. This airline screwed up our flights so badly. It ruined our vacation and caused unbelievable stress for my family. Customer service agents sound like they are not even trained. No apology just "wow we've never seen that before". I cant believe this company is still operating. I will never use this airline. I'd give the details of what happened but I'm too tired from spending hours on the phone with them trying to correct this.

✅ Trip Verified | Halifax to Toronto. The flight was delayed for 5 hours. If your hand luggage is more than 10 kg or bigger than an average backpack, you’ll pay 35 CAD, plus checked in luggage 30 CAD. No complimentary drink.

✅ Trip Verified | Toronto to Calgary via Winnipeg. Wack. Old plane with no chargers. Felt grimy. The staff was friendly but the whole ordeal seemed pretty disorganized. I bought my flight for a 18:55 departure. When I arrived at the airport the departures screen said it was delayed from 17:55 to 18:56, meaning they didn’t tell me the departure time changed I guess? I’m not sure, but either way, I don’t plan on flying with them again. It was only slightly cheaper than Air Canada or WestJet and the quality was far lower. Would not recommend

✅ Trip Verified | Vancouver to Toronto. Initial flight delayed twice, for 10 hours altogether, with minimal explanation or compensation, besides the $30 meal vouchers. But to even get the vouchers proved a difficult task, as there was a huge line and only one person dealing with the mess. There was another huge line to process refunds, but that too was a mess. Another issue: getting refunds from them is beyond difficult. I initially booked on a wrong credit card, so applied for a refund within their 24-hour window. I had to call and email to confirm that they even received my application. Then, when a refund didn't materialize within the 7-10 day window they promised, I had to call again. Now the wait became 3-4 weeks. When a refund still had not materialized after that, I went ahead and disputed the charge on my credit card (by the way, that process took 2 business days). I suspect there is something fraudulent going on with the airline, as it makes no sense why it should take 3-4 weeks for a refund to occur, especially after it had already been processed. As for the flight itself, it was average. The plane was dirty and old, but the service was quite good. The attendants were very apologetic about the delays, and gave us the basic teas and juices for free. Otherwise, even water would have cost money. I would avoid this airline in the future. I actually suspect they won't survive the new rules being implemented in July, with how much compensation they would have to give out under the new legislation.

✅ Trip Verified | Flew June 21 form Edmonton to Halifax. Staff are great! Plane is disgusting. Washroom smelt of urine, the floor was sticky even the door to washroom was gross. This plane was sitting so first flight of the morning. It should have been cleaned. My next flight was from Halifax to Edmonton on June 30th. Again the flight crew were pleasant. The plane on the other hand should not have been Flying. The front washroom wasn't working, the rear washrooms were filthy and there was no water to wash your hands. There was a broken seat at the front of the plane with a passenger sitting in it. I understand Flying on a budget. I'm a truck driver and hauled cattle ànd these animals were in better travelling conditions than what was on that plane. I strongly recommend another airline. Stay away from Flair.

✅ Trip Verified | Winnipeg to Toronto. This airline is not for individuals travelling with small kids. They made us walk with the stroller and car seat all the way to the door of the aircraft instead of checking them at the counter. This made the trip very unpleasant as we had two small kids, two car seats and two strollers, plus three carry-on bags and the baby diaper bag to carry among two adults. I am pleading with the airline to listen to the customers, and do like the other airlines, and allow us the check the baby equipment at the baggage counter.

✅ Trip Verified | It was one of the worst experiences. The flight was delayed by 7 hours and there were no proper answers provided on what was going on. We were made to sit in the aircraft for 4-5 hours without proper service. There was no sense of responsibility towards Customers and even with the delay of 7 hours we were not provided any proper meal. It was a terrible experience and airlines should take more responsibility. 0 ratings

✅ Trip Verified | Vancouver to Edmonton. Flight delayed for 6 hours, 1st delay. No heads up of this prior to arriving 2 hours before original departure time. Staff gave $10 food vouchers to "compensate". No good for alcohol or the convenience stores, or for about half of the restaurants at the airport. Spoke with Flair via phone, waited almost 30 minutes. Was told this company would comp my flight with a different company (i.e. WestJet) if the flight was bumped again. Around 3pm, asked employee and was told flight was still good to go. 2 hours later, and 45 minutes before rescheduled departure time, flight got bumped again. Now it was a 10 hour delay from original departure time. Asked about compensation but was told the employee who told me this was wrong. Call center closed when I tried to call them again, even though it was still within their business hours. Booked with a different company because I wanted to arrive in my destination that day, and it was possible I would have to wait the entire weekend if the flight was bumped again. I still don't know if this flight ever left the airport. Was told the refund would appear within 3-7 business days. It is now the 8th business day and no refund. Called Flair again today to inquire. Waited for 40 minutes on hold before I spoke with someone who has now (re)processed my refund. It will be another 7-10 business days before it comes through. Do yourself a favor and spend the extra money to know that your flight will actually leave. It was not worth the stress and nightmarish wait to save myself a couple hundred dollars. Had to wait for almost an hour before I could get a refund at the Flair desk. Meanwhile, I had to get my luggage from Flair and drop it at the new airline's desk, as well as, go through security again. I had 2 hours to do all this, and I almost missed my new flight because I had to wait for my luggage for almost 35 minutes.

✅ Trip Verified | Toronto to Vancouver via Edmonton. Bad experience Jun 14, 2019. Flight to YVR cancelled. Perfect weather, no plane problems. An employee told me there were not enough crew to work the flight!! I received no email or text notification that the flight via Edmonton to Vancouver was delayed from 7am to 2pm, so arrived at the airport at 5:30am just in case. Their call centre doesn't open until 8am so I had nobody to check with. At the airport, I happened to see a lady with a clipboard who said I had been rebooked on an Air Canada flight at 5pm at another terminal. Although I appreciate promptly being rebooked, I never received any notification of my flight change...what if I had not found the lady? What if I stayed home and returned closer to 2pm for the Edmonton flight? They expected me and others to sit at the airport for 11 hours and wait. I took a short taxi ride home to sleep and came back again later. After multiple emails, the airline refuses to reimburse me for the 2 taxi fares which would not have been incurred if I was notified to stay home until the evening flight, and I paid a baggage fee for a flight my bag never went on. Company refuses any reimbursement and I lost a day of vacation. People meeting me in Vancouver had to change all their plans. Not happy about this experience. I don't recommend this airline at all.

✅ Trip Verified | Vancouver to Calgary. I originally bought the round trip flight tickets for my husband, my 2 year old son and myself on May 10, 2019 for an 11:55 am departure from Vancouver to Calgary. On the day of departure, we realized when we got to the airport that the departure time had changed to 10:30 am. We got to the service counter at 10:35 am and the airplane had already left. The agent told us no other flights were available that day and that they had also automatically cancelled our return flight as their policy. How is this fair? We called the customer service line a few times as directed from their website but was on hold for more than 20 minutes each time. A couple of times, we got hung up on. When finally getting someone on the phone, they said they cannot do anything. The only offer they can give is for us to pay for new return flight tickets or pay $150 on top of what we already paid, plus the price difference for the tickets for that day. When asked if we can speak to management, they said no one was available and we would be on queue. However, three days passed and no one called back. We, of course, had to book another flight with another airline, which cost us over $2,000 but was treated much better. I was appalled with the way we were treated and no fair resolution was offered. This was also our first time booking with Flair Airlines and I do not recommend it to anyone