Finnair

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 631 reviews
6/10
4 star Skytrax Rating
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1/10

Finnair customer review

(Canada)

YYZ-HEL-WAW. The 757 they fly to Toronto should have been sent to the junk yard a long time ago. It is incredible they are using these aircraft on transatlantic routes. Very little leg room. Very small overhead bins. The flight HEL-WAW-HEL a completely different story. New aircraft. Started to board early to allow everybody lots of time to settle down. I liked that a lot. Good service. YYZ-HEL service was good too but this aircraft just spoiled it all. Return flight HEL-YYZ was oversold and I ended up going on LH the next day. The ground staff handled it all very well. I cannot recommend Finnair on the Toronto route because of the aircraft they are using.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Finnair customer review

(United Kingdom)

3 hour flight from Helsinki to Manchester in business. The reason we pay extra for business is that we need room to work I couldn't even turn over a page of a newspaper without putting it in front of the guy next to me. This is not business class and to describe it as such is simply misleading. Back to Lufthansa.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
9/10

Finnair customer review

(Sweden)

STO-HKG return BKK-HKG via Helsinki both ways in Business. Short leg flights were fine with good service. The food on the leg to HKG was not so good even though I normally like Finnair food in BC. Much better on the flight out of BKK. Nevertheless the best thing were FA's on BKK-HEL leg who made this night flight very pleasant.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Finnair customer review

(Hong Kong)

Last leg of an eurotrip HEL-HKG in economy of an ageing A340-300. Too many economy seats cramped into the cabin - I'm not a large person by any standard but when seat in front reclined it was all over my knees. A tiny size entertainment screen limited video-on-demand 2 out of 10 programmes worked. Last time I've seen anything like this was in early 1990s. Will avoid Finnair until they have modernised their fleet!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money N/A
no
8/10

Finnair customer review

(Finland)

Helsinki-Delhi return on A330-300. Almost new plane nice service and clean cabin. Improvements are needed on the catering side for long-haul flights.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Finnair customer review

(United States)

Five of us travelled none of us got vegetarian food going to or back from Helsinki and Vilnius. We called American Airlines twice they confirmed that request for Vegetarian food was placed but when we asked for it onboard they said that they didn't have it in their system. Coming back two of us were directed to Los Angeles instead of Chicago spent 1 hr fixing that problem then they separated us to 2 different planes. We found out that instead of 1 stop in Helsinki we will have to stop in New York and there will be 6 hrs wait. So instead of regular 12 hrs trip we had 18 hrs trip and almost no food. We were all seated separately and they could not change seating even for me and my husband to sit together although there were few empty seats. My husbands seat control unit for TV light and etc. wasn't working.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Finnair customer review

(United Kingdom)

I was expecting big things from Finnair after looking at the web site and watching a video presentation at Manchester Airport. The reality was nothing like the presentation. I landed in Shangai and have never been so exhausted. The seating is the worst I have flown for a business class flight and the thought of flying home with Finnair fills me with dread.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Finnair customer review

(India)

Delhi-Helsinki-Madrid. Decent seats and good IFE. But food is appallingly Nordic - really poor catering cold and meagre food. The cabin crew were efficient but not very friendly. Helsinki airport is excellent for layovers.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Finnair customer review

(Australia)

Singapore to Helsinki on a lie flat seat less room and a bit hard to get to sleep on as you keep sliding down towards the end compared to Qantas A380. Nice pillow and duvet though. Food reasonable and a nice touch being able to access the menu online before the flight and make your selection. Flight attendants very friendly and would give other airlines a run for their money. Helsinki-London are all economy seats however business class have the middle seat of 3 blocked out giving you a bit of extra room. Nice lounge in Helsinki. Return flight delayed out of Heathrow due to fog and with only 40 minutes between the arrival from London and next leg to Singapore. This was a bit of a worry but in the end it was not a problem as the Singapore leg waited for passengers from London to arrive. Didn't use the AVOD. Finnair gives value for money and when full flat seats in Business class are implemented it will be better.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Finnair customer review

(Australia)

BKK-HEL return. Flights punctual. New business class product outstanding - full flatbed seat with a lot space around it plus aisle access for all even window seats without a herringbone layout. Crew very pleasant and attentive. My only reservations were the seat cushions which I found too firm and the AVOD selection which was rather restrictive - not as good as economy on the best carriers. On the return leg I did not have time for the buffet dinner in the lounge but it did not appear to be very extensive. On the basis of other reports I had expect only a light meal on the plane but in fact a full dinner was served.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes