"it has severely negligent customer service"
C Edwards (Canada)
✅ Trip Verified | I have taken a round trip with Flair and found it has severely negligent customer service. Due to frequent delays, cancellations, app/website/booking errors, it's inevitable you will need to contact their customer support - who are unreachable. There is no compensation or remediation for their errors, even if it means sitting on the tarmac for an extra hour on your already delayed flight. Also concerned that their SMS messages have no safety/privacy practices (Is my DOB/name/contact info being deleted after confirmation? How long is this stored?). It typically takes 2 weeks for me to get a reply from their company (if at all), and they conveniently disregarded the messages they didn't want to respond to regarding privacy issues. In terms of the actual plane, it was uncomfortable and squished. If you're taller than average, your knees will touch the seat in front. I feel like the flight attendants are probably not being paid good wages in the sky or on ground, leading to poor service as well (probably not their fault). The last flight I was on, customer service agents were arguing with flight attendants during boarding because the attendants had switched their seats to preferred locations without asking on ground service. They also notified passengers on the flight that we were going to experience another hour delay while sitting on the tarmac because "We think a bird might have flown into a generator. Not one we need to fly the plane but it controls the AC/heat when we're on the ground. We're just going to finish cleaning up the feathers before we leave". Overall, it's concerning how unprofessional and disorganized the company was. Try Swoop instead! Competitive prices but much better reviews online.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Toronto to Abbotsford |
Date Flown | December 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"pay a little extra for a better airline"
Stacey Robitaille (Canada)
Not Verified | They lost my luggage - it’s been 4 days and there is no number to call to talk to baggage department, email only and that’s if they reply back. You call customer support and wait 1.5 hours on the phone to be told they can’t do anything. At the airport they have a tiny closet office no one can find and we needed an air Canada rep to call them down to baggage for us. I have called and emailed every day with no Information on where my bag is. If you lose you bag don’t hold your breath to get it back during your vacation. Advice is to pay a little extra for a better airline - they’re cheap for a reason, it’s because they suck.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Vancouver to Calgary |
Date Flown | December 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"flights depart late"
V Nabonda (Canada)
Not Verified | Calgary to Toronto. Always flights depart late, if have a connecting flight or an event to attend, don’t fly this airline. Water is not offered unless you ask for it, I expected them to at least offer it which I think is the least they can do. Please don’t fly if you want peace of mind.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Calgary to Toronto |
Date Flown | December 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"How could they be so heartless"
S Dearam (Canada)
✅ Trip Verified | I called and asked about vaccination QR code. Man said I couldn't fly on the 26th since my shot was on the 13th. Said I needed to wait 2 weeks and to book for 27th. We drive to airport, 2.5 hour drive from around Irma area. I get dropped off.. guy says I can't fly until the next day. I tried explaining what I was told on the phone and that I was told to book for the 27th. So he cancels my flight and didn't tell me. I couldn't find the itinerary online to change my flight because he did that. He gave me the custom service number to call and said to pay the difference from changing flights. I waited on hold for an hour and a half. The lady said there is nothing they can do for me and just kept saying sorry. I had spent around 600 total on my ticket with the 1 change I had to make changing fly day. So now I get no refund or credits towards another flight from what she told me. Asked to speak to manager and now am waiting on a call back (within 24hrs) from her supervisor. I don't have money to waste. How could they be so heartless at a time like this.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Edmonton to Abbotsford |
Date Flown | December 2021 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"many areas for improvement"
C Hayle (Canada)
✅ Trip Verified | Despite registering for both the app and email, I never received a text to check in. At the check in counter, the staff were polite but confused. At the departure gate the staff were again confused and boarding was delayed 75 minutes. Once on board, we waited for an extra 60 minutes without explanation before pushing off from the gate. The plane taxied to the end of the runway, then aborted the flight and returned to the gate. We then waited about 90 minutes without meaningful explanation. Then at 18:30, some 4.5 hours after our scheduled boarding, we learned the flight was cancelled. I do not blame or fault the pilot, who expressed genuine regret. But all passengers were kept in the dark almost the whole time. What bit of details shared were done so poorly. In fact, it seems many passengers learned about the flight cancellation via email BEFORE the Captain knew or at least shared details. Then everyone had to have their refunds processed before we could reclaim our bags. It is good that the mechanics and personnel detected the faulty part or problem. But had the airline been transparent and service-oriented, it could have alerted passengers promptly so they could have explored travel options. Instead, it was the mushroom treatment for all - kept in the dark and fed poor information. There are many areas for improvement that Flair will need to meet if it hopes to remain viable.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Vancouver to Phoenix |
