Finnair

✅ Trip Verified | Finnair is pretty much Ryanair but with twice the cost. Hand luggage? Pay for it. Coffee tea? Pay for it. Hang luggage then has to be stored in the seat in front of you. In an already overcrowded small propeller plane. Won’t recommend this airline.

✅ Trip Verified | Not worth the money. Food options and quality is pretty bad, cabin service lacks big time. Kids had nothing worthwhile to eat and flight attendants were of little help. On Dallas - Helsinki leg, some weird sweet stuff was served for breakfast, dinner options were bad. On Helsinki-Delhi leg, there was no breakfast served at all except a sweet bun. Better to avoid Finnair if you are going to India from US.

✅ Trip Verified | I flew with them last Saturday, they claim they changed their baggage policy so it is faster to board: I was over 1 hour to check in baggage. It was ridiculously slow, no other stand of any other airline was that slow. When it was finally my turn I put my big bag in the scale: 19kg, the limit is 23, ok good. The lady took my bag away and then she forced me to weigh my hand luggage: it was just over the 8KG that they now have as policy. They made me pay 60€ extra.

Not Verified | We flew 13 hours with Finnair from Helsinki to Singapore on 13th June 2023. The service on this flight was equal to a budget airline. Served meal after take off and basically no service for 8 hours apart from a man who occasionally walked up the aisles with water. Very disappointed with this airline and would not recommend them or fly with them again

✅ Trip Verified | My flight was really so amazing from Stockholm Arlanda to Doha. The crew of that flight are very friendly and very kind. They really did an excellent job; the food was also very delicious! Thank you for preparing the food! I hope to see them again on my next Finnair flight!

✅ Trip Verified | Check in in Riga was fast friendly. Although noisy ATR is not my favourite aircraft, this flight was still ok. The legroom was decent and you have a nice view if seated by window. Two FA’s were super friendly with smiles. One of them spoke Swedish too which is quite rare nowadays. The approach was a little bumpy but such things happen. Arrival on time.

✅ Trip Verified | Unhelpful, untrained check-in staff that does not know anything outside of the guide book. We were returning to Hong Kong, where we live and have permanent residency, from Paris. My husband does not have a HK passport and unfortunately his HKID card was stolen, together with everything in his bag, 4 hours before check-in. We just managed to get to the airport and file the case to the French police. As my husband's passport can enter HK visa-free anyway, we decided not to miss the flight. As we are at the check-in, the check-in staff insisted on seeing either the HKID card or a visa, despite the passport that my husband holds can enter Hong Kong visa-free. We explained the situation to them, understanding that it might be outside of their normal procedure, providing extra information and asking if there's anything we can do. And all we get is a cold stare and they said "but that's not our problem." After very unpleasant treatments and their internal clarifications they finally let us in. And when we arrived Hong Kong the immigration department let us in in less than 2 minutes. The cabin crew are on the other-hand friendly and helpful. But that was not much of a compensation for the horrible, tasteless and not visually appealing food. In general, I have had better experience with budget airlines than Finnair. Will not travel with them again and will not recommend to anyone.

Not Verified | Very disappointing customer experience with Finnair. Flying out of Heathrow to Helsinki for business. I was charged £26 to add ‘four’ letters to my name on my booking form at ‘Bag-drop’. Took them just a few minutes to correct. I fly regularly and I have never before been charged, and had used all their check-in tools beforehand. Staff at desk were terse and dismissive, would not explain this charge to me. Tried to seek an explanation/justification privately using their feedback process. No satisfactory follow up on this issue. I have instructed my staff not to use this airline again.

Not Verified | Was very disappointed with my recent experience with your customer service! As I do understand that flights get delayed and stuff happens, the lack of genuine concern for your client is unacceptable (your flight was late from Europe, therefore we could not make it to our next flight). We ended up renting a car and driving for half of the night. When we asked to reimburse rental car expenses, we received the answer that you did everything you could - offering us next flight in 23 hours (with a wait in the airport with 5 year old after 20 hour trip already), therefore "we will not reimburse you other travel expenses that you bought yourself". Just wanted to warn future travelers.

✅ Trip Verified | No champagne when boarding. Apparently some rule that Finnair can't serve alcohol on the ground. So blueberry juice or orange juice. Upgraded interior looks good but seats are so uncomfortable. Poor selection for breakfast in business class and for "pre-landing" food was the only option a chicken skewer. 1 hour free wi-fi but you can't pause it! So when you have logged in you better go the whole hour.