Finnair

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 816 reviews
6/10
4 star Skytrax Rating
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2/10

Finnair customer review

(United States)

Five of us travelled none of us got vegetarian food going to or back from Helsinki and Vilnius. We called American Airlines twice they confirmed that request for Vegetarian food was placed but when we asked for it onboard they said that they didn't have it in their system. Coming back two of us were directed to Los Angeles instead of Chicago spent 1 hr fixing that problem then they separated us to 2 different planes. We found out that instead of 1 stop in Helsinki we will have to stop in New York and there will be 6 hrs wait. So instead of regular 12 hrs trip we had 18 hrs trip and almost no food. We were all seated separately and they could not change seating even for me and my husband to sit together although there were few empty seats. My husbands seat control unit for TV light and etc. wasn't working.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Finnair customer review

(United Kingdom)

I was expecting big things from Finnair after looking at the web site and watching a video presentation at Manchester Airport. The reality was nothing like the presentation. I landed in Shangai and have never been so exhausted. The seating is the worst I have flown for a business class flight and the thought of flying home with Finnair fills me with dread.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Finnair customer review

(India)

Delhi-Helsinki-Madrid. Decent seats and good IFE. But food is appallingly Nordic - really poor catering cold and meagre food. The cabin crew were efficient but not very friendly. Helsinki airport is excellent for layovers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Finnair customer review

(Australia)

Singapore to Helsinki on a lie flat seat less room and a bit hard to get to sleep on as you keep sliding down towards the end compared to Qantas A380. Nice pillow and duvet though. Food reasonable and a nice touch being able to access the menu online before the flight and make your selection. Flight attendants very friendly and would give other airlines a run for their money. Helsinki-London are all economy seats however business class have the middle seat of 3 blocked out giving you a bit of extra room. Nice lounge in Helsinki. Return flight delayed out of Heathrow due to fog and with only 40 minutes between the arrival from London and next leg to Singapore. This was a bit of a worry but in the end it was not a problem as the Singapore leg waited for passengers from London to arrive. Didn't use the AVOD. Finnair gives value for money and when full flat seats in Business class are implemented it will be better.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Finnair customer review

(Australia)

BKK-HEL return. Flights punctual. New business class product outstanding - full flatbed seat with a lot space around it plus aisle access for all even window seats without a herringbone layout. Crew very pleasant and attentive. My only reservations were the seat cushions which I found too firm and the AVOD selection which was rather restrictive - not as good as economy on the best carriers. On the return leg I did not have time for the buffet dinner in the lounge but it did not appear to be very extensive. On the basis of other reports I had expect only a light meal on the plane but in fact a full dinner was served.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Finnair customer review

(Australia)

Service good but legroom poor. Not enough food served on long hauls. Recently flew three long hauls and landed very hungry on each of them. Poor entertainment choices
Seat TypeEconomy Class
no
9/10

Finnair customer review

(Taiwan)

HKG-HEL Economy class with comfortable seat and good leg space friendly FA's. With an hour delayed but still arrived in HEL on time for transfer. A bottle of water was provided when boarding. A very good inflight entertainment system with lots movies and music. Return flight from HEL only provided cold breakfast with no choice was a disappointment. Overall it was a good fly experience and would like to fly Finnair again.
Seat TypeEconomy Class
no
6/10

Finnair customer review

(United Kingdom)

LHR-SIN via HEL. A journey of 2 halves. Arrived early and used Cathay First lounge as Gold BA. First leg to HEL was on 320 with good meal and service transfer on arrival easy and lounge impressive although you have to ask for alcoholic drinks. Also offered free use of the Spa which was good. Boarding the SIN leg was painless and service onboard old style but First Class. A340 had the lie flat beds which are okay but they really need their new product on this route. The return was chaotic late boarding and poor service. The IFE had to be reset which meant passengers in Business Class could not recline their seat for 30 mins. HEL to LHR delayed 1 hour but service was good. Will fly again but they need a consistent product.
Seat TypeBusiness Class
no
9/10

Finnair customer review

(Finland)

HEL-JFK-HEL. Modern Airbus 330. Excellent service both onboard and in the airport. Food was above average. Entertainment system was working properly lot's of smiles from the flight crew during service making me feel comfortable.
Seat TypeEconomy Class
no
7/10

Finnair customer review

(Poland)

BUD-HEL-BKK return (BUD codeshare on Malev). Easy change at Helsinki airport. On the long-haul Airbus with 2x4x2 seating. Entertainment system with a large selection of films and games. The downside is that all alcohol and snacks served after meals are subject to extra charge.
Seat TypeEconomy Class
no