Ethiopian Airlines

✅ Trip Verified | The quality of aircraft, food, entertainment and ground service are one of the worst I’ve experienced. Service is always friendly in the air though. The seat (business class) was dirty and the power did not work. The entertainment system must have been 15 years old with almost no new entertainment options. The food was overall pretty terrible - dry and weird tasting. I could not eat most of it. No wifi entire flight even though it was advertised. Addis airport is a mess. Dirty and crowded. Very disorganized.

✅ Trip Verified | Lost luggage was sent to Malabo but we were nor informed and the luggage was not updated on the system. Been washing and wearing wet clothes each morning. Will never fly with them again. As an offshore worker, not having my luggage, equipment to do my job is inside, and deodorant etc is really a horrible situation. Cannot believe that the airline has become so shockingly useless.

Not Verified | Another brilliant flight. Sensible meal after 00.20 take off from Addis Breakfast large at 05.00. Everything fine. Arrived 3 minutes late. Fly very regularly with ET both from London and within Ethiopia Also flew to Windhoek and back from Cape Town in March.

✅ Trip Verified | This flight was ultimately delayed by 4 hours, which caused several things to go wrong during our further journey. Firstly, a 1 hour delay was announced due to 'technical problems', then another 1 hour due to 'staff problems'. Then it is said that the flight has been moved to 4:30, so an additional 2 hours. After this, water and dinner are provided, for which thanks, but we can hardly sit anywhere. You are not allowed to take a seat in restaurants in the area. This should have been communicated between employees and a plan made. We then leave unclear what will happen next with the adjacent flight that we will miss; this was the 7 hour flight from Vienna to Amsterdam. An employee says they are going to rebook and we are receiving emails. We never received this. We arrive in Vienna and here Austrian airlines can solve it for you. They book a flight to Amsterdam via Frankfurt, which is first delayed to 7:30 PM and later cancelled. This leaves us stuck in Frankfurt. Then we had to rebook again to come to the Netherlands. We received this via Hannover, 9:10 on April 16. Initially there was no hotel included and we had to call Ethiopian airlines. Called this and the employee on the other end seemed to have poor English or had difficulty understanding us due to the connection. We understood her clearly. She tells us that ET has no accommodation and so we have to be on our own. Fortunately, we were still able to get a hotel voucher with dinner and breakfast from KLM. So they had provided something. A received respons from ET said this: First of all, we would like to thank you for choosing Ethiopian Airlines for your trip to Africa. We are deeply sorry and want to apologize for the inconveniences caused to you by the delay of flight ET 724 on 14.04.2024 from Addis Ababa Vienna. Of course, this does not comply with the high expectations of quality and service that Ethiopian Airlines promises and that our customers can expect on all of our flights. Regarding your claim for compensation due to the delay of the flights, we are sorry to tell you that Ethiopian Airlines is not able to meet your demands. The EG No. 261/2004 act from 17th December 2004 Art. 9 and the verdict of the EuGH from 19th November 2009 refer only to domestic flights or flights that depart from EU-countries and airlines that are registered in the EU. The settlement regarding compensation payment unfortunately is not applicable in your case which means that Ethiopian Airlines is not liable for compensation. Thank you for understanding that we cannot give any refunds for neither lump-sum payments nor subsequent damages like missed holidays or appointments. It is our utmost concern that you can put your trust in Ethiopian Airlines again on future flights, where we would be happy to prove our reliability to you once again. Please feel free to contact us if you have any further questions. Never again.

Not Verified | The Boeing 787-8 is dated, the seat doesn’t recline fully flat. The A350 with the 1-2-1 configuration is a fully flat seat with a reasonable amount of room. The IFE selection is limited. Ethiopian have a deserved reputation for short notice changes. Despite checking in 48 hours in advance on arrival at VFA we were told our seats had been changed. When we got to Addis Ababa on boarding we were moved again to my least preferred seats. Having spoken to their customer service people or more than one occasion and explaining to them we wanted a window seat, to be put in the middle two seats is not acceptable. The onboard team were pleasant enough. They may have a low price point but I won't fly with them again unless there is no realistic alternative.

✅ Trip Verified | I would like to express my heartfelt appreciation for the outstanding service provided by the cabin crews Netsanet and Selamaulif of Ethiopian Airlines. Their dedication and professionalism were truly remarkable. The experience exceeded my expectations. The service, efficiency, and overall experience were commendable. Upon my return to India, I informed the cabin crew about my fasting, and I was touched by their caring and attentive service.

Not Verified |   Feb 28 Addis to Windhoek.8.35. No need to get to Bole before 060.00. Quiet period for international departures. Nice breakfast in departures. No security check at gate, does ET trust Namibian bound folk? Max 737 but ok. Windhoek airport very small and quiet. Return to Addis from Cape Town March 13th. Superb 30 mins early., Boeing 787. Lovely meal. Addis arrivals very efficient. Only snag is Screens in these now 10yr old Boeing 787s, 2 of 3 in our row not working

✅ Trip Verified | Bought my worst Business class ticket ever. Over the last 30 years flew with many airlines business class, mainly Lufthansa or British Airways (over 1 million airmiles combined with all airlines) This Boeing 777-200 was put in service around 2004 to 2006, nothing was refurbished. Dated seat cover. The seats control was not working, the TV screen over 2 meter away, need binoculars to read the text. Remote control 20 years old and dated can not read what the function means and so small, you need a microscope to find he buttons. The LED screen dated all colour lost and poor picture quality. On top when choosing a film only the advert came on was not able to watch a film. Asked to get moved, but further 2 seats where broken only one middle seat, which I declined. Food was low quality, service nice but not what you expect, asking to get a complaint form, NO, you can only fill in a customer review on the screen, which you can not read and they only ask how great they are. Quality of drinks, worst ever, juice concentrate stabilised with citric acid and lot of sugar, asked for sparkling mineral water, received a poor tasting soda water, Paid Euro 3000 for this experience, my verdict, will avoid to book again I paid 100% of the fare and received maybe 80% I paid, Over the last, I was so lucky, that I had the same experience on my RETURN flight, looks they only use this aircraft Brussels - Vienna - Addis Ababa.

