Fiji Airways

SYD-NAN-LAX return. First part of the flight was average Boeing 747 desperately needs renovation inside fittings broken sink in toilet smashed electrical and IFE problems stained curtains and upholstery seatbelt and smoking signs burnt out. Seat was quite comfortable and padded there was a flickering light above my seat cabin crew said that they couldn't turn it off. Instead they distributed eye masks but the FA refused to give me one as he thought that the light wasn't disturbing me. Even though I demanded one he refused. The food served was very poor. NAN-LAX flight at 2230 was delayed for 4 hours due to a mechanical fault and we were not allowed off the plane. LAX-NAN the already poor IFE failed to work I called the flight attendant who was rude and she said "yeah it clearly doesn't work does it?" then stormed off. She never returned to apologise for the issue that was only with 2 rows of seats. NAN-SYD the same aircraft with faulty IFE and even poorer food. A child in front was disturbing me so I asked to the flight attendant to ask them to stop. She walked off and never did a thing about it. Absolutely disgraceful product and service it is definitely not the World's Friendliest Airline and how it can be rated 3 stars is beyond me.

LAX-NAN-AKL. LAX check in friendly and helpful. Agent changed our seats on NAN-AKL leg as requested. Gave us a coupon for admission to the departure lounge at LAX which was well stocked with snacks and drinks . We flew business class and had seats in the first row of the B747-400. With the seat fully reclined there was still two feet of space in front of us. The business class section was very small for this airplane. Cabin service was friendly food pretty good. Entertainment system adequate. Newspapers available. Transferring from the 747 to NAN-AKL B767-300 involved walking a few hundred feet into the terminal building where our names were checked off on a roster then carry on bags put through the x-ray and hand searched thoroughly. This seemed a bit extreme as bottles of water given to us on the previous flight were taken away from us. This caused quite a bottleneck behind us as most passengers aboard were in transit. Any duty free liquor purchased in LAX and carried was taken by authorities in Nadi. General departure lounge is surrounded by huge duty free shops and business class passengers have separate departure lounge downstairs (no elevator) where breakfast items were furnished. NAN-AKL flight was uneventful.

Worst airline ever. Food terrible service only friendly on the surface. Onboard entertainment worst ever. not even a local newspaper. Nearly could not leave from Nadi to HKG because they told us that we need onward tickets from HKG which is rubbish when you are on transfer to Macao or the mainland. They forced us to buy an expensive ticket to Frankfurt (German passport holder/2000 Euros per ticket one way on a Cathay Pacific flight) and told me I could cancel it at their counter in Hong Kong. The staff refused talking to me and others and just said we would have to buy another ticket (with time running out and only 2 flights per week that are mostly sold out for several weeks). Some couples were left behind since they did not have the necessary funds available to do so. On Spanish couple started crying - can understand. At HKG it became clear that they do not have a ticket counter in all of HKG. They sent me to Cathay Pacific (partner airline) which explained that they are not responsible which made sense since Air Pacific received the money. Contacted the handling agent in HKG (only available Air Pacific contact in Hong Kong) and told me has to send copy of ticket to Fiji and it will take 3 months to refund me.

Nadi to Los Angeles as part of a round-the-world package with Air New Zealand. Paid for Premium Economy but automatically downgraded by Air Pacific to economy. Seats uncomfortable food dreadful entertainment system sub-standard. Worst of all Air Pacific would not honour the higher baggage allowance of Premium Economy so whole trip had to be planned around this leg. Told to confirm booking 24 hours in advance a practice I thought had stopped many years ago. When I asked about an upgrade I was told a 100 FJD rebooking fee was required plus the cost of the upgrade. As flight was an hour late leaving we were confined to a small hot area with no toilets and seating for about one third of passengers for over 2 hours.

