Finnair

✅ Trip Verified | Business class passengers were boarded last which seems to be the new normal. The service started quite soon after we were airborne, no drinks were offered before the meal but the cabin crew was very attentive and offered drinks throughout the flight. The big down sides are that lounges are closed in Helsinki and the idiotic idea that the front toilet is closed.

Not Verified | Terrible service today from Finnair. I received a message my flight was canceled, on hold for 3 hours to get a customer service rep who said simply. So sorry. We can't put you on another flight because British Airways canceled your flight not us. So sorry! Who did I pay and who did I book through? Finnair! They have other flights to London on the same day, reasonable time but operated by a different carrier so they wont put me on the flights without the increased fare. I bought my ticket 6 weeks ago, flying June 16th (18 days!) my flight cost $820 and if I want to rebook with them it will be $1800 so basically Finnair won't honor my ticket price, not my ticket. They have flights, they are flying, they have seats but not at my $820. I now have to rebook flights 2 weeks out on another airline for twice the money. The only response was, sorry for your inconvenience. Seriously? And here is the deal, the money is not the issue. I have flown on several airlines who change you from Delta to Virgin Atlantic to American without price increase to honor your travel day/time. Not Finnair. Was my first, won't ever even consider them again, no matter what the discount!

✅ Trip Verified | Today I had possibly the worst experience in my life when I was going to fly back home from Helsinki to Prague with Finnair. I was not allowed to board a plane and come back home. The reason is that I’m on the 31st week of my pregnancy and I need to have some certificate from doctor that I can fly. I came from Prague to Helsinki with the same airline one week ago. Obviously, in my situation being pregnant and due to the current pandemics, I’ve checked all the requirements and documents prior departure. I even wrote an e-mail to Finnair asking what needs to be provided for my flight. And I had not a single problem to come to Helsinki. Therefore, I didn’t expect any problems to come back home. But I was wrong. All this happened because of incompetent behavior of Finnair staff today at Helsinki airport. For 3 hours, I was desperately trying to find a solution and possibility to catch my flight, and return back home to Prague I had all required documents and pregnancy passport, which allows me to travel, but this was not enough. Three employees of Finnair required some kind of pregnancy certificate from the doctor (even after very long discussion, they were not able to explain me what should be written in this document), and without this certificate they are not able to allow me on the plane. I was not able to catch my flight, now I have to buy new ticket, pay for a new COVID test and stay in Helsinki for one more week on my own cost. Second issue is that today none was able to help me to rebook my flight directly at the airport. Ladies left, and another member of Finnair team was trying to manage my new booking. After I have received a link for a new payment via email for my new ticket, but payments on the Finnair side does not work. Furthermore, I was not able to pay online for my extra luggage, system is just not working. Finnair website is not operating properly. No one is picking up the phone at the customer service link.

Not Verified | I booked on 08/01/2021 to go with Finnair from Manchester to Helsinki, after 20 days I have received an email from Finnair to notify me that they have changed the return flight (inbound flight) to bring it one day earlier plus the time was changed too and they've attached the new schedule, so far it was acceptable, but then when I went to catch my flight (outbound flight), surprisingly I was told that I came late because they've changed the outbound flight time even though I was not informed about that, plus they have changed the regulations related to covid, as it says at the time when I booked it that every traveller will be tested in Helsinki when they arrive, then on 28th they imposed on travellers to have covid test certificate before getting on the plane which is a massive difference compared to the first regulations. Obviously it will deter the travellers who paid their tickets to proceed with their planned journey, what really shocked me is that when they have emailed me to tell me about the changes related to the return flight, why did they not tell me about the changes on the outbound flight too? Furthermore since they have changed the regulations related to coved which is really essential to every traveller, why didn't they mention it on their email they've sent me on the same day new regulations came out? This is truly unacceptable and it shows how much negligent and unorganised airline Finnair is.

Not Verified | My flight was cancelled with no reason given. This is almost acceptable. Getting my money back for my flight and seat upgrade was nearly impossible. Finnair has terrible business practices and customer service. Do yourself a favor and avoid this airline.

✅ Trip Verified | Flying during Covid we knew would be a challenge and our expectation were very low. But it did not even reach the lowest of all possible standards. It started with Finnair moving out departure from Hong Kong from shortly after midnight to late morning, resulting in us having to spend a night in Hong Kong airport (immigration into HKG was not allowed). OK we thought, we are flying business class so surely Finnair would ensure a business class lounge would be open. What a mistake, we ended up sleeping in the airport waiting area. After we made it on the flight from Hong Kong to Helsinki we were asked for our choice for lunch to be served in a few hours. So by lunch time we were told that they run out of our lunch choice. Only being about 5 people in the business class, we found that very strange and asked again. We were then told that the cockpit crew ate our lunch. In Finnair, it is important that the employees do get their choice of food and the full paying customers get what is left. The trip went on with some more appalling events and even when we complaint later to their customer care, not even an explanation and apology was provided. Well, we have learnt our lesson, never again Finnair.

Not Verified | Helsinki Vantaa to Ivalo. It was a short flight so I can't tell you much. And I can't even tell you more than that because I fell asleep after take-off to just before landing in Ivalo. Anyway, as soon as a sat down in seat 11B, I was surprised how good the seat was. They didn't have drinks or anything but it was fine.

✅ Trip Verified | Return flight to Rome from Helsinki in Business class. The service was pretty good with full meal service and drinks (in Iittala glasses) were available throughout the flight. Just don’t understand the closure of the toilet in front. Had to walk all the way to the aft lavatory from my seat in the first row, ridiculous. Finnair is still a quality airline even in Corona-times.

Not Verified | Several intra-European return flights (incl. MUC and ZRH) over June-July-August 2020. Reduced services on board due to Covid-19, however, a cheese sandwich with non-alcoholic drinks in Economy and a hot meal with drinks in Business seem to be the new normal. Wearing a mask is mandatory at all times on board, which seems to have caused problems to some passengers who don't wish to wear a mask. Finnair Covid-19 policy has been up to mark on all these sectors in June-July-August 2020 we've been on with an on time performance and solid - if reduced - service on their ATR72, E190, A319 and A321. In addition, had to cancel one intra-European flight in June due to tighter Covid-19 restrictions by the government, and the full amount was back on my bank account within 4 weeks. Helsinki Airport is utter chaos year after year, but that's another story.

✅ Trip Verified | I requested a refund for my canceled trip to Japan, due to corona virus. Finnair decided to send me a voucher instead and an email telling me to be patient and that they where working on my money-refund, but suggested that took the voucher. Their webpage also said to be patient and not to contact them - due to corona there was a large number of refund cases. And they send me one more mail, telling me that they are still working on my refund. I was supposed to go to Japan in mid April, the last mail came mid June. Today i decided that I could no longer wait for my refund and I called finnair. They told me that the case was closed and I would not get my money back, because I waited too long. This is so not okay - when they send me emais telling me NOT to call or contact them and stay patient. So dissapointed that I now have 2100 dollar (14000 dkk) voucher for Finnair that I really do not wish to fly with again, under any circumstance.