✅ Trip Verified | I was flying from CAI to JNB through ADD. 16th February 2024. As I arrived at the gate and was scanning my ticket to board the aircraft to JNB which was at 8:05 am, I noticed that I left my watch at the X-ray in ADD Terminal 2. I informed the ground agent and asked him that (I have to go back to get my watch as it is a branded original watch and it is not a cheap one that I can leave behind, at the same time I know which X-ray lane I was at so that won't take time) but he refused he was so careless and he just wanted to push me into the aircraft, so I spoke to his female colleague and she took my details to contact the security but she also was pushing me onboard. I boarded the aircraft, and nobody informed me anything, I spoke with the CM who was assisting with boarding she also seemed so sleepy and careless however she asked me to wait next to her as she would ask the ground agent to take me to the X-ray to get my watch as I shouldn't leave without the ground agent. when he came to the aircraft the CM asked him to assist me, but he shouted at me rudely and said (I will miss my flight and we are late) and all I needed to do is to go to the lost and found in JNB to assist me and he snapped at me in a very rude manner saying (easy isn't it?). The aircraft door was closed late around 8:50 so from 8:05 to 8:50 that was a very long time that I could have gone back to pick up my watch, so that was all a matter of rudeness and carelessness as even he should consider that it can be stolen, and I need to run back to grab it. Everyone cared only about pushing passengers onboard and closing the aircraft doors as we are objects, not humans. Honestly, zero customer service it is not a cargo flight it is a commercial flight where you deal with human beings, not parcels. When I arrived at JNB I reported to the lost and found for Ethiopian Airways as the ground agent in ADD, mentioned but they replied that they deal only with lost and found bags, however, they tried to assist by again taking my details. (and I’m sure the agent in ADD knew this information that they deal only with lost bags). Honestly speaking that was careless and rude and one of my worst experiences in any airline, I used to fly with your airline but never anymore. This story will go viral on social media as our lives and valuables should be your responsibility until our final destinations. And you should know that the competition is so high and offering a cheap ticket only is not what attracts passengers, what attracts passengers is good care and good customer service. As in my case, I saved one thousand rands to book for your airline over Egypt Air for example, but I lost a watch worth more than 10K. It would have been nice if he tried even if we couldn’t find it, but the attitude was terrible.

✅ Trip Verified | Autistic son and I were told we cannot board our flight. On 31 January 2024, my son and I were travelling from Nanjing to Cape Town. Coincidentally, it was also 04th birthday and we were blissfully excited about our journey. Unfortunately, the experience soon turned into what could be described as a nightmare. As I had not opted to check in my luggage, Ethiopian Airlines had already emailed the boarding passes for my son and me. So upon arrival in Hong Kong, we were asked for the boarding passes and allowed to enter Terminal 1, go through all the checks and searches and eventually arrive early at the Ethiopian Airline boarding gate. I approached the counter and spoke with a male representative (I’ll call him Kay). He informed me that I was meant to collect my luggage and check in before entering Terminal 1 etc. He spoke kindly and said that although I wouldn’t be able to get the luggage at that point, I could continue my journey to South Africa and on arrival at Cape Town International Airport, I would need to go to the baggage claim office, explain the situation that the baggage was not collected in Hong Kong, show them my baggage passes and ask them to write a report which would be sent to Hong Kong airport and then arrangements could be made to have the luggage sent to Cape Town. I was very grateful that this employee was solution-driven and offered such kind service that would not impact me severely as a customer. He then printed our boarding passes and asked me to have a seat. About 30 minutes later, passengers were boarding the plane and my son and I stood up. Again, the male representative who had spoken with me earlier said that I should have a seat, which we did. This was the last time I engaged with this representative. After there were only a few passengers left we went to wait in line. During this time, I witnessed two other passengers who had flown from the USA with United Airlines, whose luggage had not been accounted for. They were asked to stay behind, as I was, but they were soon allowed to board the flight. When my son and I got to the front, we were told that there was a problem, but the airline representatives could not tell me what the problem was. At this point, my son was stimming, as those with ASD sometimes do in stressful situations. He was sitting on the floor repeating letters of the alphabet and opposite words. A different male representative (I’ll call him Ray), then stood staring at my son. I explained to him that my son is autistic and that he sometimes stims in that way, but not to worry as he would soon stop. The same representative who was staring said nothing in response and continued to stare. After some minutes, this person then approached me with our boarding passes in hand and said that it was not the airline’s problem that our luggage was not collected and that unfortunately we would not be allowed to board the flight. At first, I thought he was joking, because he had a smirk on his face and his tone was condescending. He said that I would need to cancel the flight with the agent and see if I could rebook the flight. I told him that I didn’t fully understand the reason and asked if he could explain this. He then asked for a moment and walked away without offering any explanation or customer-centred behaviour. He was cold and unwilling to even speak to my husband who was on the phone with me at the time trying to help me.