Fiji Airways

✅ Trip Verified | New aircraft, with narrow aisles. The seats are too tight, during mealtime, I could barely move my arms to eat food. My luggage was damaged, I complained at the airport straight away, they took photos, filled out the forms, etc. and after 1 month, the case is not solved yet. . They started serving the special requests, then took more than 2 hours to serve everyone. We had to hold our rubbish for over 2 hours until it was collected. We boarded at midnight, and the lights were turned off only over 3:30 am. People were so tired, that most of us slept before the food was served and before the lights were turned off. The crew seemed friendly, but it looks like they don’t have enough staff. It was my first experience with Fiji Airways, and it will be the last one. They have the worst customer service I’ve ever seen.

✅ Trip Verified | I boarded Qantas from Melbourne to Sydney and then Fiji Airways from Sydney to Nadi. My luggage did not arrive with me. I was promised the luggage will arrive the next morning but it only arrived at 12 midnight. Until today 20 July 2023, they have yet to email my baggage delay report. I am not able to claim my insurance for this. They do not reply to my multiple emails sent. What's worse is that my luggage is badly scratched.

Not Verified | Fiji Airways was ok. Service is not great and they run out of the meal options early in the servicing. They also seemed to dawdle them have to always rush at the end of the flight to feed everyone. Planes are a bit old so I guess if you’re paying full price it’s worth going elsewhere on this route.

Not Verified | On 10th May I had to fly home because I had broken my ankle quite badly in Fiji. Fiji Air were very accommodating . From when we entered the Airport Building in Nadi to when we landed in Sydney they were faultless. Both ground staff and cabin staff went above and beyond to help my husband and I. Nothing was too much effort. This is the 4th time we have flown with them and never had any problems whatsoever and this last experience was exceptional. Thank you Fiji Air.

Not Verified | Firstly I would like to give thanks to all the crew members for this flight. They were all amazing. Flight attendant Miss Lavinia took care us me my mum and my daughter for all our needs from food to refreshments. And overall excellent customer service. She gets 5 star from all of us. And the pilot 5 star for him. Mr. Singh smooth landing. We got him when we left LA and on our way back he was our pilot. The credit also goes to co- pilots too. Thank you for your service. Loved it. Secondly, I have traveled on Emirates Airline, United Airlines , American Airline, Alaskan airlines, but I have never seen a service like this before. The Fiji Airways aircraft was super super clean. The seats were super comfortable even for economy area super spaces to stretch you legs even for a tall person as tall as 6'4",. Food were great. Restrooms were clean. Clean is what I am talking about. Most air lines I have travel by the end of the flight the restroom is totally upside down super messy floors trash can filled sink water flooded. But not with Fiji Airways. Everything was well taken care of. Thank you Fiji Airways Flight FJ 5053 on March 29th, 2023 to all the crew.

✅ Trip Verified | The flight wasn't bad, but the airline lost my luggage and is unable to determine where my luggage is. The luggage search runs through an external company (Swissport) who also have no contact person. So nobody can say where my luggage is. The airline does not have a counter at New Zealand airports. The only way is to use an online form to indicate that you have lost your luggage. What's the point if I get from A to B, but my luggage just disappears like that and above all I'm helpless because I can't make contact.

✅ Trip Verified | This airline is really making us proud. I had the opportunity to fly with Fiji Airways in August to Kiribati and back and then this month to LAX and back and I could not be prouder of how this airline is coming out of the pandemic. I had wonderful sets of crew who had great personalities, interacted with passengers, and remembered frequent flyers. Unlike crew in the US who hide in the galley to gossip among themselves after service, the Fiji crew are on their feet, preparing carts for the next service, interacting with passengers in the galley, and making rounds with water. They had a mini snack bar set up in each section of the cabin, offered hot towels before breakfast and their meal quality is top notch. I mean who can complain about pancakes for breakfast! The airline is punching above its weight and it deserves to be recognised for it.

✅ Trip Verified | SFO to Nadi in August, the flight was cancelled due to mechanical issues - not a problem. The problem was the airline has just notified me that the refund will take 6-8 months. That is unacceptable.

✅ Trip Verified | I had a very stressful and awful check-in experience with Fiji airways on 6th August in Singapore. My partner and I were there almost 3hrs before our flight to check-in. The staff at counter couldn’t find our booking. Fiji airways claimed that we did not pay the fee for change of flight and called us multiple times but no one answered. That was a lie and clearly trying to shift the blame onto us, we have screenshot to prove that we were supposed to be refunded 50cents for this change of flight. The reservation staff in Fiji wanted us to pay the penalty so we could get a spot on the flight, which to me is ridiculous. I bought my ticket on 18 June 2022, they have a policy that allows people to change flight without a fee, i would however have to top up a date difference. There was no difference and it was in fact, 50 cents cheaper than my original flight like I mentioned. There were back and forth calls between the on-site manager at the airport and the reservations manager in Fiji but the whole thing went on for 2hrs and no one called us. The manager said someone from Fiji will call us but no one did. About 15mins later, I decided not to continue waiting and asked the on-site manager to call Fiji side for me. I finally had the chance to speak to the person in Fiji. She insisted to that we were supposed to pay a penalty for change of flight but we did not. She eventually agreed to put me on the flight, making it as if it was out of goodwill when it is not our fault. I love Fiji and that was why I decided to go back once the borders opened up. Your staff’s insincerity and shifting the blame onto us was really distasteful.

✅ Trip Verified | The ground service was exemplary, we had to change our flight due a family emergency involving hospital and surgery. The ground staff could not have been more helpful, we are here on holidays purely due to the staff at Sydney airport. On check in you get meals vouchers for airside dining as the use of the code share lounge is not available during these COVID times. Boarding was on time and very efficient, the allocated seat 17G was a great space for a mere 4 hour flight. On board the staff went over and above with service. It's always the little touches that bring the biggest smiles, a genuine greeting, and wonderful smile (it's there being the mask), and most of all the personnel thank you to every passenger in business. The food service was prompt and thoughtful. Having said that my partner's gluten free meal was inedible, that's why it's 4 stars. On arrival the procedure to get off was well handled. It was a truly great way to start a long awaited overseas holiday. Highly recommended great work Fiji Airways.