Finnair

Not Verified | After being booked with QANTAS (for the simple reason of knowingly having decent legroom to fit my 195cm frame) with my wife and 2 children we were switched to this alliance carrier - Finnair. Before boarding we noticed the cabin crew had no company logo on their uniform as they were local outside contractors. The seating situation onboard was abysmal, I cannot comprehend how this carrier has made this enormous plane so squished - there were several additional rows of seating than what was in our QANTAS plane on the way to BKK, which in turn meant far less legroom (nearly 3 inches less) smaller seats and nowhere to stand and stretch - which was a godsend on the QANTAS flight on the way there. The food was poor and so was the service with myself and my daughter skipped twice during food service. My Wife's chair had a broken armrest and the chair would in turn not recline. The entertainment was average at best. Pilot was great with a very smooth landing. Overall a very poor experience - definitely would not recommend.

✅ Trip Verified | Doha to Copenhagen in Business Class on Finnair. This was a codeshare with Qatar Airways which is where my ticket was booked. While Finnair's product does not approach the level of comfort and sophistication of Qatar Airways, it is nevertheless a respectable experience. The peculiar seat design - the Business Class seat does not recline but it still a flatbed - is not the most optimal but I survived. Service was warm and presented with a smile.

✅ Trip Verified | After experiencing Qatar Airways business class several times before, the Finnair business class was shockingly bad. Staff was mainly very unfriendly and had poor service mentality. For example, they made me forcibly take out the tray table while serving food instead of doing it themselves, and made me uncomfortable in several other ways too. Food was tasteless and simply bad with small portion sizes. It very much resembled the typical economy class food and was served in the same way from a trolley at certain times. The main course had two cardboard-like dry pieces of bread that I left untouched. Food options were limited. It was not possible to order a dessert at the same time as the starter and main; instead, I received a rude comment saying "you'll get dessert when it's the time for it." The seat without a reclining or adjustable backrest is just horrible unless your physique happens to fit the shape. The space for your feet not being concentric to the seat is such a bad design decision that it's unbelievable. I had feet and backpain as a result of spending nearly seven hours in the p.o.s. space that is supposed to be business class comfort. The entertainment system had a malfunction mid-flight and despite the attempt from the crew never recovered. Most of the content remained unaccessible for the second half of the flight. TL;DR: avoid Finnair business class. Fly with almost any other option available from the otherwise excellent Helsinki airport.

✅ Trip Verified | I flew with business class from Helsinki to Singapore and there were fazer candy wrappers in the seat and long blond hairs all over the seat. The TV screen was all greasy from the previous passengers. It looked like it was not cleaned at all. The wifi was not working on the flight at all. When you see how much Finnair charges for this flight you'll understand that things like this are a problem.

✅ Trip Verified | We had requested a premium economy upgrade for our flight and asked Finnair to either upgrade both of us or neither as we're traveling together. They upgraded me only so I had to contact their somewhat rude and not very competent customer service who then, after some back and forth and some heated discussion somehow miraculously managed to upgrade us both. Ten hours before the flight we got a notification the aircraft had to be changed, the new one doesn't have premium economy so I was moved to business and my partner to economy. Had to contact them again and be like 'hey, again, we're traveling together' please put us both in business class or economy. 'Sorry no availability' and they just close the customer service chat. Then contact them again, and same story again 'please put us then both in economy'. They eventually did, no effort made to put us eg in the first row or exit row, to mediate the whole thing. We flew back on this 13 hour and 45 minute flight, during which my partner didn't get the meal he ordered. I wrote a complaint about it when I came back and got a copy/pasted 'thank you for your input, we take it seriously to improve our services'. And that's all. I'm a platinum flyer and my partner is gold. That's the treatment. I've been flying with Finnair for about 15 years as my primary airline and half of that time as gold/platinum and I can say that their service has completely deteriorated. It was never amazing to begin with but in the past 5 years or so it's become a joke. The prices are premium, the service is a bad joke.

✅ Trip Verified |  Very bad after sales service! My flight from Helsinki to Paris was delayed due to a blizzard. After relutancly rebooked my connection flight to the next day, they said they do not issue voucher in Paris. How can they sell connections through Paris and don't have such Service for cases like this? Expected more from a company from finland.

Not Verified |   I was positively surprised by Finnair since it was our first time flying with them. The aircraft was very comfortable, clean spaceous and the crew was spot on. We will defenitly travel with them in the future and recomend Finnair to any friends and family.

✅ Trip Verified | The fleet is modern and consistent and so is the service. The food and drink offering sits somewhere at the middle of the pack of legacy airlines but given the economy superlight ticket price this is fair. The product is excellent.

✅ Trip Verified | Flew from Dubai to Heathrow via Helsinki. Check-in at Dubai was quite chaotic with a long priority queue (and even longer economy queue). Maharba lounge in Dubai is acceptable - nothing to write home about. An old A330-302 is used on the Dubai route and the business class is the old version. The plane is showing it's age but the seats are in fairly good condition nevertheless. There was a slight delay in take-off due to a suspected brake issue that turned out to be a false alarm. The crew were pleasant enough and service was perfunctory. Pre-takeoff drinks were served and the meal service was fairly quick after takeoff. The meal itself was OK but not memorable. As this was a late night flight all passengers soon prepared the seat for sleeping. It was not the most comfortable as there was no bed pad provided - only a duvet/pillow. About an hour before landing the cabin lights were put on and a rather dry cheese roll was distributed along with drinks. Connecting passengers have to pass through a security check in Helsinki so need to have separated liquids in hand luggage. The lounge in Helsinki was quiet at the early hour we visited (7am) but spotlessly clean with self service food and drink selections available (oddly, there were no tea bags). The flight from Helsinki to London was on a new A350. The new business class seats were installed and are very comfortable. No amenity kit or blankets/duvets are provided due to the relatively short duration of this leg. There is a single food service which is breakfast and was all good quality and tasty. We landed early but ended up on a remote stand at Terminal 3. Overall our experience was great but I do hope Finnair update or replace the old A330 (OH-LTN) soon.

✅ Trip Verified | Our check in in the Business area was quick and the check-in agent was very welcoming. We used the express security lane, but this ended up taking as long as the regular line due to some disorganised passengers. Once through Security, we made use of the lounge until our flight. On board the aircraft was spotlessly clean. The pilots were Finnish and the Cabin Crew were Indian. Cabin crew members were all friendly and welcoming and did a great job looking after the passengers. The flight was slightly late leaving, but time was made up on the way and we actually arrived in Delhi slightly early. The food was nicely presented. The salmon caviar and onion / beetroot puree did not appeal to my personal taste, but I enjoyed the chicken curry and both desserts. The seat was comfortable enough to sit in, but lying on it was a bit cramped and uncomfortable. I suffer from claustrophobia when I am in a confined space and lying my back with my legs in the small space felt like lying in a coffin, so when lying, I lay on my sides. I would have preferred the old style seats commonly used by airlines to these seats. They were easy to maneuver into the sleeping position though. There was a reasonable selection of entertainment for the length of the flight, but I was disappointed that the map did not track the aircraft's path and flight. The rest of my family were well looked after and our children got a few hours sleep and we woke them just before the descent. The captain made a nice firm landing into Delhi and all 6 of our bags were safely waiting for us at the baggage carousel when we arrived at it 30 minutes later. A common complaint with reviewers in Skytrax is luggage going missing. I recommend to everyone that you remove the tags and barcode stickers from your luggage either when you collect it, or before you next check it in as machinery in the luggage system may misread and spit luggage with old barcodes out leading to baggage handling mistakes.