Fiji Airways

Not Verified | We were supposed to Fiji Air for our trip to Australia last year but it was cancelled due to Covid. We have been waiting for a refund for 9+ months now and are told we are in the queue for a refund. Lately customer service has just been ignoring our requests for an update.

✅ Trip Verified | Asked for a ticket refund in October, received an answer on Nov 4th saying that my refund was in the queue. Today it's Dec 18th and still no refund. I sent 3 email follow-ups and I never received a reply. I tried to file a customer support request from their website. I added the email screenshot and clicked Submit, I was taken to a screen that says I've been blocked. Is there even a refund queue? Will I ever receive any refund?

Not Verified | Due to covid my flight was cancelled - well they kept putting me on a flight for a month in the future - like I can change work plans to travel any time and all the while covid is happening. I had to call to cancel - they offered credit. No, I want a refund. They had to get approval to refund and against all odds, the lady called back to say a refund had been initiated. This is May 2020. 30 days later with no refund, I call and they say it is taking 60 days to refund (beyond me as Alaska Air refunded in 48 hours). In 60 days I call, said refunds taking 90 days as they have so many refunds. It can't be the mechanics of the refund because how hard is that? They must be broke? Today after over 100 days of waiting, I called. The lady says it is taking 90 days. I said it is well past 90 days. She says, I will work to get your refund within a week! I called my credit card company and expect resolution only because of my credit card company. Totally soured my hope to get to Fiji one day. I wonder if they will make it through covid? I won't ever be flying with them if I can help it.

✅ Trip Verified | We booked flights to Vanuatu in February 2020 and scheduled to leave in May, but COVID came and the flight was canceled. We followed ALL of the proper instructions, canceled our flights and were promised a refund. Fiji Airways has not reached out since that cancelation (I've had to initiate all inquiries, which may suggest they are hoping that customers forget about the money lost/awaiting refund. It is now 5+ months since the cancelation and we have yet to receive our promised refund. If it can be avoided, I will definitely choose not to fly with Fiji Airways if this is how it chooses to treat its customers.

✅ Trip Verified | Nadi to Auckland booked for 31 March. 2 of my flights got cancelled because of the corona virus situation. I explained to Fiji Airways that I cannot fly into and out Fiji anymore because borders are closed and in the future I cannot support the trip anymore but they don't want to refund tickets. They just gave me the amount in credits (the route I booked with them).

✅ Trip Verified | Sydney to Labasa via Nadi. I had connecting Flight to Labasa from Sydney, which meant I had to check out x2 and check in x3. Fiji Airways informed me that my luggage will be transferred and I can pick them up in Labasa when I landed. I had 23kg check-in and 7 kg carry-on. However, this did not happen as I was told that I had to check my luggage out each time and check them in making it impossible to buy some water or even go to the toilet at the airports considering I had to check in at 4:15 am. I was due to return on the 31st of March but due to COVID we had to change to earlier date flight which was then 22nd March. The airline demanded that we pay quite a bit extra to have the flight secured. Lucky for me that my husband checked my flight back time on line and saw that it was cancelled. We did not receive any email or phone call from Fiji Airways for cancelling our flight. When my husband rang customer service at Fiji Airlines he was told that my flight had been rebooked for same day but at 1030 am from Nadi to Sydney. How stupid can anyone be when my flight was from Labasa lending at Nadi at 1:30 pm and I had to catch a flight to Sydney at 1030 am with the same airline company. When my husband pointed that out then my flight was changed to Virgin at 1800hrs. Not only Fiji Airways caused all this problem and hassle but also booked me on a cheaper Virgin flight back to Sydney with horrible, salty and tasteless food with no bread and dessert (at least I could have eaten that) but also kept the difference of the price. I am ashamed to say that I was once proud of this airline where I am originally from.

Not Verified | Myself and my partner booked return tickets about 9 months ago. They rescheduled the flights about 4 months ago giving us stopover in Fiji and making our connecting flight the day before, they also did it on our return flight just a few days ago. Not only did they only allow us a 25 minute connecting time between flights on our return. They then gave us a departing flight for the week after and didn't change the connecting flight. So we were again expected to time travel a week back. They have now cancelled our departing flight out of Tokyo Narita and we had to purchase last minute tickets on Qantas. When we arrived at the airport we noticed our Qantas flight was a joint flight with Fiji airways and the plane wasn't even half full. They are the most horrible company to deal with.

✅ Trip Verified | Melbourne to Nadi. Please look at all your paperwork and the fine print, I have had to postpone my wedding due to this COVID-19, the change is by 2 months from May 2020 to July 2020 Fiji Airways are now telling us to change the flight it will be an extra charge per person over $100. When I asked the operator to speak with a supervisor she kept telling me they not available I advised her I was able to hold as I needed to confirm the cost and if there's anything they could do to help us given our situation and help our guests. Instead, they hung up on me. I would not recommend this company based on their customer service

✅ Trip Verified | Los Angeles to Nadi. Never book with Fiji Airways. Their gate agent in Los Angelas denied me boarding and stranded me at LAX (en route from Toronto to Auckland) and did not cancel my flight so that I could rebook using the remaining flight credit. The reason I was denied boarding was that I was unable to prove that I had onward travel from New Zealand booked before the boarding closed. She left my status as a 'no-show' despite the fact that I was at the gate. This caused me to have to book a new flight at full price for the next date. I have been dealing with Fiji Airways call centre staff for over a month trying to get a refund on only the unused portion of my ticket (Los Angeles to Auckland) and they have consistently promised to update me via email or phone call and have never followed up once. They have told me to email addresses which don't even exist anymore as my emails bounced to both of those addresses. Trying to get anywhere with Fiji Airways has been a nightmare and I would recommend avoiding this airline at all costs.

✅ Trip Verified | Nadi to Melbourne. Fiji Airways is really poor, would not recommend. We selected our seat online and upon checkin we were asked to go to the bassinet seats as we have a 1 year old. They advised us no one else would be sitting in the seat next to us. Well they decided to sit someone (who could clearly not fit in one seat) so took up more than their fare share of my seat. The flight attendants were useless and couldn’t find a solution. Food below average. Services: TV and headset very aged.