Finnair

✅ Trip Verified | This airline is in total chaos. Nightmare. Flying from Singapore to Bruxelles. Flight to Helsinki retimed by 11 hours. I received an email that said that I had been rebooked on British Airways flight. Rush to the transfer counter just to find out that the flight did not exist. Went back home to check in again the morning after to find a queue of hours because they do not have enough staff to check in. And they have no idea about my onward flight from Helsinki- just say to get to Helsinki and they will figure it out. I will likely need to spend the night in Helsinki for what was supposed to be a 2-hour connection. Worse airline experience ever

✅ Trip Verified | In April 2021 my family and I had to return to Thailand from Denmark. Our then 6 year old daughter was afraid of flying. So we had written confirmation we could sit together on the airplane. When entering the plane, both our daughters were placed alone, next to a stranger. We asked the air host to seat us together (it was a small plane, 2 seats each side, first leg of the trip to Helsinki). She refused, daughter crying. Luckily two passengers stepped in and let our daughter sit together. We got the names of these passengers and afterwards complained to Finnair. First they refuse to admit this ever happened. Then we asked them to contact the witness, they never did. We showed our written correspondence with Finnair from before the flight - they ignored it. Later we found out that we should be sitting together - then they offered us 50 USD discount on future tickets.

✅ Trip Verified | I would like to thank Finnair staff, especially Kristina Nefedova for being very helpful and patient. I missed my connecting flight in Helsinki, and she professionally handled all the things.

✅ Trip Verified | What a great trip. Crew was outstanding, very attentive and seemed to be genuinely happy to have us aboard. The new style seats work great! Sleep was some of the best I have had on long hauls. Food was excellent. As we flew out of LAX I was surprised the food seemed to be authentic Finnish and not from the kitchens in Los Angeles. We had a very tight connection in HEL going on to OSO and had no trouble getting through the airport on onward to Oslo. Cost of flight was very competitive. We will certainty fly them again and next time we will stay a few days in HEL to see the city!

✅ Trip Verified | Rather nice flight even though it is longer now because of closure of Russian airspace. Food was good but the presentation could be somewhat better. Don’t like the post-covid “one-tray-service “ The crew was attentive and friendly.

✅ Trip Verified | We flew to London from Hong Kong via Helsinki with Finnair in Dec 2022. Upon our return (same route), Finnair checked in one of our carry on baggage and when we retrieved the baggage in Hong Kong, the handle was broken and we have been unable to use the bag since. We immediately filed a damage baggage report (the day after we landed) and Finnair decided to not do anything about it until I recently messaged their customer service team on why there was no update on our report. Finnair has denied responsibility in: 1. Accepting that they broke our luggage 2. Acknowledging that they made us wait over 6 months to get a response. That too, only because we started to contact their customer service!! Finnair are now saying we are out of time to make a claim for damaged baggage. This is incredibly shocking customer service for an airline that has factually broken our luggage and now refusing to take any responsibility for it. My advice is to avoid Finn Air at all costs necessary, particularly if you value your luggage and the money you spend on buying luggage. If I could give 0 stars, I absolutely would.

✅ Trip Verified | First and last time flying ever on Finnair. This is a low cost carrier with premium prices. Expect to pay for absolutely everything starting from luggage on long haul flights, food, beverages and seat selection. Portions of meals they’re serving are minimal, will not sustain you on an 11 hour flight. The IFE crashes a lot. The seats are narrow and cramped.

Not Verified | Never have I experienced a customer service like with Finnair. We upgraded to premium economy on the way back. Unfortunately 1 of the hand luggage items was 2kg too heavy. Finnair forced us to check it in at an extra cost of 120 euro. A 2.5% upsell by a very uncooperative desk lady has now cost you a customer. Never again. We flew business class on the way in. Food is the worst business class food. In premium economy the equipment Was not working.

✅ Trip Verified | Absolutely horrible customer service. Paid $260USD several months ago for "exit row" extra legroom" seat both directions (booked directly with Finnair). I have receipts and actually had confirmed assigned seats (that I paid for) up until just minutes before the flight. Then all of a sudden they changed my seating to a regular seat (not even extra legroom) as I was boarding and didn't provide an explanation. They just said to apply for a refund on their website and that they could no longer accommodate my seating request as the "system" automatically adjusts and reassigns seats prior to boarding. Well, I filled out all the refund forms on their website, waited a few days, and received a one-sentence reply telling me "seat extras are not refundable" (which is ridiculous because they charged me for something and didn't deliver the product they sold). On top of that my exit row seat on the return flight in two weeks has "disappeared" without reason as well. I will have to resort to a chargeback on my credit card and fly this horrible airline back home to Dallas in a regular seat (to be assigned at check-in). They simply do not care, and I hope other experienced travelers heed my advice. I'm also a OneWorld Ruby member, which means absolutely nothing to this airline but puts this review in perspective that I fly a lot. Please FLY A DIFFERENT AIRLINE IF YOU CAN.

✅ Trip Verified | Discount airline with premium pricing, new baggage rules give a touch of EasyJet. A bit dirty and worn planes and not very friendly service. Would choose something else if they did not have a monopoly on flights to Finland.