Date Flown | December 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Horrible horrible experience"
Surjit Singh (United States)
✅ Trip Verified | Was scheduled to fly on 12/23/21 first time with family for a wedding but received an email the night before that the flight has been canceled. Tried many times to rebook, no one picked up the phone. Sent emails with no answer. Not sure how to get a refund. Had to cancel the whole trip. Horrible horrible experience.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Las Vegas to Edmonton |
Date Flown | December 2021 |
Value For Money | 12345 |
Recommended | no |
"had a very bad experience"
Vasant Sabavat (United States)
Not Verified | We had a very bad experience with Flair the first time we are flying with them. The counter at the airport was empty for a while and passengers had no clue where to drop the baggage. The app was really terrible for online check-in. It only checked in 1 out of 4 passengers. We had to wait at the counter for remaining check-ins. Then they said that gate is not know but it was showing correctly at every screen. We were confused and had to wait for the last minute. They didn’t check the vaccine check at the counters even though every passenger literally came from the counter. They repeated the process at the gate delaying the boarding which was already delayed by 30 minutes.
Aircraft | Boeing 737 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Vancouver to Ottawa |
Date Flown | December 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"my first time flying with them and I regret it"
Rakesh Sharma (Canada)
✅ Trip Verified | Worst possible airline to travel with, it took me longer to fly with them than it would take on a car ride. They will change there departure time without any proper reason or enough window for the passengers to do any other arrangements. The tickets are cheaper but trust me the amount of time you will waste on other issues would way more costlier than saving few bucks. If you value your time a little bit please do not fly with Flair Airlines. It was my first time flying with them and I regret it.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Montreal to Toronto |
Date Flown | December 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"too much hidden cost"
H Vartas (Canada)
✅ Trip Verified | Such a horrible experience. They canceled flight at very last moment and another flight they arranged was 2 hrs delayed because their cabin crew staff didn't arrive in time. Horrible and too much hidden cost even for hand baggage and checkin, they take cost from the customer on counter.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Abbotsford to Calgary |
Date Flown | December 2021 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"never book with this airline again"
M Birton (Canada)
✅ Trip Verified | I booked a $95 flight from Calgary to Abbotsford for 11 am Dec 21. I purchased trip insurance to change this date in case I needed to stay longer (I’m here for a family emergency.) 10 days before this flight, Flair emailed me saying they moved my flight to 9 am. I live in rural AB and have no way of getting to this flight anymore but I knew I had trip insurance so thought I’d login to my Flair account and change the flight. WRONG - the insurance is a joke, your flight is flexible IF there’s a medical emergency/ natural disaster, etc. the insurance company told me to contact Flair as they are the ones who changed the flight to a time that no longer works. I called Flair because they changed the time by under 2 hours, I’m expected to make the flight and there’s nothing they can do about it. I said I found a solution, a flight leaving at a later date, couldn’t I just be booked for that date instead? No, they don’t do that- they told me to rebook and cancel the current flight, on my end. They said if I did it over the phone it would be even more expensive. So I cancelled my flight, got charged $60 for a cancellation fee and used the credit to rebook a flight during the busiest time of year for three times the price. I’m paying over $300 for a one way trip from Calgary to Abbotsford and Flair wouldn’t compensate for any of it, even though I bought trip insurance and they changed the original flight. This is a huge expense for me and I do not understand why Flair wouldn’t step up and try to accommodate a customer in any way. I feel totally ripped off and they have stolen that money from me. I would never book with this airline again - this was the first and only time. I called customer service three times and was even hung up on once. I’ve emailed them with no reply. I was told it was $39 to cancel a flight (that again, THEY changed) but the receipt says $59 to cancel, WHY?
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Calgary to Abbotsford |
Date Flown | December 2021 |
Value For Money | 12345 |
Recommended | no |