Fiji Airways

✅ Trip Verified | The flight wasn't bad, but the airline lost my luggage and is unable to determine where my luggage is. The luggage search runs through an external company (Swissport) who also have no contact person. So nobody can say where my luggage is. The airline does not have a counter at New Zealand airports. The only way is to use an online form to indicate that you have lost your luggage. What's the point if I get from A to B, but my luggage just disappears like that and above all I'm helpless because I can't make contact.

✅ Trip Verified | This airline is really making us proud. I had the opportunity to fly with Fiji Airways in August to Kiribati and back and then this month to LAX and back and I could not be prouder of how this airline is coming out of the pandemic. I had wonderful sets of crew who had great personalities, interacted with passengers, and remembered frequent flyers. Unlike crew in the US who hide in the galley to gossip among themselves after service, the Fiji crew are on their feet, preparing carts for the next service, interacting with passengers in the galley, and making rounds with water. They had a mini snack bar set up in each section of the cabin, offered hot towels before breakfast and their meal quality is top notch. I mean who can complain about pancakes for breakfast! The airline is punching above its weight and it deserves to be recognised for it.

✅ Trip Verified | SFO to Nadi in August, the flight was cancelled due to mechanical issues - not a problem. The problem was the airline has just notified me that the refund will take 6-8 months. That is unacceptable.

✅ Trip Verified | I had a very stressful and awful check-in experience with Fiji airways on 6th August in Singapore. My partner and I were there almost 3hrs before our flight to check-in. The staff at counter couldn’t find our booking. Fiji airways claimed that we did not pay the fee for change of flight and called us multiple times but no one answered. That was a lie and clearly trying to shift the blame onto us, we have screenshot to prove that we were supposed to be refunded 50cents for this change of flight. The reservation staff in Fiji wanted us to pay the penalty so we could get a spot on the flight, which to me is ridiculous. I bought my ticket on 18 June 2022, they have a policy that allows people to change flight without a fee, i would however have to top up a date difference. There was no difference and it was in fact, 50 cents cheaper than my original flight like I mentioned. There were back and forth calls between the on-site manager at the airport and the reservations manager in Fiji but the whole thing went on for 2hrs and no one called us. The manager said someone from Fiji will call us but no one did. About 15mins later, I decided not to continue waiting and asked the on-site manager to call Fiji side for me. I finally had the chance to speak to the person in Fiji. She insisted to that we were supposed to pay a penalty for change of flight but we did not. She eventually agreed to put me on the flight, making it as if it was out of goodwill when it is not our fault. I love Fiji and that was why I decided to go back once the borders opened up. Your staff’s insincerity and shifting the blame onto us was really distasteful.

✅ Trip Verified | The ground service was exemplary, we had to change our flight due a family emergency involving hospital and surgery. The ground staff could not have been more helpful, we are here on holidays purely due to the staff at Sydney airport. On check in you get meals vouchers for airside dining as the use of the code share lounge is not available during these COVID times. Boarding was on time and very efficient, the allocated seat 17G was a great space for a mere 4 hour flight. On board the staff went over and above with service. It's always the little touches that bring the biggest smiles, a genuine greeting, and wonderful smile (it's there being the mask), and most of all the personnel thank you to every passenger in business. The food service was prompt and thoughtful. Having said that my partner's gluten free meal was inedible, that's why it's 4 stars. On arrival the procedure to get off was well handled. It was a truly great way to start a long awaited overseas holiday. Highly recommended great work Fiji Airways.

✅ Trip Verified | I was supposed to fly to Melbourne Through Fiji in December 2021, and bought the ticket on October 2021 from their website. After about weeks I was informed that my flight need to be changed and I need to have a "36 hour transit quarantine" as their rule has changed. I did not accept this change and requested for a refund and have been running after them to get my money back, have emailed few times, but it is just radio silence from there reservation, and local offices cant help.

✅ Trip Verified | I booked my fights in Dec 2019 for travel in Nov 2020. Flights were cancelled in Sep 2020. I filled out the Fiji online form for my refund of $4350. Initially I got a response that it would take 90+ days. I tried contacting again with the response that I was in the queue and it would be 120+ days. Contacted again, no response. Filled out the online form for status update, no response. Initiated dispute with credit card company and they could do nothing because of the amount of time that had passed. It has been over 300 days now.

✅ Trip Verified | We booked flight from Auckland, New Zealand to Nadi, Fiji with Fiji Airways for End of March 2020. When new restrictions came due to COVID-19 that only citizen of Fiji are allowed to enter, they have cancelled pur flight. I am writing with Fiji Airways till now for 14 months and still didn't get a refund. They want me to accept a voucher which I could use for the next flight but with validity till End of 2021. This is a joke, as it's still not allowed to enter to Fiji.

Not Verified | We were supposed to Fiji Air for our trip to Australia last year but it was cancelled due to Covid. We have been waiting for a refund for 9+ months now and are told we are in the queue for a refund. Lately customer service has just been ignoring our requests for an update.

✅ Trip Verified | Asked for a ticket refund in October, received an answer on Nov 4th saying that my refund was in the queue. Today it's Dec 18th and still no refund. I sent 3 email follow-ups and I never received a reply. I tried to file a customer support request from their website. I added the email screenshot and clicked Submit, I was taken to a screen that says I've been blocked. Is there even a refund queue? Will I ever receive any refund?