Flair Airlines

✅ Trip Verified | Horrible experience. We had a flight booked for 4pm on Christmas Eve. Around 8am we started getting messages saying there was delays so we arranged for a car to take us to the airport later. once there we checked our two bags and proceeded to eat before going through security. At that point we got the text that the flight was cancelled with NO CONTEXT. We panicked, as we are a family of 5 and wanted to be home for Christmas. We booked a redeye 13 hour trip to get back to Toronto, but we needed to get our luggage that we checked. There was no flair desk anymore, and no flair staff could be found at the airport for over half an hour. Finally they opened one desk and obviously people were lined up. They offered a free hotel room for the night and a food voucher which we were not interested in. We asked the man at the desk how we can go about getting our bags back as we had a flight to catch in ONE HOUR, he completely ignored us and was very rude, to us and many other people in the line. Finally we were able to locate another flair employee who helped as get our bags to allow us to catch our flight. This experience was horrible and very disappointing. On our flight to the airport was had a good time and there was no delays but after this experience we will no fly flair again. The worst part was that we were not informed of the circumstances of why the flight was canceled, and it turns out it was because the pilot walked out. Thank god for air Canada and the great staff that was at the airport and on the plane. We have always flown out of Kitchener because it is affordable and saves us from going to Pearson, but we will not anymore because the airlines that they choose to have there are not good, and don’t care about their customers. If you are thinking about taking flair or flying out of Kitchener consider our experience and rethink going to Pearson to have a better experience.

Not Verified | Okay so it’s Christmas Day. Flight delayed by 8 hours. Oversold flight, crying passengers offering 200$ for an oversold flight if you stay behind. Terrible call center, the chat doesn’t, work they give you a 40$ food voucher for two people, but neglect to tell you it’s not for food on the plane. I will never fly this airline again.

Not Verified | Flair Airlines is the worst airline I 've ever seen. The flight was delayed for around 2 hours, 2 hours passed and the staff were still trying to make sure personal bags were the right size and asked everyone to put their bags to see if they fit in. The total delay time was almost the flight length which was 3 hours. It was the first and last time I flew this line.

Not Verified | Flair is the worst airline in every respect. They trick you: your luggage must be smaller than average to be acceptable for their solitary standards, you must buy water on the flight. Who doesn’t give you complimentary water on an international flight? The seats don’t recline and the ground staff doesn’t give a hoot about passengers: they might as well be robots. I expect they will be soon. Ground staff is particularly horrible. Spend an extra couple of hundred and take another airline. We didn’t crash so one stay for that. Would I recommend this airline? No.

✅ Trip Verified | My experience with airline was terrible. Staff is not cooperative at all. They charge a lot of money even for a single carry on bag. Flight delays are quite common. Overall, travelling with flair is waste of money and time.

Not Verified | I am writing to express my profound disappointment with the level of service I recently experienced during my travels with Flair Airlines. As a frequent flyer, I have come to expect a certain standard of service from airlines, and unfortunately, Flair Airlines fell far short of meeting these expectations. First and foremost, the overall customer service could have been much better. The staff appeared disinterested and unresponsive to passengers' needs, creating an atmosphere that was far from welcoming. Seeing such a lack of professionalism and dedication to customer satisfaction is disheartening. Moreover, the in-flight experience left much to be desired. The seating arrangements were cramped, and the condition of the seats was visibly worn. Passengers deserve to feel comfortable during their journey, and unfortunately, the conditions on your airline failed to provide even a basic level of comfort. The in-flight amenities were also subpar. The limited entertainment options left passengers with little to do during the flight, and the quality of the provided refreshments could have been better. An airline needs to ensure that the in-flight experience is as enjoyable as possible, and in this regard, Flair Airlines fell short of industry standards. Additionally, communication from the airline needed to be improved. Some delays were not adequately communicated to passengers, leading to frustration and inconvenience. Transparency and timely updates are crucial in maintaining customer trust, and Flair Airlines failed to deliver in this regard. I understand that challenges may arise in the airline industry. Still, the airline's responsible for handling these situations professionally and ensuring that passengers are informed and treated with respect. Unfortunately, my recent experience with Flair Airlines has left me with disillusionment and a solid reluctance to consider your airline for future travels.

Not Verified | Book flight from Toronto to Kingston Jamaica and my credit card was charged 3 times for the same return flight. Upon noticing that my card was overcharged, I contacted Flair and they were unable to verify the cost of tickets versus the total cost charged to my credit card. When requested to speak to a manager the representative abruptly disconnected the call. My return fair total was $772.70 and my card was charged $979.13.

✅ Trip Verified | The first time I had to pay for my carry on luggage because of it’s size. I've been to so many countries, states and provinces and never had this encounter with my luggage, then they suddenly charge me $150 for a small carry on luggage.

Not Verified | The service was horrible to say the least. First, the lady who checked us in did NOT know how to do her job and confused our baggage with others and almost made us pay an extra $120. Once our go light landed it took almost an hour to receive our luggage.

✅ Trip Verified | I can't even begin to express my anger and frustration over my experience flying to Las Vegas in March 2023. Not only did my luggage arrive completely damaged, but the airline's initial assurances of a hassle-free replacement turned out to be nothing more than empty promises. What followed were a grueling nine months of sheer madness as I constantly found myself going in circles with their inept customer service. Every time I reached out for an update, I was met with the same excuse: my claim had mysteriously vanished into thin air within their system. And just when I thought things couldn't get any worse, they had the audacity to inform me recently that my claim has been outright declined! I am beyond livid. After months of being strung along, believing that my case was being handled, they casually drop this bombshell on me. The utter lack of accountability and indifference displayed by the airline is absolutely outrageous. Oh, they may be a cheap airline, but this level of unprofessionalism and disregard for customer satisfaction is downright unacceptable. My anger towards them knows no bounds.