Fiji Airways

Flew Sydney and Nadi and back in September. All flights on time and staff friendly. The flights had a holiday feel with the island themed music when you first board. The dreaded lunchbox service was a bit of a shame - there wasn't much food and what was there wasn't very appetizing. The 747 service is by an old Singapore Airlines plane (still some logos in the toilets) with the old first-generation seatback from the late 90s. The movies aren't on demand so you can safely watch one but the second will probably be cut half-way through when they switch the system off some time before landing.

Flew from Melbourne to Nadi on March 2012. Flight got delayed (as always). No explanation given. Our return flight was delayed due to weather and communication. Having paid premium airfare food served was pathetic. A chicken burger with a cold slice of chicken on a tiny bun. Air Pacific needs to revamp it's catering and customer service to win good ranking as other airlines like Emirates Singapore etc. I will definitely choose another airline next time.

They changed flight times by 8 hrs without giving notice. This caused missed connections with other airlines and left us stranded without hotel reservations. Airline staff could not care less were rude and surly. This is a budget airline with no customer service cancellations and changed flight times and is not worth flying.

Travelled Air Pacific for the first time in August 2012 with my wife to Los Angeles with a stop in Fiji to celebrate our wedding anniversary. Flight was delayed over 1 hour before takeoff with no communication on the reason for the delay or how long until take off. We were kept seated on the aircraft without air conditioning on a very hot day during this period. In any case I accept these things happen and is not the reason for my dissatisfied flight. On arrival to Los Angeles for our three week vacation my luggage was missing and no assistance provided to find it besides asked to complete a form. It was only one week later when they called and advised another patron had mistaken taken it.

My first experience flying with Air Pacific I found the meals to be very unsatisfactory. Sydney to Nadi at 6.30am I survived only on an apple bag small yoghurt and juice. Couldn't stomach fruit cake at that time of day. On return from Nadi to Sydney midday meal was worse. Some sort of terrible chicken sausage thing on a dinner roll (that my two children found inedible) biscuits and juice. Almost a five hour flight and I had to ask for additional biscuits as my kids were starving which the air hostess wasn't impressed about. Had to stay on the tarmac in Sydney and wait for quarantine to board our plane to check on a sick child. Overall not very impressed.

SYD-NADI on 737 and return on 747. No complaints with the actual flight itself and the staff were polite and as good as other airlines. However the catering on board at the moment is insufficient and not appropriate for a full service air fare. On the way over on the early morning flight we were served the dreaded 'breakfast pack' along with tea/coffee/water. The box contained apple pieces tiny orange juice tiny yoghurt and a small piece of fruit cake. Even know it is a relatively short flight this is not good enough when leaving at 0630. Unfortunately the return flight was worse and after a 60min delay after boarding we again received the 'box' which contained orange juice yoghurt a small tub of fruit salad and a cup cake the size of a 20c coin. This was all that was served in 5.5 hours of flights with no further offers of drinks or snacks. People had to grab the hostesses as they walked past (the call buttons did not work) and ask them for food and drinks as they were hungry. Not good enough in my view and would not fly with them again if could help it. If you do fly with them fill your bag with food.

On round the world trip I was connected with Air Pacific flights from Christchurch to Nadi and again from Nadi to Sydney. I was really happy with the flight staff but I was so disappointed with the in flight meal. Served in a small box with very small portions. If I did not take my own I would have been very hungry on arrival. That was a major let down. I would understand if it was a charter flight but a full fare I expected more.

Travelled SYD to LAX stopping in Nadi. Very impressed staff were helpful the entertainment systems were great and each seat had quite a lot of legroom and reclined quite far back. Excellent for the price paid caught a sale for only $634 return!

My first flight from LAX was cancelled. Did leave the next day. However I missed my next flight from Nadi to Savusavu. Had to overnight in terrible hotel and bad food. Return trip flight cancelled from Savusavu to Nadi. Had to overnight 2 nights in another bad hotel with even worse food. I spent 4 extra days in travel on one trip. Air Pacific does not care about customer service because they are the only airline that goes direct from LAX to Fiji. I spent $6000 on air fares and stayed at the same hotels as coach customers. Meal vouchers were also at the same restaurants.

I have been travelling to Fiji for many years on Air Pacific and yes the service has changed considerably particularly in the last two years. I have left some negative feedback in the past. However we must accept changes. Is it absolutely necessary that people travelling from the east coast of Australia be offered more than a snack and something to drink. In economy now on an early afternoon flight you get a cup of tea and a biscuit. Yes there are some things that we would probably like to have changed. No mechanical problems more flights for greater flexibility. Would I recommend Air Pacific? Yes. For a very small airline (five planes flying internationally) they don't do a bad job.