Finnair

✅ Trip Verified | Unhelpful, untrained check-in staff that does not know anything outside of the guide book. We were returning to Hong Kong, where we live and have permanent residency, from Paris. My husband does not have a HK passport and unfortunately his HKID card was stolen, together with everything in his bag, 4 hours before check-in. We just managed to get to the airport and file the case to the French police. As my husband's passport can enter HK visa-free anyway, we decided not to miss the flight. As we are at the check-in, the check-in staff insisted on seeing either the HKID card or a visa, despite the passport that my husband holds can enter Hong Kong visa-free. We explained the situation to them, understanding that it might be outside of their normal procedure, providing extra information and asking if there's anything we can do. And all we get is a cold stare and they said "but that's not our problem." After very unpleasant treatments and their internal clarifications they finally let us in. And when we arrived Hong Kong the immigration department let us in in less than 2 minutes. The cabin crew are on the other-hand friendly and helpful. But that was not much of a compensation for the horrible, tasteless and not visually appealing food. In general, I have had better experience with budget airlines than Finnair. Will not travel with them again and will not recommend to anyone.

Not Verified | Very disappointing customer experience with Finnair. Flying out of Heathrow to Helsinki for business. I was charged £26 to add ‘four’ letters to my name on my booking form at ‘Bag-drop’. Took them just a few minutes to correct. I fly regularly and I have never before been charged, and had used all their check-in tools beforehand. Staff at desk were terse and dismissive, would not explain this charge to me. Tried to seek an explanation/justification privately using their feedback process. No satisfactory follow up on this issue. I have instructed my staff not to use this airline again.

Not Verified | Was very disappointed with my recent experience with your customer service! As I do understand that flights get delayed and stuff happens, the lack of genuine concern for your client is unacceptable (your flight was late from Europe, therefore we could not make it to our next flight). We ended up renting a car and driving for half of the night. When we asked to reimburse rental car expenses, we received the answer that you did everything you could - offering us next flight in 23 hours (with a wait in the airport with 5 year old after 20 hour trip already), therefore "we will not reimburse you other travel expenses that you bought yourself". Just wanted to warn future travelers.

✅ Trip Verified | No champagne when boarding. Apparently some rule that Finnair can't serve alcohol on the ground. So blueberry juice or orange juice. Upgraded interior looks good but seats are so uncomfortable. Poor selection for breakfast in business class and for "pre-landing" food was the only option a chicken skewer. 1 hour free wi-fi but you can't pause it! So when you have logged in you better go the whole hour.

Not Verified | The crew were rude. The plane was delayed, we had a connecting flight. When airplane landed in Helsinki, and was just standing for a long time near the gate, we asked the crew to let those people, who had connecting flights with a little time to let get out of the plane before all other, but they declined it in rude manner. After everything also went SO slow, we missed our connecting flight because of the Finnair crew. During the flight they also was rude. Worst crew and airline service we have met. NOT recommend at all.

✅ Trip Verified | If flight did not have delay and we missed the connection flight I would have said it is an OK airlines. Instead I had a whole day nightmare. Flight BKK-Helsinki had a delay. We missed our connection flight to Milano Linate. A rude lady at the airport told us that we had already our new flights rescheduled, via Vienna. I was not okay with this solution. For two main reasons: instead that landing at 6.30 now we were supposed to land at 10 pm. I do not live in Milan but 3 hours away and at that time there are no transportations to go home. I asked them to let me stay in Helsinki for the night, airline is supposed to pay for it, right? And the rude lady told me it was not possible, I had to pay the hotel because I had the opportunity to arrive to Milan (but not as I had planned and paid for). She pressured so much, and I had little time that found myself on the flight to Wien (she literally said to me: you now go to Wien!) And found out that the Milan Airport is Malpensa. Even further from home.

Not Verified | When I booked my Hong Kong to Manchester flight on Finnair I faced a ten-hour layover at Helsinki airport. Finnair offered a lounge access add-on so I purchased it. Nowhere did it say that the lounge access is limited to three hours. Eventually I found this information on a third-party website. I tried to confirm it on Finnair's website but could find nothing on the subject. I tried the chatbot but it could not answer my question. Finally I called the airline. The representative told me that there is indeed a three-hour time limit and that the fee is non-refundable. To be clear, my flight is not for another ten days. So, beware that Finnair does not properly disclose the terms of purchase or service for its Helsinki lounge access.

✅ Trip Verified | The crew super friendly and kind. Everything that is needed for sleeping or rest is provided. The entertainment system works great and the internet accessibility is affordable. The seat spacing is comfortable for a 186cm man. All in all, I needed a flight where I can sleep to rest to get the rest and sleep at theater right moment, which worked out fine. At the same time warmly welcome on board makes it exactly the flight experience.

✅ Trip Verified | This review is only for HEL-DOH sector. Flew Airbus 330 with the new business class seats. I really like the seat and the privacy you get. The mature crew was attentive and friendly. Although the food tasted good, the presentation is not. There’s a big difference between QR and AY, I really hope Finnair tries a little more to make the meals look better. As last time, one of the wines was missing/unloaded which is disappointing.

✅ Trip Verified | A number of European airlines have significantly reduced quality lately, and Finnair, alas, leads the list. Our Premium class, which we booked in advance on a long flight to Asia, was canceled without explanation and without an offer to upgrade to Business, we were transferred to Economy. Our numerous calls and letters did not help. We were told that they could not help. When boarding the flight, we saw that the Premium class seats were replaced with Business class, and the Business class was half empty, and seats were sold there at the check-in point with an additional payment of 600 euros per person! In general, we ended up in Economy. Finnair's modern Economy Class is stuffy; uncomfortable narrow seats and lack of legroom; food that you don’t even want to touch (they now call it light meal); free alcohol (only wine, very average quality) only with meals; the absence of flight attendants for most of the flight - exhausted passengers are left to their own devices; poor screaming kids - Finnair doesn't even provide any baby kits for them. We will try to avoid Finnair on long flights in the future, characterize it as extremely unreliable and do not recommend it to anyone. Ряд европейских авиакомпаний за последнее время заметно снизил качество, и Finnair, увы, лидирует в этом списке. Наш Premium класс, который мы забронировали заблаговременно на длительном рейсе в Азию, отменили без объяснения причин и без предложения повысить класс до Business перенесли нас в Economy. Наши многочисленные звонки и письма не помогли. Нам отвечали, что ничем помочь не могут. При посадке на рейс мы увидели, что сидения Premium класса были заменены на Business, и Business класс наполовину пустой, а места туда продавались в пункте регистрации с доплатой 600 евро с человека! В общем, мы оказались в Economy. Современный Economy класс авиакомпании Finnair - это душный салон; неудобные узкие сиденья и отсутствие места для ног; еда, к которой не хочется даже притрагиваться (они её теперь называют light meal); бесплатный алкоголь (лишь вино, очень среднего качества) только во время еды; отсутствие стюардесс на протяжении большей части полёта - измученные пассажиры предоставлены сами себе; бедные орущие дети - авиакомпания Finnair не предусматривает даже для них никаких детских наборов. Мы постараемся избегать в дальнейшем авиакомпанию Finnair на длинных рейсах, характеризуем её как крайне ненадёжную и не посоветуем её никому.