Finnair

My trip from New York to New Delhi was good. On January 15 I missed my flight due to very heavy fog. I waited by the counter for over an hour before a representative appeared. After I explained my circumstances he was of little help. Told the next 2 flights were fully booked and that my only recourse was to buy another ticket. My husband and I have travelled domestically and internationally and experienced problems. In every case except this one the airlines involved bent over backwards to help us overcome any obstacles facing us. I am very disappointed in the lack of help from the Finnair representative in New Delhi. I had to buy a ticket on another airline.

GOT-HKG return economy. First leg GOT-HEL flight on time. Second flight HEL-HKG 2hr delay because of de-icing the plane. Because of that we missed our connecting flight in HKG. Ground staff in HKG told us all onward flights were full but they managed to find space for 12-15 pax from our flight on the next connection. Food OK. Legroom was no problem and I am 6 ft 2. Return trip was no problem. Little bit delayed in HKG but landed in HEL on time.

SIN-HEL AY082 on 5 January. Horrible flight almost 4 hours delay no food after take off poor seats old plane seemed like flying in the 90's. The screen for the inflight entertainment looked like a toy. Breakfast served 10 hours after take off was really bad. Due to the delay we missed our connecting flight in Helsinki and had to wait 8 hours at the airport with just a 17 euros voucher.

Helsinki-Beijing on the old A340 with grubby stained seats terrible leg room outdated entertainment system average food and only one toilet at the back of the aircraft. Check-in staff in Helsinki not aware of China's policy of 24 hour visa free transit had to get two different people to phone senior management before I was able to check in. Self check-in counters in Helsinki are a hindrance and don't save any time.

Stockholm - Helsinki - Bangkok return. A few problems with one plane that had to be swapped and another plane that had a technical problems on the way out. Barely made our connecting flight with another airline from Bangkok. Flight back was slightly delayed due to strong headwind but once again we just managed to catch our connecting flight. Seats on this new A330 were very comfortable. The service was OK with average food. We found it a bit cheap to not serve a free beer on the second meal and it as also a bit to long between the meals on the 11.5 hour flight. The inflight entertainment could also be a bit better.

London to Bangkok (return/round trip) both via Helsinki. Very happy with Finnair overall. Cabin crew on all sectors competent and friendly with good attention to detail. The shorter LHR-HEL flights were fine but nothing special. Business class seat was reasonably comfortable (in the 2-2-2 configuration) and the food was actually very good! The AVOD choices do need to be improved but there was enough to keep me entertained. Finnair is also going in the right direction with a smaller "environmentally friendly" amenities pack although you could ask the crew for items not contained in the pack. Helsinki airport transfer was very quick and easy. I would use Finnair again.

Round Trip OSL-BKK-GOT via HEL and HKK. Finnair New Airbus must have the worst economy seats ever fitted in an airplane impossible to sit right. The food served in economy was inedible both to and from Bangkok breakfast was served on Cathay flight from Hong Kong to Bangkok. In order to select a normal seat in economy Finnair charges €56 it is not fair with a non budget airline they only serve one alcoholic beverage with the first meal. I was offered beer or wine with my breakfast at 10 o'clock in the morning leaving Bangkok. Staff are friendly and service minded. Finnair has turned from a really good airline to a high priced budget carrier.

Toronto to Ekaterinburg (via Helsinki) and St Petersburg to Toronto (via Helsinki) return. I have been flying Finnair to Russia for many years based on their excellent connections and inflight service. In an age where inflight service by the major carriers is a constant complaint among air travellers Finnair is a breath of fresh air. Their flight attendants are friendly and helpful. I ordered a vegetarian meal and was impressed with the quality of the food. I also like Helsinki airport for its modern efficiency and amenities.

HEL-SIN Airbus A340-300. Flight on-time crew attentive and smiling! The first meal served was produced by LSG in Germany and was definitely better than average meals Finnair is serving. Warm breakfast not very tasty but definitely a must on a long-haul flights. IFE-system worked well but choice of movies is not very wide. Seats are comfortable but a leg rest would be very nice on long-haul flights.

Business Class from London to New Delhi via Helsinki twice in last 6 months. Check in transfer at Helsinki and baggage collection was fast since it was business class. Standard seats from LHR to HEL with the middle seat vacant. Fully flat seat from HEL to DEL (Airbus A330). Business lounge at Helsinki is very spacious. I must say the cost and staff service was good but the real problem was with the food and entertainment. In business class you expect better quality food. Though I had pre-ordered vegetarian food it was not up to the mark. I think rather than quality they give more stress on quantity. Also for entertainment only some boring old movies were available.