Finnair

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 741 reviews
6/10
4 star Skytrax Rating
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7/10

Finnair customer review

(Switzerland)

ZRH-HEL-HKG-HEL-ZRH before and after Christmas. Price for this season cheap. Feels like a tale of two airlines. Within Europe friendly staff (some more some less but still good). Sandwich nowadays in Europe normal but fine. Neighbour asked for second round and was willing to pay. Was given additional one for free and even asked if he liked another one. Transit from Europe to Asia easy even with only short transit time. Long haul seatpitch ok. IFE good but very limited choice. Food okay. However still weird that one has to pay for everything between the meal services. Even crew seems a bit embarrassed about that. Cabin crew (except for one FA on the way back) is reserved some clearly showing that they don't like their job. One already knows when advertising states that water bottle in seat pocket in Y means no or only one drinks service during the flight. Transfer coming from Asia a bit longer which is clear due to Schengen but some of the screening staff is borderline racist if one is not Caucasian looking. Still think value for money as one gets what one pays for.
Seat TypeEconomy Class
Value For Money 12345
no
5/10

Finnair customer review

(United Kingdom)

HKG-HEL. The economy experience is very coarse heavily plastic a little like RyanAir gone long-haul. Flight attendant refused to hang my suit even though they had space and I'd been assured this wouldn't be a problem for economy on the outward leg. Food ok but clearly priced to a level only one pass with drinks. Slightly cheaper ticket buys a basic environment. Channel based entertainment system seems very dated in the modern era of VOD. Didn't feel four star. Very slow security process at HEL. Not recommended. HEL-MAN a much more pleasant experience - felt like a different airline; staff helpful and attentive.
Seat TypeEconomy Class
Value For Money 12345
no
na

Finnair customer review

(United Kingdom)

LHR-HEL-ROV. Plane broke down just prior to boarding at Heathrow. No information and farcical situation where we went to check-in 4 times back through security 3 times =(+ 3 times wrong way) passports twice customs once - without even leaving UK. Put on flight 8 hours later and told onwards connection that night. Arrived at Helsinki to discover flight actually next day and had to seek out Finnair staff at midnight (they were helpful) to sort out hotel for night. Flights themselves comfortable.
Seat TypeEconomy Class
Value For Money 12345
no
6/10

Finnair customer review

(United Kingdom)

MAN-HEL-BKK return. Inflight entertainment is poor or non existent with very little choice. Meals either a sandwich or limited selection. Transfer from Helsinki to Manchester woeful hundreds of passengers queuing with no priority given to passengers and their flight times. Complained to Finnair regarding this but have not replied. Airbus fleet is modern is the only positive point I can find. Long way off middle east competitors.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Finnair customer review

(United Kingdom)

LHR-HEL-LHR. 0730 flight out of LHR nice breakfast in empty CX Lounge. Flight out was fine. Lounge in HEL great good seats overlooking gate area and good soup and salad. Adequate champagne on flight. Economy seats with a space in the middle as is usual for European flights 3 hours is about the most I would want in this seat.
Seat TypeBusiness Class
Value For Money 12345
yes
5/10

Finnair customer review

(Romania)

OTP-HEL-BKK and return. Seats not terribly comfortable but acceptable AVOD not working well (sound so bad on most films that it was impossible to hear them) and the food on HEL-BKK the worst I have ever experienced. Service OK. Check in at BKK very unfriendly. I don't see Finnair as a 4-star airline in comparison to the other 4-star airlines in Europe.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Finnair customer review

(Sweden)

STO-BKK via HEL in Business class. Check in smooth flights almost in time. Good information from the flight-deck. Food above average. Wines and drinks fine.
Seat TypeBusiness Class
Value For Money 12345
yes
9/10

Finnair customer review

(Australia)

BKK-HEL-AMS-HEL-BKK Economy Class. The new A330 BKK-HEL-BKK was great (new AVOD IFE - if a bit limited in options) and cabin crew were very friendly. I don't like Finnair's free-grog- with-mealtimes - the window is too short but the haul is too long for this sort of thing. But at least the pay-on-board options were extensive. I found the meals on Finnair good - even the short-haul snack from HEL-AMS-HEL. A warm sandwich goes a long way in my book!
Seat TypeEconomy Class
Value For Money 12345
yes
na

Finnair customer review

(United Kingdom)

Finnair either hit or miss. Sometimes you have very helpful staff and good experience - others very bad. Whenever something goes wrong they seem ill-equipped to handle it. I regularly fly a route that ends up connecting to the HEL-LHR flight and I've missed the connection several times. That in itself is not Finnairs fault but the staff at the transit desk despite you having been put out make it seem like they are doing you a favour to transfer to another flight. They won't transfer you onto the next BA flight as they prefer to make you wait for their next flight despite being code share / one world partners. Then having got your ticket you ask if you can be seated aisle/window/closer to front etc like your original seat but they won't fobbing you off to ask at the gate where they know full well they will be too busy to be able to change anything. Finnair used to be a first class airline and was doing well upgrading its fleet getting rid of all the old long haul MD80s etc but despite new fleet new code sharing it is still the same old staff who certainly in my opinion need refreshing as well.
Seat TypeBusiness Class
Value For Money 12345
no
6/10

Finnair customer review

(United Kingdom)

I travel London-Helsinki route regularly and prefer Finnair to BA. Finnair newer and there's programmes running on the tv-screens. I've found cabin crew friendly and attentive but food has recently gone a bit downhill - they're obviously tightening their belts. The seat pitch is what it is doesn't even seem to be much different in Business anymore either but is somewhat helped by the new design of the seats.
Seat TypeEconomy Class
Value For Money 12345
yes