LAX-NAN-BNE. I booked the ticket for a very good price at last minute and was not sure what to expect. Check in at LAX the toughest part - I am a professional musician and fly regularly with my instrument I was informed at the check-in desk that I would have to pay $50 USD for extra equipment and gate check the instrument as the flight was full and it wouldn't fit in the overheads on a 747-400. Check in clerk got the manager who advised me they would tag the instrument and if the flight crew deemed it too large than I would have to gate check it. This was great as I never have a problem with any flight crew and I know it fits in any over head locker it's smaller than most peoples carry on bags and very precious to me. LAX-NAN was fully booked and the overhead lockers were packed I did what I do every flight and presented myself at boarding at the front of the line secured my space in the overheads and took my seat we managed to fit everyone's carryon's from the row behind me my row and the row in front in the over head bin. The food was OK entertainment system was awful but I never use them. I did manage to catch a movie when I awoke 3 hours outside of Nadi they seemed to have got the system working by then. Seats were comfortable cabin crew friendly more so than Qantas. Nadi was unorganised with 3 departing transfer flights leaving at the same time roughly with one transfer desk with two staff for everyone. I think the entire 747 was transferring. There was also another security check point after the transfer desk which I thought was strange. NAN-BNE was great on time and no problems on a 737 had an entire row to myself on a 4 hr flight! I didn't bother with the entertainment again as I stretched out and slept the duration of the flight. Got all my luggage with no problems walked straight out onto the street and into the car. Cheap good Service excellent flight crew good friendly cabin crew on time and spacious. Against - charges for equipment despite it being my carry on. Food only OK Entertainment system poor. Management staff at LAX not the best and not that friendly. Will fly with them again if they are the cheapest.

Sydney to Nadi. Would say crew were friendly but need to smile a bit more as their slogan says "the worlds friendliest airline". I had flown Air Pacific several times mostly in economy class but have found some serious cost-cutting. The lunch served was shocking 1 packet of cheap crisp 1 packet of local savoury bhuja mix and a chicken roll on sweet bread which was disgusting. They still charge a high fare price but customer care is very poor.

Business Class SYD-NAN. Seats are very old although we found them quite comfortable for a short trip to Nadi. Service was excellent and food fantastic. Old IFE and very small screens. Great value for money and would fly them again.

Air Pacific economy SYD-NAN-HNL and LAX-NAN-SYD. SYD-NAN on 747 was reasonable. Hot lunch served with beverages. Seats reasonably comfortable. FAs quite pleasant. FAs asked passengers to return seats to upright position during mealtimes which I appreciated. NAN-HNL on 737 a small plane for an 8-hour flight. FAs wonderful with humour and a smile. Food was okay hot breakfast before arrival in HNL. LAX-NAN on 747. Check-in LAX was quick counters opened nearly 4 hours before flight time. Service superb meals a bit disappointing for an overnight flight. Transfer in NAN was chaotic and departure lounge at NAN is way too small. One set of toilets for 4 flights in departure lounge. NAN-SYD standard of service dropped markedly. Crew couldn't wait to get to SYD. Overall we found our Air Pacific experience on 4 flights to be positive.

AKL-NAN-AKL Economy class. World's friendliest airline? We didn't get one smile the whole trip! The one and only smile we actually got was from the Air New Zealand check in clerk in Auckland. B767 terribly old seat was lumpy and had a dip in it so was very hard to get comfortable. Food very poor and not enough. Crew unfriendly and seemed uninterested the whole flight. On the way up there were passengers standing in the cabin talking to each other across the seats drinking as if they were in a pub. Cabin crew did nothing about it. Way back was a surprisingly spacious B737-700. Same as flight up - food disappointing crew unfriendly. Although I am not a fan of Air NZ at all I will certainly pay the extra to fly them next time.

Melbourne to Nadi return My wife and I bought Qantas Business class flights and were given Air Pacific to fly on - had I known I would not have flown The seats were large and fairly comfortable but not up to Business Class standards nothing on the flight was up to standard and I have written a formal letter of Complaint to Qantas as their codeshare partner is well below the business class that I expected. I would only recommend this airline if Air Pacific changed their class to Premium Economy as Business Class is way off the mark in their case.