Ethiopian Airlines customer review
R Bourgault (Canada)
EBB-ADD-BKK return in Business Class. Check-in at EBB was easy and fast however as most of the time the check-in in BKK was horrible. It took me over 1 hr 20 mins to check-in at Cloud Nine Counter as there were many non-Business Class passengers using that counter with too much luggage and many with no confirmation. Restriction on Cabin luggage should be reinforced as many have too many bags suitcases etc. Food and service in Business Class is very good but entertainment is poor old and often non functional. Also many seats need to be refit and fixed as they do not recline or leg rest broken.
Seat Type | Business Class |
Value For Money | 12345 |
Recommended | yes |
Ethiopian Airlines customer review
Terry Jarvis (Uganda)
EBB-ADD-EBB. They are punctual with clean aircraft with pleasant staff. Food in Business or Economy is excellent.
Seat Type | Business Class |
Value For Money | 12345 |
Recommended | yes |
Ethiopian Airlines customer review
S Balala (Kenya)
I would have rated them a good airline apart from the fact they fly international routes with a propeller aircraft dash 8. I flew Addis to Mombassa route on this aircraft for 3 hrs and it was awful the seats were small hard and did not recline. I could not describe the relief when we landed such aircrafts are only for short haul domestic flights not lasting more than 30 minutes to load international passengers on a 3 hour flight on such an aircraft is to have a total lack of consideration for your passengers.
Seat Type | Business Class |
Value For Money | 12345 |
Recommended | no |
Ethiopian Airlines customer review
D Starkie (Bahrain)
BAH-ADD-JNB return in Economy. Bahrain to Addis good flight on time with good service new 737 (800). Some confusion when changing in Addis with tight schedule. From Addis to JNB old 757 with little room for carry on baggage causing problems for passengers arriving on the plane last. However good on time flight with decent service. Return leg delayed again due to carry on baggage not fitting onboard. The baggage problem delayed take off causing very tight connection at Addis and no transfer of hold luggage which only arrived 24 hours later at Bahrain. One criticism is that Ethiopian would not deliver the late baggage to me and I had to return to the airport to collect it causing some inconvenience.
Seat Type | Economy Class |
Value For Money | 12345 |
Recommended | yes |
Ethiopian Airlines customer review
Alissa Tesic (Lebanon)
Addis to Lebanon and the crew were awful. Considering I was flying Business class there was little to no service and definitely not worth the price paid.
Seat Type | Business Class |
Value For Money | 12345 |
Recommended | no |
Ethiopian Airlines customer review
S Harshavardan (India)
Business class from Mumbai to Addis and Addis to Harare the service is good but nothing special the hostess are friendly the check-in counter staff are courteous and food was hot and tasty. Baggage was on time so no complaints. From Harare to Addis and Addis to Mumbai the check-in staff were arrogant the inflight service was bad the food was not served on time and was cold. I was served non-veg even though I had specifically requested veg and not to forget the baggage reached me after 3 days. So the good experience in Business was ruined with that of Economy.
Seat Type | Economy Class |
Value For Money | 12345 |
Recommended | no |
Ethiopian Airlines customer review
Anders Pedersen (Denmark)
KGL-NBO-ADD-BKK B737/B767-300. Departure from Kigali rescheduled and delayed one hour on which I was not informed despite being registered in all systems. Suddenly included a most unnecessary stop in Nairobi making a saving as they combine 2 flights to one with the discomfort of far boarding passengers. Business Lounge in Kigali a joke - given a budget by Ethiopian of 10 USD to purchase food and drinks. As food alone costs 10 USD all drinks are on one’s own. First time in life I have experienced such limit. Addis to BKK on time. Special meal ordered was not acknowledged but happened by chance to make a good match with days menu (2 options). Wines very sparse basically only 1 option of each red white and champagne which is on the lower side on business class. Lounge in Addis T2 acceptable with pro and cons. Food good plenty conservative. No cheese were offered. Entertainment provided no choice. Staff friendly willing to learn and proactive.
Seat Type | Business Class |
Value For Money | 12345 |
Recommended | yes |
Ethiopian Airlines customer review
N Hopkins (United States)
ADD-GDQ-ADD. Seating one class 2x2. Vegetarian sandwiches close to inedible. Decent selection of non-alcoholic drinks. Both flights on-time. Friendly attentive service given the short one-hour flight time.
Seat Type | Economy Class |
Value For Money | 12345 |
Recommended | yes |
Ethiopian Airlines customer review
N Hopkins (United States)
IAD-ADD-IAD business class on B777. Comfortable seats angled lie-flat. Friendly attentive service. Excellent meals and snacks good selection of drinks. Non-stop IAD-ADD on the return a one hour layover at FCO. Only seven 7 out of 34 seats occupied IAD-ADD and only ten occupied ADD-IAD.
Seat Type | Business Class |
Value For Money | 12345 |
Recommended | yes |
Ethiopian Airlines customer review
Anders Pedersen (Denmark)
BKK-ADD-KGL B67-300 and B737. BKK departure on time. Departure from Addis 3 hours delayed due to mechanical error” (change of aircraft). New terminal 1 in Addis starts now to operate all regional flights but is far from geared to it yet. It is under construction no internet Tax Free of 12 sq m size. Airport monitors misleading as they just report everything to schedule and oppress or hide delays pretending that all departures are on time. Same route also delayed the following day by 1 hr 30 mins. Lounge in Addis acceptable with pro and cons. Onboard : a solid old fashioned business class concept like for the same airline 15 years ago. Seat very limited recline no personal IFE but does not make much difference as there is hardly any IFE anyway. Wines not up to standard and not those on printed on winecard. Food good and plenty. Choice of beers and cheese good with a variety of excellent Ethiopian products. Entertainment provided no choices. Staff friendly very neat service-minded proactive.
Seat Type | Business Class |
Value For Money | 12345 |
Recommended | yes |