Finnair

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 632 reviews
6/10
4 star Skytrax Rating
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9/10

Finnair customer review

(Australia)

BKK-HEL return. Flights punctual. New business class product outstanding - full flatbed seat with a lot space around it plus aisle access for all even window seats without a herringbone layout. Crew very pleasant and attentive. My only reservations were the seat cushions which I found too firm and the AVOD selection which was rather restrictive - not as good as economy on the best carriers. On the return leg I did not have time for the buffet dinner in the lounge but it did not appear to be very extensive. On the basis of other reports I had expect only a light meal on the plane but in fact a full dinner was served.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Finnair customer review

(Australia)

Service good but legroom poor. Not enough food served on long hauls. Recently flew three long hauls and landed very hungry on each of them. Poor entertainment choices
Cabin FlownEconomy Class
no
9/10

Finnair customer review

(Taiwan)

HKG-HEL Economy class with comfortable seat and good leg space friendly FA's. With an hour delayed but still arrived in HEL on time for transfer. A bottle of water was provided when boarding. A very good inflight entertainment system with lots movies and music. Return flight from HEL only provided cold breakfast with no choice was a disappointment. Overall it was a good fly experience and would like to fly Finnair again.
Cabin FlownEconomy Class
no
6/10

Finnair customer review

(United Kingdom)

LHR-SIN via HEL. A journey of 2 halves. Arrived early and used Cathay First lounge as Gold BA. First leg to HEL was on 320 with good meal and service transfer on arrival easy and lounge impressive although you have to ask for alcoholic drinks. Also offered free use of the Spa which was good. Boarding the SIN leg was painless and service onboard old style but First Class. A340 had the lie flat beds which are okay but they really need their new product on this route. The return was chaotic late boarding and poor service. The IFE had to be reset which meant passengers in Business Class could not recline their seat for 30 mins. HEL to LHR delayed 1 hour but service was good. Will fly again but they need a consistent product.
Cabin FlownBusiness Class
no
9/10

Finnair customer review

(Finland)

HEL-JFK-HEL. Modern Airbus 330. Excellent service both onboard and in the airport. Food was above average. Entertainment system was working properly lot's of smiles from the flight crew during service making me feel comfortable.
Cabin FlownEconomy Class
no
7/10

Finnair customer review

(Poland)

BUD-HEL-BKK return (BUD codeshare on Malev). Easy change at Helsinki airport. On the long-haul Airbus with 2x4x2 seating. Entertainment system with a large selection of films and games. The downside is that all alcohol and snacks served after meals are subject to extra charge.
Cabin FlownEconomy Class
no
5/10

Finnair customer review

(Australia)

In a word - avoid. All legs delayed. Cabin cleanliness was poor. Food was of Economy Class standard although the wine list was actually very good. Staff were friendly but overall experience let down by uncomfortable angle lie flat seats and an archaic entertainment system. Not One World standard in my view.
Cabin FlownBusiness Class
no
6/10

Finnair customer review

(Australia)

HKG-HEL-HKG on the A340. Food and service were adequate and the seats comfortable by day. But they are not flat beds and only reach an angle of about 15 degrees making them very uncomfortable for sleeping.
Cabin FlownBusiness Class
no
8/10

Finnair customer review

(Italy)

Milan-Helsinki-Changi return. Service very good everything on time and efficient. Meals adequate. Cabin crew polite and attentive. Value for money.
Cabin FlownEconomy Class
no
1/10

Finnair customer review

(Belgium)

Helsinki-Toronto with a rather old single aisle 757 which are designed for holiday destinations. Because they are designed for that the seating arrangement is totally inadequate for real transatlantic long haul flights especially during the night. During the 8 hr trip my legs hurt and my back ached.
Cabin FlownEconomy Class
no