Finnair

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 754 reviews
6/10
4 star Skytrax Rating
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5/10

Finnair customer review

(Australia)

Bangkok to Helsinki A340. During the night trip my TV didn't work - I was given a Finnair duty free voucher of 20 euros. The food was okay but for anyone who can't handle spicy food would have been in for a shock. I felt sick during the flight and flight attendants were helpful. They gave me some soda and told the staff members to keep an eye out for me really nice. On this airline if you get a window seat and you are travelling as a couple you sit by yourselves which is great. We also had another flight Helsinki to London and food was really good. It was a small platter of salad pickles cheese and bread.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Finnair customer review

(United Kingdom)

MAN-HEL-MAN on time both ways clean cabin good leg room. 2 servings of drinks going 1 coming back. Chicken sandwich going chicken salad coming back. I flew with them 2 and a half years ago and alcohol was free but no more. Feels very greedy from their part. If you want to order vegetarian food you have to ring an expensive phone number to get it you can't order it at the same time you make the booking online really annoying. I didn't get my luggage until 3 days after arriving in Finland due to a strike so now have to go through a complaint procedure. I was told though that I may not get any compensation since the strike was illegal! Unbelievable! The help passengers got from the airport workers was very poor indeed. We had to help each other to get and fill in the lost luggage forms. The lady behind the desk said she's going home now in the middle of all the chaos and I think my form was the last one she took in. There were plenty of distressed passengers in front of her desk without any idea what to do. Absolutely appalling very bad service at the airport!
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Finnair customer review

(Sweden)

ARN-HEL-BMA. Cabin clean and FAs smiling and attentive. Flying back aircraft was E170 no boarding music and cabin not very spacious but adequate for 45 minute flight. FAs attentive on this flight as well. BMA is very efficient airport close to Stockholm city. I hope Finnair will keep this route.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Finnair customer review

(Switzerland)

GVA-HEL-BKK J Class 3hr flight in small E70 cabin a bit on the limit seats like in Y and free neighbour seat doesn't seem to be guaranteed. Service good food mediocre. HEL-BKK excellent seating comfort in the new A330 flat beds single seat on the window. Excellent service and pre-ordered gourmet meal excellent (only ex HEL possible). Food on flight back not of same quality a bit average. Smooth connecting in Helsinki airport.
Seat TypeBusiness Class
Value For Money 12345
yes
4/10

Finnair customer review

(Poland)

WAW-HEL-NRT with A340. I have been flying with Finnair on this route for years as for me it is the fastest connection from Europe to Japan. However my current trip had more cons than pros. I have observed a gradual falloff in quality of catering during years. Now they reach the point that you should take on your own food with you. WAW-HEL not even a single sandwich. HEL-NRT two poor meals low quality and quantity. In addition a strike at the airport and decision that we'll fly without people's luggage. Waited 4 days for it to come. Lost connecting flight from Tokyo due to delay (separate ticket). Seat assigned next to the lady with infant (her husband was seated in business). No power outlets in this type of A340 what I always considered as their differential advantage in Y.
Seat TypeEconomy Class
Value For Money 12345
no
6/10

Finnair customer review

(China)

Helsinki to Shanghai A340-300. Clean cabin food was not good enough. AY did not serve free alcohol. IFE should be improved. Toilets were clean.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Finnair customer review

(Australia)

HKG-HEL-HAM and MUC-HEL-HKG in business class A343 and E190 in very good condition. Brilliant lounge/spa in Helsinki. Angled flat beds on long haul comfortable and managed sleep both ways. Missed dinner on both flights due to very late departure time of both flights. Breakfast of very good quality. Very friendly flight attendants on all flight but especially impressed by crew from HKG to HEL. After waking up approx 5 hours out of HKG for a brief toilet visit flight attendant immediately asked I would like dinner or some sandwiches as I had missed my dinner. Only negative aspect would be the business class seating on the European segments on the E190. Same seat and pitch as in economy and as I was seated in row 1 a very unstable tray table. Crew on European segments friendly and food of good quality. Will certainly consider AY for my next trip to Europe especially as they have recently introduced full flat beds on their new A330's between SIN and HEL.
Seat TypeBusiness Class
Value For Money 12345
yes
5/10

Finnair customer review

(Australia)

HKG-HEL then back through Bangkok in economy. Flight was okay staff were very icy (except for one nice FA) and connections were good. Flight time to Europe for Australians is lessened so another good thing. Food was reasonably dire and drinks expensive. Not sure I would go with them again.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Finnair customer review

(United Kingdom)

LHR-HKG PEK-LHR on Business via HEL. This is my second trip with Finnair and I still think they offer the best value for money in Business class. My main complaint is that the roll-out of flat bed seats is only beginning and the lie-flat on A340 to HKG was not very comfortable as I felt like sliding off my seat all the time even though I'm of medium build and weight. The 40 min connection in HEL to HKG was a concern for me but the flight attendants on the London flight assured me the flight would wait due to 20 passengers on the LHR-HEL leg waiting to connect on that flight. However it took a bit too long to de-ice the plane and some passengers who probably had short connections in HKG were getting quite agitated. Return flight from PEK was smooth and the Finnair lounge in Helsinki is always agreeable for a short layover though some warm food would have been appreciated like the Cathay Lounge in LHR which Finnair shares. Overall good value for money and they haven't let me down so far.
Seat TypeBusiness Class
Value For Money 12345
yes
5/10

Finnair customer review

(United Kingdom)

LHR-HEL-HKG return Economy. First experience of Finnair and overall impression is passable. LHR to HEL A320 on time. For a 3hr flight the onboard catering was miserly even by todays standards. HEL-HKG A340 departure on time which I understand is somewhat for a rarity on this route. Twice in the previous week this flight had been delayed by over 7 hours. Seat 43A recaro type seat with enough leg room for a 6 footer to get comfortable. Again catering was extremely poor with both option of main meal close to inedible. To add insult to injury 5 Euros for a G&T on a long haul flight was just plain greed. Staff efficient enough if not full of the joys. BA flight back from HEL-LHR reminded me of how good BA can be when they get it right. I would use again but only if cost was the main criteria.
Seat TypeEconomy Class
Value For Money 12345
no