Finnair

✅ Trip Verified | Worst airline I have ever flown with. Their business class product is the pits. The staff are rude and unhelpful. The food is non existent virtually and during an 11.5hr flight I got no dinner just a miniscule starter and dessert. They said I ordered fish which I would never have done. Snacks consisted of crisps, peanuts and a few sweets. The new Finnair seat is uncomfortable and only has 2 positions bolt upright or completely flat. The shoulder seat belt was too tight and digs in. The cabin looks nice but that's not much help if your seat is uncomfortable. The lounge at Helsinki is really awful too. No food to speak of but what there is like pasta and potato hotpot is cheap and nasty. They have a bar, no branded drinks and you have to wait for the bar staff to return to get served. I would recommend anyone over Finnair, it's extremely poor value.

✅ Trip Verified | I have always counted Finnair as my favourite airline, and this flight once again proves me right. I had never flown with the ATR and heard it was a noisy and cramped aircraft, but my experience was amazing. The cabin crew was very friendly and the flight was one of the smoothest.

✅ Trip Verified | Staff at Mumbai check in were very rude and unsupportive customer service non-existent. Overall these staff didnt care about the passenger. They even ask to weigh ladies bag to find extra kilos.

Not Verified | Finnair lost my bag and I didn't get them until 5 days later. They didn't tell me about their reimbursement policy and when I tried to provide receipts for reimbursement, the requests were denied. For ruining my 50th birthday to Finland where I had had no warm clothing to venture outside of paid activities, I was given a small reimbursement to be used on their plane. The trip home was so delayed while waiting for a tour group that I had to beg my way through London (and was the last person on the flight). The were literally closing the gate on me and didn't want me to board. It was my first experience with Finnair and the worst experience on any airline I have ever had. They just don't care that they have negative impacts on people. I paid a lot for my trip in October and just received my "gift card" for use on their airline today. Not only was time wasted in trying to get justice for the problems and additional expenses they caused, but there was never an apology or any real compensation for their negligence and poor customer service.

✅ Trip Verified | This has been one of my worst flying experience in many years. Me and my wife had cabin baggage 20 and 24 Kg respectively (23 Kg per person was allowed), most airlines would try to help and understand that it is group check-in and in totality it is under the limit but they were very adamant and rude. I had to go back and forth from Finnair so they did not get a chance to spoil the end part of my vacation. We were returning from Finland and there were some disagreements between me and person sitting ahead of me, instead of helping to resolve the problem, staff said you need to resolve it by yourself. In total I had 4 flights through Finnair in this vacation and in most parts staff were very rude and unsupportive.

✅ Trip Verified | During our flight from Helsinki to Hong Kong, Finnair downgraded our return flight from business to economy right at the boarding gate without any valid reason and advance notice. The manager came and said “That’s all we can offer, refund will be made to you after”. Such a terrible customer service, we complained afterwards but Finnair didn’t offer any compensation apart from the standard refund. They said we were the randomly chosen to be downgraded from business to economy class due to the change of aircraft in the last min. Reality I checked was they oversold their tickets and asking their customer to suffer. For those of you reading this, don’t travel with Finnair in business class. They will randomly downgrade you.

✅ Trip Verified | Worse airline in business class. They didn't send my requested food for all passengers. They booked me on a flexible fare on return trip and while cancellation they don't want to refund the whole amount. The lounge in Helsinki was disgusting (no food options and very slow bar). The A350 cabin from Helsinki - Delhi was an old tattered plane with dirty seats and very uncomfortable shape of seats. Definitely not worth the money for business class. Finnair doesn't understand luxury at any level. The response from team is quite sad and what they do to satisfy any consumer is useless. Rather avoid specially if you are traveling with family or used to a bit of convenience and paying for comfort.

✅ Trip Verified | Finnair has the most modern equipment and attentive staff. The small details make the experience. Keeping the seats free of trash, not leaving me thirsty.

✅ Trip Verified | I wish to compliment the flight attendant, Nina, who was on my Finnair flight from Stockholm to Doha. She provided excellent, conscientious service with a smile. Her warm and welcoming attitude throughout the flight was commendable and impressive. I really enjoyed my flight due to the wonderful service of not only Nina, but all flight attendants who saw to me during the flight.

✅ Trip Verified | This was my first experience flying Finnair and it was great. The flight was originally booked on Lufthansa however the aircraft was from Finnair and the crew from Eurowings. I paid to upgrade to Premium Economy however the aircraft did not have a Premium Economy designated area so they moved me to a Business Class seat, the meal and service was of Premium Economy, however I was thrilled to receive the seat upgrade. The crew was pleasant and very efficient and this 8 hour flight was indeed perfect.