Finnair

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 903 reviews
5/10
4 star Skytrax Rating
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3/10

Finnair customer review

(United Kingdom)

LHR/HEL/BKK- Business. Very average. Seating poor food poor plane old. Entertainment was dreadful. When I complained they gave me a tablet which had even less on it! Only good thing is very generous with drinks and one very helpful female attendant. Male ones just seemed like they didn't want to be there. I ended up on this as using up BA air miles. There is a reason it's a cheap business class fare and that is because in comparison to most business class cabins today this is not business class. Message is simple. If you can afford to fly business class don't spend your money on Finnair!
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Finnair customer review

(Australia)

I travelled from Singapore to Helsinki Helsinki to Copenhagen from Munich to Helsinki and from Helsinki to Tokyo. What I like is that everything they do is with measure no pressure relaxing staff and excellent pilots. Friendly and respectful staff.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Finnair customer review

(Australia)

Amsterdam to Singapore via Helsinki. Approached this flight with some trepidation after reading a lot of negative reviews on this product. Well it's definitely not Emirates but it also was not a bad experience for me. The connecting flight from Amsterdam was fine. A tiny curtained off Business section with economy seating with middle seats left vacant. A pleasant dinner good Champagne and on time. From Helsinki to Singapore was one of the old A340s (OH-LQA in this case). First impressions were favourable with the cabin being spacious and clean. We had pre flight drinks and a snack and left on time. Once seated I tried the seat out and it's more of a recliner but seemed ok. Menus drinks and dinner all happened smoothly and quickly. I thoroughly enjoyed my supper. It's a bit of a no frills offering but enjoyable and had nice wines also. IFE is poor. The screens are tiny and the offering is limited and old. Didn't really matter as I wanted to sleep as much as possible and despite the seat being at quite an angle I managed a few good hours. Breakfast was simple but tasty. So overall the experience was a good one - on time fed and slept well. If you want the deluxe business experience it's not this but as a lower priced business option that keeps me out of economy it does the job admirably.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Finnair customer review

(Ireland)

Very very disappointed with Finnair. I've flown them on the same route Helsinki to Bangkok in business class twice before and enjoyed the experience. Truly a 4 star airline. Sad to say that is no longer the case. The plane was an older Airbus A340-300. The seats are not 180 degrees so difficult to sleep. The entertainment system was very poor. A small screen and less than 20 movies on offer. The food and the wine were the worst part. Two reds both 2012 and hardly drinkable. The food is worst than AA DL and UA and that's saying something. Have they put an accountant in charge of food service? The staff however were very good.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Finnair customer review

(Germany)

I had to use Finnair twice within 2 weeks for lack of availability on Lufthansa / SAS flights which I normally use. For good reason. Trip was FRA-HEL- MP (15th and 23rd September) and return (19th and 25th September). Both times departure from FRA was delayed on the 23rd the departure gate was announced only a few minutes before boarding was supposed to start. The stopover time in HEL is only one hour and since my flight was not the only one that was late the connecting flight to TMP was also delayed. Both times. On the trip back on the 23rd I had no checked luggage - luckily. Seemed like the computers were down I had a mobile boarding pass but everyone had to be checked manually from a printed list free seating on the first leg of the flight - no announcement from the crew as to what was going on the guy sitting next to me asked about his connecting flight (we were about 30 minutes delayed) and was simply told he has to pick up and re-check his luggage in Helsinki then miss the flight or catch the flight and then try to find his luggage later on - lots of other people had similar issues but all that was said via the speaker system was that everyone has to pick up and re-check their luggage in Helsinki nothing else. Absolutely no customer service connecting flights wouldn't wait if you wanted to catch the flight you would have to leave your luggage. The same then happened in Helsinki as well nobody showed up at the gate to start the boarding process until about 40 minutes past the scheduled departure time. The lady had a printout and checked every name manually from that list. At least the assigned seats from prior online-check-in were still valid this time. On the first trip I had luggage checked and both in TMP as well as in FRA it took forever to get it from the belt. In Tampere the distance from the plane to the belt is maybe 30 meters. You'd think it would be manageable to unload the luggage in less time than 30 minutes (plane on that route is an ATR propeller-plane very small). In Frankfurt I understand that it takes longer but I have had plenty of Lufthansa flights with apron- positions and even on those the luggage was on the belt after about 20 minutes. Finnair needed about 45 minutes for that. Another thing is that the desk service in Frankfurt is really terrible. The staff that handles the baggage drop is the same that handles the boarding - very unfriendly and sometimes even ignoring questions. Last but not least - the food is horrid. Some dry sandwich or bun with veggies on them. Either a hot drink or a cold drink. Now I read they want to get rid of free snacks on the European routes altogether. Anyway I will not fly Finnair again not voluntarily anyhow. Lucky that I book my own business trips and that Lufthansa / SAS has excellent service on the route to Tampere.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Finnair customer review

