Flair Airlines

✅ Trip Verified | Check in staff were condescending, rude and absolutely unhelpful. They will mock you while on the phone and laugh at you in front of other members of staff. They will not be apologetic, or sympathize with you in any way. There is no clear indication of where the check in counters are in the airport, no clear signage, nothing. No employees at YYZ airport have any idea where these counters are either, and aren't very familiar with Flair Airlines. Beyond disgusted with the joke of "customer service" that I was given. Flight from Vancouver to Edmonton, to Toronto was smooth and easy. Fix your Toronto station immediately and re train your staff. The young check in girls are great, it's the higher up customer service representatives that need a reality check. Unacceptable behaviour towards customers/passengers.

✅ Trip Verified | I bought this ticket since it was the cheapest from Vancouver to Calgary and then when I came to the airport I had to do a 20 minute line to get to the counter just so the woman could tell me that it cost 10 dollars to check in with them. So I decided to do it online at that point I checked in online as normal. Then at the boarding gate they told me that they charge for every carry on (30 dollars) but since I didn't do it at the check in it cost 105 dollars and they did not even count it as a baggage it was still a carry on. I will never again travel with them and don't recommend it to anyone.

✅ Trip Verified | On Sunday, July 22 , I was running late when I arrived Calgary Airport check-in for Flair Airlines. Because I was just an hour before flying, I needed to pay $10 to check in online. My MasterCard has recently been hacked and so I only had cash. An agent was so helpful in securing my check-in. She agreed to take my cash and put the charge on her credit card, so that I could get my boarding pass. They assisted me by taking me to security and helping me get through promptly. The flight was such good value for the price. It departed and arrived on time, and staff were friendly. Thank you, Flair!

Not Verified | Edmonton to Toronto. Checked in online and was supposed to receive an email confirmation with boarding pass. Four hours later still had not received the confirmation. Went back online and it indicated I was checked in. Had to click the option to re-issue boarding pass and then it sent the email. Plane left Edmonton on time and arrived in Toronto on time at 10 pm. At 11:15 still had not received luggage. The airport wasn't busy. Planes that landed after us got their luggage before us. No one at Flair to talk to and find out what was happening. The cheaper price on the flight is not worth the additional problems with flying with them.

Not Verified | Arrival at airport In Winnipeg for flight leaving at 20:00 and was informed that the flight will leave at 22:25. With no explanation other then there was a problem with the plane. I was not offered anything for this. Remember you pay for what you get. Instead of arriving in Hamilton at 23:35 we arrive at 02:45. I normally Fly Air Canada and West Jet all the time and this has never happened First and last time for Flair Airlines for me.

✅ Trip Verified | Calgary to Vancouver. The service from the check in counter, boarding, inflight service till we landed was awesome. I did not encounter any problems at any stage. My family flew from Calgary to Vancouver and from Vancouver back to Calgary. The agents did a great job. I will definitely fly with Flair in the future. Only thing which was not right was one of our bags was open and my daughters perfume bottle was missing. I would not care much after a wonderful service but will appreciate if this could be looked into.

✅ Trip Verified | We were very satisfied with our experience with Flair Airlines. We booked flights for our family that gave us free flights for our kids. We were initially concerned after reading negative reviews, however we had no difficulties with our trip. I read through the website and understood in advance that I would need to pay for carry on or checked luggage, and that we would need to print the boarding passes in advance. I also understood that the airline counter closes an hour before the scheduled flight and made sure we left plenty of time to check in. With this being a discount airline, people need to be prepared that you pay for a seat - that's it. Anything else you will need to pay extra for - that's why this is discount. We found the staff to be pleasant, and the pilots talked to our kids and showed them the cockpit before the flight. Our son left his tablet on the flight and the airline was able to locate it and returned it to us en route home, which we were really appreciate of. I think the airline could make improvements to it's website to be clearer when booking, and it is difficult to connect with customer service.

✅ Trip Verified | Don't book with Flair. Was booked for 7:30 leave Abby, 11:30 arrive Hamilton direct. The day before when you are allowed to check in electronically, found out flights had been changed to 8:30 stop in Edmonton at 11 till 4pm then stuck on the plane till 11:30 stopping in Winnipeg where they don't let you off to eat then finally destination Hamilton at almost midnight--12 hours later than promised doing the milk run! Get this - return flight wasn't even the direct cities promised. Changed to Toronto and Vancouver, waited hours on phone to speak to anyone even slightly helpful and after four agents tossing you to transfer to the next guy and then the next guy ended up with a meticulously spelled out email itineraries at flair to send an electronic message. PS this email bounced back as invalid. This was the result after two and a half hours of phone time being tossed and transferred from four different agents. Fun stuff. Begging for partial refund for return flight or explanation has gotten me nowhere so far. Still waiting for 72 hours for different route electronic response, sad sad system.

✅ Trip Verified | Hamilton to Abbotsford via Edmonton. Absolutely horrible customer service. Do not fly with Flair. AVOID AT ALL COSTS. I missed my first leg of this flight and managed to miraculously book a separate flight to make it in time for my connecting flight in Edmonton. I was informed by Flair Airlines that because I missed my first flight, even though there is a 5hr 45min layover in Edmonton my ticket was void. Absolutely abysmal customer service. Incredibly disappointed that they couldn't get me on the flight in Edmonton.

✅ Trip Verified | Vancouver to Toronto. This flight charges for carry on, the 7kg that they allow is only for the bag you are allowed to keep under your seat. Any carry on to be placed in the above cabin is charged 35$. I had booked a ticket for my cousin and she had to pay 35$ on the airport for the cabin carry on which is normally free with other flights. In no way is this a cheap airline. Would never recommend this airline.