Finnair

✅ Trip Verified | Rude and unhelpful airport personnel, paid for Wi-Fi and it didn’t work except for a few minutes at a time followed by hours of it not working. Food was good, and was impressed by the entertainment system, and cabin crew was nice. But will not fly with them again because of their rudeness on the ground.

Not Verified | Avoid at all costs. Terrible customer service. There is e reason why they are cheaper then other airlines. They ruined our dream vacation. Avoid at all costs

✅ Trip Verified | I was flying alone to Singapore with my six month old and after changing for a bassinet for weeks before our flight I was told in the end that I couldn’t get it. I was forced to hold him for 14 hours straight and of course he was so tired by the end of that flight and so was I. Every step of the processes they kept palming me off from one person to the other and I never got a seat. They prioritised their member customers. I was so disappointed by their absolute incompetence of the customer service that I ended up breaking down on the flight and the flight attendants tried helping me, and agreed to send in a complaint themselves. Safe to say was the worst flight I ever had!

Not Verified | Highly not recommended. The seats are smaller in comparison with other airlines. The staff doing check-in at Helsinki airport are very rude, not polite and completely unprofessional (I talked to a supervisor who refused to give her full name). The airline doesn't offer HALAL meals from Singapore to Helsinki and vice versa although HALAL food is available every where I visited in Finland.

✅ Trip Verified | I flew Finnair from Stockholm to Lisbon via Helsinki in business class. The trip was a total nightmare which hasn’t really ended. Finnair took in another airline (DAT) to fly us back from Lisbon. DAT couldn’t take in my dog in the hold which meant I couldn’t board the plane. It was in the middle of summer with all flights fully booked. I managed to book myself on a TAP Air Portugal which cost a fortune on short notice. Finnair has agreed to compensate me for that ticket but only with a gift card on Finnair. I’ve contacted them a million times but they’re ghosting me refusing to pay my money back. It is extremely frustrating. I’m a gold card holder and I use to fly Finnair all the time. I can’t believe they can treat me like this.

✅ Trip Verified | I am still waiting for my points for a flight from two months ago. It was a cross continental flight worth 2700 EUR. Those of us who live in Finland choose Finnair even though it's typically twice the price of Lufthansa or KLM, but we do it for tier benefits and because our companies typically allow it and don't mind the high prices. But then this is the reality. Two months and about 8 emails back and forth with their customer service and I only have points for 2 legs of the flight of 4 in total. Non responsive (or rather non existent) customer service, talking to a different person every time, being re-directed to other departments etc etc. I filed an official complaint on their website now and guess what: after clicking 'submit' the screen is stuck on the 'creating your case' window. Very Finnair. They don't have any proper customer service. It has always been an airline that charges premium prices but the service has always been questionable. In the past few years it has become just non existent. Just imagine, if those of us who have Gold status and have a special email we can reach out to, if we can' get any service, then I can't imagine what it's like for regular travellers. It is so frustrating. They take advantage of Finnish people and charge insane prices. And OK, we can even accept that, but that you then don't even get the benefits is really, I don't know. For instance, the gold level awards you 4 business class upgrades. But they will almost never allow you to cash those in. If there are available business class seats, you can buy them, but if you want to cash your upgrade in then the answer is no, no availability. I've had gold for many years and there have been years like the last one when they would simply go to waste, not used. They just don't allow it.

✅ Trip Verified | Terrible value for the high price we paid. It's almost a 5h-flight and there's no food offered during the flight, plus my husband and I booked our ticket together and not only were we not seated together but each of us was seated at the opposite side of the plane. They didn't even try to put us close. I won't even talk about the very basic comfort of the airplane. Will always avoid that airline in the future, it's like throwing your money away.

✅ Trip Verified | Terrible experience, probably second worst of my 30yrs of flying. 45+ passengers in business class had only 2 functioning toilets on a 8hrs 30min flight. Website didn't show meal selection and on board there were no vegetarian dinner options. Entertainment system is old and the touch screen UI was very irritating. Lounge at Helsinki was crowded.

✅ Trip Verified | From Paris to Helsinki, no food at all, feels like low cost. From Helsinki to Bangkok and then Singapore to Helsinki, flights very long (13 hours) because we cannot fly over Russia - no pre snack - on the main meal no choice and no dessert, only a small omelette. Left hungry. IFE/AVOD limited. Very distant flight attendants on 3 out of my 4 flights. Chose them because of the price, indeed it’s cheaper but feels a lot like low cost.

✅ Trip Verified | Will never fly Finnair again. My Helsinki-Singapore-Sydney flight needed up being a nightmare. The faulty plane caused a 2+hour delay in Helsinki. The team refused to reroute me straight away saying they will do it while we’re en route and someone will meet me at the gate to direct me to the Qantas flight. On arrival to Singapore nobody was there to provide such details. There was no Finnair staff member at transfer desk either. When I finally got served 3h later the best they could do was reroute me the next day with an extra flight to Hanoi and then Sydney. I paid premium economy, but was bumped down all the way, no refund so far, just a form to fill in that nobody reads. The journey took 72h, my luggage is still missing over a week later and there is no customer service. Even when you call them, it’s just: ‘what does the form say’. Appalling, really. I’ve flown on this route hundreds of times and experienced all kinds of delays and cancellations, but nothing quite as bad as this. Never again.