Finnair

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 903 reviews
5/10
4 star Skytrax Rating
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7/10

Finnair customer review

(Australia)

Geneva - Helsinki - Singapore. All flights on time and transfer easy at Helsinki. Planes fairly new and seats industry standard economy seats. Service efficient no frills. Meal ok. If you wanted a drink after the meal service get out of your seat and go to the self service galley. Finnair is not a full service airline but was good value.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Finnair customer review

(Switzerland)

ZRH-HEL-PEK. First time long-haul with AY. Food on the short-haul flights were very good. The long- haul flights were quite disappointing. Return flight had no meal selection. I was disappointed that no pre- meal drinks were offered. The flight was long enough to offer this. Chinese Cabin Crew were quite unfriendly on both flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Finnair customer review

(Norway)

Leisure flight from Oslo to Varadero (round-trip). Quite new A330-300. Hard not very comfortable seats. Maximum 30" pitch. (seat row 29 mid cabin). Service polite but very distant. I saw no crew members actually chatting with pax. Meals a big disappointment. No salad on main meal one cold roll small hamburger with pasta + chocolate cake. Snack before landing: meatballs. All drinks for sale which is ok on a leisure flight. Headsets for sale on outbound flight they had forgotten the headsets.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Finnair customer review

(United States)

My trip from New York to New Delhi was good. On January 15 I missed my flight due to very heavy fog. I waited by the counter for over an hour before a representative appeared. After I explained my circumstances he was of little help. Told the next 2 flights were fully booked and that my only recourse was to buy another ticket. My husband and I have travelled domestically and internationally and experienced problems. In every case except this one the airlines involved bent over backwards to help us overcome any obstacles facing us. I am very disappointed in the lack of help from the Finnair representative in New Delhi. I had to buy a ticket on another airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Finnair customer review

(Australia)

Just returned to Australia after flights booked through Finnair. Overall not really impressed with the service. A change in our itinerary was our first upset-we never really got an explanation as to why. On our outward flight we sat on the plane for an hour whilst baggage was being loaded. The aircon wasn't functioning so we sat sweating for an hour. Cabin service was quite poor just above a budget airline standard. We asked if we might have a drink and were brushed off and remained thirsty. During long legs the flight attendants were rarely seen outside of meal service. Overall not an airline I would rush to travel with again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Finnair customer review

(Sweden)

GOT-HKG return economy. First leg GOT-HEL flight on time. Second flight HEL-HKG 2hr delay because of de-icing the plane. Because of that we missed our connecting flight in HKG. Ground staff in HKG told us all onward flights were full but they managed to find space for 12-15 pax from our flight on the next connection. Food OK. Legroom was no problem and I am 6 ft 2. Return trip was no problem. Little bit delayed in HKG but landed in HEL on time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Finnair customer review

(Switzerland)

SIN-HEL AY082 on 5 January. Horrible flight almost 4 hours delay no food after take off poor seats old plane seemed like flying in the 90's. The screen for the inflight entertainment looked like a toy. Breakfast served 10 hours after take off was really bad. Due to the delay we missed our connecting flight in Helsinki and had to wait 8 hours at the airport with just a 17 euros voucher.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Finnair customer review

(Finland)

Helsinki-Beijing on the old A340 with grubby stained seats terrible leg room outdated entertainment system average food and only one toilet at the back of the aircraft. Check-in staff in Helsinki not aware of China's policy of 24 hour visa free transit had to get two different people to phone senior management before I was able to check in. Self check-in counters in Helsinki are a hindrance and don't save any time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Finnair customer review

(Sweden)

Stockholm - Helsinki - Bangkok return. A few problems with one plane that had to be swapped and another plane that had a technical problems on the way out. Barely made our connecting flight with another airline from Bangkok. Flight back was slightly delayed due to strong headwind but once again we just managed to catch our connecting flight. Seats on this new A330 were very comfortable. The service was OK with average food. We found it a bit cheap to not serve a free beer on the second meal and it as also a bit to long between the meals on the 11.5 hour flight. The inflight entertainment could also be a bit better.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Finnair customer review

(United Kingdom)

London to Bangkok (return/round trip) both via Helsinki. Very happy with Finnair overall. Cabin crew on all sectors competent and friendly with good attention to detail. The shorter LHR-HEL flights were fine but nothing special. Business class seat was reasonably comfortable (in the 2-2-2 configuration) and the food was actually very good! The AVOD choices do need to be improved but there was enough to keep me entertained. Finnair is also going in the right direction with a smaller "environmentally friendly" amenities pack although you could ask the crew for items not contained in the pack. Helsinki airport transfer was very quick and easy. I would use Finnair again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes