Finnair

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 754 reviews
6/10
4 star Skytrax Rating
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9/10

Finnair customer review

(Finland)

A leisure flight Helsinki-Las Palmas in Comfort Class - new Business Class on A333 was a pleasant surprise especially the flat seats. A delicious breakfast was served though that was the only meal served. A modern AVOD system but the music/flim selection was rather limited. A friendly service.
Seat TypeBusiness Class
Value For Money 12345
yes
7/10

Finnair customer review

(Denmark)

CPH-HEL-HKG return. First leg of the flight was with Finnair A320 seats good with generous legroom and a free glass of juice. Pretty standard. The long haul legs were flown with A340-300 the seats had a good recline (more than my last experience with Aeroflot A332) but get a bit hard after a ten hour flight. Legroom good. The food was below average it felt very cheap and I have definitely tasted better. The AVOD have an OK amount of films and series but not a wide array like Emirates or Cathay.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Finnair customer review

(Canada)

LHR-HEL-SVX return. The trip began earlier in YUL on BA but from LHR on Finnair. The whole trip was booked on Finnair web site with codesharing OneWorld flights. LHR to HEL and back on a fully packed A320 nothing special plenty of drinks and a sandwich poor entertainment small screens most of them illegible no brightness/contrast. HEL-SVX started with a 1-hour delay waiting in the plane for de-icing. Embraer-190 was 20% full. Sandwich and plenty of drinks. I ordered special meals and got it 3 times of 4. However they have constructed the special meals of 3 different parts: rice cakes sliced veggies and cheese and wrapped each part separately with the plastic wrap than all three together with a plastic wrap again and put a big sticker on the top. So it was nearly impossible to unwrap the whole assembly. Also I have selected the exit row seats and those have been granted 3 times of 4 every time the questions have been asked if I spoke English etc. and a FA verified. The 4th time from SVX to HEL those seats were given to somebody else without any verification. Because the different airlines as a part of Oneworld Alliance were involved in my whole trip there were some inconveniences like it was impossible to check-in online for all legs of travel or to print all boarding passes at once or to select seats for each leg.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Finnair customer review

(Switzerland)

ZRH-HEL-HKG-HEL-ZRH before and after Christmas. Price for this season cheap. Feels like a tale of two airlines. Within Europe friendly staff (some more some less but still good). Sandwich nowadays in Europe normal but fine. Neighbour asked for second round and was willing to pay. Was given additional one for free and even asked if he liked another one. Transit from Europe to Asia easy even with only short transit time. Long haul seatpitch ok. IFE good but very limited choice. Food okay. However still weird that one has to pay for everything between the meal services. Even crew seems a bit embarrassed about that. Cabin crew (except for one FA on the way back) is reserved some clearly showing that they don't like their job. One already knows when advertising states that water bottle in seat pocket in Y means no or only one drinks service during the flight. Transfer coming from Asia a bit longer which is clear due to Schengen but some of the screening staff is borderline racist if one is not Caucasian looking. Still think value for money as one gets what one pays for.
Seat TypeEconomy Class
Value For Money 12345
no
5/10

Finnair customer review

(United Kingdom)

HKG-HEL. The economy experience is very coarse heavily plastic a little like RyanAir gone long-haul. Flight attendant refused to hang my suit even though they had space and I'd been assured this wouldn't be a problem for economy on the outward leg. Food ok but clearly priced to a level only one pass with drinks. Slightly cheaper ticket buys a basic environment. Channel based entertainment system seems very dated in the modern era of VOD. Didn't feel four star. Very slow security process at HEL. Not recommended. HEL-MAN a much more pleasant experience - felt like a different airline; staff helpful and attentive.
Seat TypeEconomy Class
Value For Money 12345
no
na

Finnair customer review

(United Kingdom)

LHR-HEL-ROV. Plane broke down just prior to boarding at Heathrow. No information and farcical situation where we went to check-in 4 times back through security 3 times =(+ 3 times wrong way) passports twice customs once - without even leaving UK. Put on flight 8 hours later and told onwards connection that night. Arrived at Helsinki to discover flight actually next day and had to seek out Finnair staff at midnight (they were helpful) to sort out hotel for night. Flights themselves comfortable.
Seat TypeEconomy Class
Value For Money 12345
no
6/10

Finnair customer review

(United Kingdom)

MAN-HEL-BKK return. Inflight entertainment is poor or non existent with very little choice. Meals either a sandwich or limited selection. Transfer from Helsinki to Manchester woeful hundreds of passengers queuing with no priority given to passengers and their flight times. Complained to Finnair regarding this but have not replied. Airbus fleet is modern is the only positive point I can find. Long way off middle east competitors.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Finnair customer review

(United Kingdom)

LHR-HEL-LHR. 0730 flight out of LHR nice breakfast in empty CX Lounge. Flight out was fine. Lounge in HEL great good seats overlooking gate area and good soup and salad. Adequate champagne on flight. Economy seats with a space in the middle as is usual for European flights 3 hours is about the most I would want in this seat.
Seat TypeBusiness Class
Value For Money 12345
yes
5/10

Finnair customer review

(Romania)

OTP-HEL-BKK and return. Seats not terribly comfortable but acceptable AVOD not working well (sound so bad on most films that it was impossible to hear them) and the food on HEL-BKK the worst I have ever experienced. Service OK. Check in at BKK very unfriendly. I don't see Finnair as a 4-star airline in comparison to the other 4-star airlines in Europe.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Finnair customer review

(Sweden)

STO-BKK via HEL in Business class. Check in smooth flights almost in time. Good information from the flight-deck. Food above average. Wines and drinks fine.
Seat TypeBusiness Class
Value For Money 12345
yes