(United Kingdom)

Flight LHR-HEL-HKG and return. The flight to Helsinki was fine but the onwards flight to Hong Kong was a nightmare. The flight attendants looked like SS guards and acted similarly. Although there was some turbulence passengers were restrained from going to the toilets making for a great deal of discomfort. On arriving in Hong Kong things got worse. Those of us who arrived from London had no luggage and the lost luggage clerk told us "that is not the second time this has happened this week". Further enquiry confirmed it to be the third time. While the luggage did turn up a couple of days later this was a huge inconvenience and Finnair did not even bother answering our complaint. The return trip was staffed by similarly surly flight attendants so it too was less than an enjoyable experience. 1/10 based on the fact we arrived safely. The attitude of staff and their total lack of courtesy over the luggage merits the low score.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Finnair customer review

(Slovenia)

LJU-HEL-LJU. Perfect flights both ways. One of the best experience in intra-European flights. A320 cabin light and fresh like new. Flight attendants professional and extremely friendly. Announcements from the cockpit before flight and before landing. Catering improved form my last flight with Finnair. Marimekko design adds some charm. Nice touch.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Finnair customer review

(Australia)

BKK-HEL-AMS in business class and very satisfied with value for money. Long haul from BKK to HEL was on one of the old Air France A340s which we understand will be retired from the AY fleet soon. The disappointment of not having the new flat-bed product was outweighed by all the other positives of this day time flight. The queue for economy class check-in at BKK was huge whereas there was no-one waiting at all at the business class check-in and we were quickly and efficiently dealt with by a friendly agent. The CIP lounge used by AY in Bangkok was more than adequate for a short wait with plenty of hot and cold breakfast options decent wi-fi clean toilets and comfortable lounge areas with decent chairs. Priority boarding worked well with a separate airbridge for business class and we were greeted warmly as we boarded and promptly handed a glass of champagne that was topped up twice before we taxied to the runway departing exactly on time. We were really pleased with the food at meal times and the snacks in-between meals the wines and the excellent cloudberry liquer - a must try! The FAs were present in the cabin throughout the entire flight and could not have been more pleasant or helpful. Although the business class seats on this plane were old and recline to a flat but sloping bed they were comfortable and spacious and for a day time flight were just fine. The IFE was also old and the screen was quite small but we easily managed to find some movies we hadn't seen before to pass the time. Our transit time at HEL was only 45 minutes though we needn't have worried as HEL is such an easy airport to navigate - we were at our boarding gate for the flight to AMS in plenty of time. This short flight to AMS was also excellent. Priority boarding again worked well the FAs again provided a great service the meal and wines were again good we arrived in AMS on time and our bags were amongst the first on the belt. The business class seats on intra-Europe flights are the same as economy with the middle seat kept free however we were seated in row 1 and had plenty of legroom and space. We have travelled from Asia to Europe in business class on numerous occasions over the past years with a variety of well-regarded airlines including QF BA EK and TG however our flights on AY were significantly cheaper than what these other airlines offer and we would fly business class with AY again without hesitation.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Finnair customer review

(Finland)

HEL-YYZ return. Very nice flights both way. No delays. Cabin clean and nice. Food very tasty. Entertainment system improved and lot of films TV programmes and music to choose. Finnair flight attendants are mostly very professional and friendly. From Toronto to Helsinki cabin crew were so wonderful a good atmosphere in the cabin. You didn't feel that they were being nice just because it was their job.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Finnair customer review

(Singapore)

We flew Economy from SIN-HEL-LJU and then from DBV-HEL-SIN. The plane was an old but refurbished A340-300 and the IFE was updated. In terms of leg room and seat width it is as good as you can get in economy for long haul flights (I typically use SIA/Emirates/Qatar). Quality of the food served was average. Service was good and attentive. Transit in Helsinki airport was very smooth - we had two airport layovers. In all considering that we paid a very reasonable price we were very satisfied with Finnair and would recommend them. In fact because of my positive experience with them I have also decided to fly to Finnair SIN-MXP in October 2014. Again the prices are very reasonable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes