Finnair

✅ Trip Verified | This review is only for HEL-DOH sector. Flew Airbus 330 with the new business class seats. I really like the seat and the privacy you get. The mature crew was attentive and friendly. Although the food tasted good, the presentation is not. There’s a big difference between QR and AY, I really hope Finnair tries a little more to make the meals look better. As last time, one of the wines was missing/unloaded which is disappointing.

✅ Trip Verified | A number of European airlines have significantly reduced quality lately, and Finnair, alas, leads the list. Our Premium class, which we booked in advance on a long flight to Asia, was canceled without explanation and without an offer to upgrade to Business, we were transferred to Economy. Our numerous calls and letters did not help. We were told that they could not help. When boarding the flight, we saw that the Premium class seats were replaced with Business class, and the Business class was half empty, and seats were sold there at the check-in point with an additional payment of 600 euros per person! In general, we ended up in Economy. Finnair's modern Economy Class is stuffy; uncomfortable narrow seats and lack of legroom; food that you don’t even want to touch (they now call it light meal); free alcohol (only wine, very average quality) only with meals; the absence of flight attendants for most of the flight - exhausted passengers are left to their own devices; poor screaming kids - Finnair doesn't even provide any baby kits for them. We will try to avoid Finnair on long flights in the future, characterize it as extremely unreliable and do not recommend it to anyone. Ряд европейских авиакомпаний за последнее время заметно снизил качество, и Finnair, увы, лидирует в этом списке. Наш Premium класс, который мы забронировали заблаговременно на длительном рейсе в Азию, отменили без объяснения причин и без предложения повысить класс до Business перенесли нас в Economy. Наши многочисленные звонки и письма не помогли. Нам отвечали, что ничем помочь не могут. При посадке на рейс мы увидели, что сидения Premium класса были заменены на Business, и Business класс наполовину пустой, а места туда продавались в пункте регистрации с доплатой 600 евро с человека! В общем, мы оказались в Economy. Современный Economy класс авиакомпании Finnair - это душный салон; неудобные узкие сиденья и отсутствие места для ног; еда, к которой не хочется даже притрагиваться (они её теперь называют light meal); бесплатный алкоголь (лишь вино, очень среднего качества) только во время еды; отсутствие стюардесс на протяжении большей части полёта - измученные пассажиры предоставлены сами себе; бедные орущие дети - авиакомпания Finnair не предусматривает даже для них никаких детских наборов. Мы постараемся избегать в дальнейшем авиакомпанию Finnair на длинных рейсах, характеризуем её как крайне ненадёжную и не посоветуем её никому.

✅ Trip Verified | Worst airline I have ever flown with. Their business class product is the pits. The staff are rude and unhelpful. The food is non existent virtually and during an 11.5hr flight I got no dinner just a miniscule starter and dessert. They said I ordered fish which I would never have done. Snacks consisted of crisps, peanuts and a few sweets. The new Finnair seat is uncomfortable and only has 2 positions bolt upright or completely flat. The shoulder seat belt was too tight and digs in. The cabin looks nice but that's not much help if your seat is uncomfortable. The lounge at Helsinki is really awful too. No food to speak of but what there is like pasta and potato hotpot is cheap and nasty. They have a bar, no branded drinks and you have to wait for the bar staff to return to get served. I would recommend anyone over Finnair, it's extremely poor value.

✅ Trip Verified | I have always counted Finnair as my favourite airline, and this flight once again proves me right. I had never flown with the ATR and heard it was a noisy and cramped aircraft, but my experience was amazing. The cabin crew was very friendly and the flight was one of the smoothest.

✅ Trip Verified | Staff at Mumbai check in were very rude and unsupportive customer service non-existent. Overall these staff didnt care about the passenger. They even ask to weigh ladies bag to find extra kilos.

Not Verified | Finnair lost my bag and I didn't get them until 5 days later. They didn't tell me about their reimbursement policy and when I tried to provide receipts for reimbursement, the requests were denied. For ruining my 50th birthday to Finland where I had had no warm clothing to venture outside of paid activities, I was given a small reimbursement to be used on their plane. The trip home was so delayed while waiting for a tour group that I had to beg my way through London (and was the last person on the flight). The were literally closing the gate on me and didn't want me to board. It was my first experience with Finnair and the worst experience on any airline I have ever had. They just don't care that they have negative impacts on people. I paid a lot for my trip in October and just received my "gift card" for use on their airline today. Not only was time wasted in trying to get justice for the problems and additional expenses they caused, but there was never an apology or any real compensation for their negligence and poor customer service.

✅ Trip Verified | This has been one of my worst flying experience in many years. Me and my wife had cabin baggage 20 and 24 Kg respectively (23 Kg per person was allowed), most airlines would try to help and understand that it is group check-in and in totality it is under the limit but they were very adamant and rude. I had to go back and forth from Finnair so they did not get a chance to spoil the end part of my vacation. We were returning from Finland and there were some disagreements between me and person sitting ahead of me, instead of helping to resolve the problem, staff said you need to resolve it by yourself. In total I had 4 flights through Finnair in this vacation and in most parts staff were very rude and unsupportive.

✅ Trip Verified | During our flight from Helsinki to Hong Kong, Finnair downgraded our return flight from business to economy right at the boarding gate without any valid reason and advance notice. The manager came and said “That’s all we can offer, refund will be made to you after”. Such a terrible customer service, we complained afterwards but Finnair didn’t offer any compensation apart from the standard refund. They said we were the randomly chosen to be downgraded from business to economy class due to the change of aircraft in the last min. Reality I checked was they oversold their tickets and asking their customer to suffer. For those of you reading this, don’t travel with Finnair in business class. They will randomly downgrade you.

✅ Trip Verified | Worse airline in business class. They didn't send my requested food for all passengers. They booked me on a flexible fare on return trip and while cancellation they don't want to refund the whole amount. The lounge in Helsinki was disgusting (no food options and very slow bar). The A350 cabin from Helsinki - Delhi was an old tattered plane with dirty seats and very uncomfortable shape of seats. Definitely not worth the money for business class. Finnair doesn't understand luxury at any level. The response from team is quite sad and what they do to satisfy any consumer is useless. Rather avoid specially if you are traveling with family or used to a bit of convenience and paying for comfort.

✅ Trip Verified | Finnair has the most modern equipment and attentive staff. The small details make the experience. Keeping the seats free of trash, not leaving me thirsty.