Ethiopian Airlines

Not Verified | Ethiopian changed my wife's flight to a day earlier. They informed BudgetAir of their change. BudgetAir did changed the Ethiopian flights, but did not change the connection from Bangkok to Phnom Penh. On phoning Ethiopian Airlines I was informed that they had now made the change only to find that the call center agent did not follow through and the change was cancelled. Now we are being given the run around and it looks like my wife will have to spend over 24 hours at Bangkok airport. The airline's standard response is to tell you to contact someone else.

Not Verified | The flight time is good. It leaves on time at 00:20 hrs in the morning and reaches Mumbai by 08: 00 am. Thereby passengers can have a good sleep after the dinner. The service is good except that the air hostess after dinner vanishes and arrives for cleaning up the leftovers just half an hour before landing and they do not have time to attend to passengers. Many passengers after waking up from sleep require a cup of water. It will be nice if an hour before landing the passengers are served with water.

Not Verified | This was the first time I used this airline and it was one of the best airlines I have flown with, staff very good and helpful, clean aircraft, and was on time there and back. A very enjoyable flight and will be using them again.

Not Verified | Flew Addis Ababa to Heathrow 5.5.23 on Ethiopian's newest A350. Only been in operation 6 days. Boarding very efficient. Bole Airport very busy in the evening rush hour. Over 40 international departures in 3 hours. The enlarged T2 copes well with this number of passengers. Several restaurants and cafes all busy. Prices reasonable. Two double macciatos 8 dollars - have small dollar bills if in transit.

✅ Trip Verified | First time using Ethiopian Airlines, check in at Heathrow T2 was pretty quick although the check-in agent failed to include my frequent flier status on the boarding pass which presented issues when trying to use the fast track & lounges, luckily I had a copy on my mobile. Used the SilverKris lounge which is good, boarding a bit disorganised but once onboard my seat 11A was comfortable enough. Flight departed on time for the 7 hour flight to Addis Ababa, service food (Dinner & Breakfast) and crew where okay. The PTV was also alright the seat not too bad, arriving Addis the transfer was straight forward and the airport itself wasn't too bad. I used the Cloud Nine Gold lounge which is a bit better than the general terminal, boarding the 2nd flight was again a bit of a mess. Another A350 and once again seat 11A however the seat had a fault so not too comfortable, crew where a bit vacant on this flight. The food a sandwich and lunch was again okay perhaps better than the first flight. Arrived CPT more or less on time after a flight of around 6 hours, bags delivered quickly so I suppose all in all Ethiopian got me from A to B & finally C without too much stress. I guess the one improvement would be the ground operation, it's pretty poor and rude at some points. I wouldn't use Ethiopian again but they are okay for what they charge.

Not Verified | We fly with Ethiopian Airlines Domestic once a month. Addis to Bahir Dar, there are 25 flights per day to choose from. International 2 or 3 times a year. Efficient, well organised. A very pleasant experience.

✅ Trip Verified | Not what I expect in business class. Booking process, transfer and food was horrible. Seat less than average 2-2-2 configuration seat had no storage possibilities. Service was average. Food had not the selection and quality of economy standard. The drink selection was limited and of low quality, especially the wine. Lounge in Addis Ababa is also useless and overcrowded.

✅ Trip Verified | This was my very first time flying Ethiopian airlines and I was very pleased. From checkin at IAD to the layover location in Lome, I had no issues. I would like to thank everyone at Ethiopian airlines for a job well done. I travel to Ghana about twice a year and I usually fly United as its a direct flight, however Ethiopian Airlines to Lome and Lome to Ghana was not a bad option at all. From IAD to Lome was a little over 9 hours. It was a great value for my money and the service was fantastic. I have no complaints.

✅ Trip Verified | Staff are always nice on Ethiopian and definitely the best part of the experience. Otherwise pretty terrible for business class. The seats were old and dirty, the entertainment system with limited selection. Food served to me was almost uniformly bad. New business class lounge in Addis Airport is overcrowded, hot and dirty. The food is also pretty unappetizing and at breakfast they had no working coffee machine. I fly this airline when I have no other choice.

✅ Trip Verified | Flight from Nairobi to Addis was okay, albeit 40 minutes late landing after having to hold due to bad weather in Addis. Took ages to disembark in Addis as they parked at a remote stand and there seemed to be a shortage of passenger buses. Transit in Addis is always a shambles. Massive queues at the security checkpoint with multiple lanes unmanned and extremely slow screening. Boarding is always chaotic at Bole Airport, especially if the aircraft is at a remote stand and you have to be taken by bus to the aircraft. Took off an hour late for Khartoum and, after an interminable wait for baggage after landing, discovered that the airline had left more than half the passenger baggage in Addis so they could carry more cargo, as evidenced by the dozens of boxes that arrived on the luggage conveyor as compared to very few suitcases. Basically sitting in Khartoum with just the clothes on my back now with absolutely no idea when/if my luggage will actually get here. I will not be flying ET again.