Finnair

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 632 reviews
6/10
4 star Skytrax Rating
Filter Reviews by :
Show
8/10

Finnair customer review

(United Kingdom)

LHR-HEL-BKK return. LHR-HEL was quick and easy plane half empty outbound and we had a BA plane on the return which was fine. HEL-BKK was excellent modern planes with good service. Only gripe was the lighting from Bangkok we flew out at night and they wouldn't dim the lights which was frustrating. Other airlines I've flown on the route with always make the cabin feel cosy. IFE was good not great but enough to keep you busy.
Cabin FlownEconomy Class
no
8/10

Finnair customer review

(Belgium)

BRU-HEL-Tokyo NRT. Check-in was pleasant and quick. Cabin attendants are friendly and professional. All of my 4 flights were smooth and legroom was good in the last row of their large aircraft. Helsinki airport is perfect for connecting flights it's small practical and you can't go wrong. It may look a little grey and unfashionable but one should appreciate the easy transfer.
Cabin FlownEconomy Class
no
8/10

Finnair customer review

(United States)

JFK-Beijing return with stopovers. Food was good for myself and my kids my wife did not like it. Service in general was good except for one incident going to China. As we were nearing Helsinki people in other windows seats opened their windows letting in the sun. We called the cabin crew to kindly request the other passengers to close the windows he refused saying that we have to open our windows for the landing anyway. Open window shades was announced 30 mins later. The only blight to an otherwise excellent round trip.
Cabin FlownEconomy Class
no
7/10

Finnair customer review

(Belgium)

BRU-HEL-TLL return. Flights on time except for the TLL-HEL leg which was delayed due to a medical problem. Embraer and Aerospatiale planes quite comfortable. Free drinks and snack offered which is always a bonus.
Cabin FlownEconomy Class
no
5/10

Finnair customer review

(France)

CDG to RVN via HEL. Flights on time crew pleasant and efficient but food was not good. All we got was a sandwich for a 3 hr flight. Instead I got the feeling tI was on a low cost airline I was expecting more.
Cabin FlownEconomy Class
Value For Money 12345
yes
2/10

Finnair customer review

(Australia)

Singapore to HEL and on to Copenhagen. IFE entertainment tired and barely working. Service was below par. Food was of a poor standard but flight was on time and ground staff friendly.
Cabin FlownEconomy Class
Value For Money 12345
no
8/10

Finnair customer review

(United States)

JFK-HEL-VNO-HEL-JFK. Aibus A330 and Embraer 190 aircraft. Overall a very good experience. All flights left and arrived on time. Economy class seats comfortable if slightly cramped. Plane interiors painted in very attractive shades of blue. Inflight entertainment screens available with very good flight map graphics. Frequent updates from the pilot kept us well informed. Flight attendants were helpful and not too obtrusive. Online check-in process and the boarding of planes was reasonably smooth though it was not clear during the boarding process which rows were actually supposed to be boarding at any given moment. Connection process in Helsinki was also not too bad.
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

Finnair customer review

(Austria)

VIE-HEL-TAL return. On-board service is definitely above average on the Vienna-Helsinki flight all the announcements and instructions were made in 4 languages and the catering was also suitable. On the other hand the price reflects it and you cannot feel comfortable when your flight is 1.5 hrs late and you miss your connecting flight. But I got a reasonable accommodation and arriving to Tallinn late morning instead of late night was no problem for me.
Cabin FlownEconomy Class
Value For Money 12345
yes
8/10

Finnair customer review

(Finland)

HEL-MUC return. Hadn't flown Finnair short haul for a while and was pleasantly surprised. Pushed back early on the outbound flight and only a short wait before takeoff despite morning rush hour at HEL. Standard chicken sandwich offered with rounds of coffee and soft drinks. Adequate for a short flight - the taste was quite good they've apparently responded to the critique. Seating in A319 Economy is sufficient for a short run. On the inbound leg a sandwich again very nice in taste. Had a few drinks I think 5€ is a reasonable price for them. E190 seating is ok the seats are a little hard though. A lovely older purser very service-minded and smiling. All in all a pleasant change from a few years back. No frills but gets the job done. An ok alternative intra-Europe depending on the fare.
Cabin FlownEconomy Class
Value For Money 12345
yes
7/10

Finnair customer review

(Australia)

BKK-HEL-DUS-HEL-HKG after connecting from/to SYD with Qantas. Long-haul new planes (A330/ A340) in excellent condition. In Europe A319 and E70 slightly older but no problem. Long-haul the entertainment system was okay providing an acceptable size for in-seat screens but with a somewhat limited selection. Headphones were inadequate. Service level without issues if a bit on the colder side. Meal sizes smallish but sufficient. It was disappointing to see that breakfast on the Helsinki-Hong Kong sector only contained a small bread roll which was not sufficient at the end of a 9 hr+ flight. We were told that additional snacks could be purchased. Legroom no problem for 180 cms not overly generous but I have experienced a lot worse. In Europe catering below-average especially in terms of size. IFE through overhead monitor but no drama on relatively short (2 hours) flights. Due to status I could make use of Finnair's lounge in Helsinki and the lounge is very well-presented. The detour via Helsinki is not as time-consuming as one might think so avoiding LHR or FRA to connect to other destinations Helsinki is a great transit airport. Overall good value for money and acceptable service but nothing spectacular.
Cabin FlownEconomy Class
Value For Money 12345
yes