Ethiopian Airlines

London Heathrow to Lusaka via Addis and Harare and back from Lusaka to London. Return journey very good particularly Lusaka-Addis leg where the plane was half empty. Staff were helpful and friendly. Trip out from London not so good took off about 9.30 but didn't get meal until 12.30 then took another hour to clear away before switching down cabin lights for sleep. But after reading the reviews it was better than I expected.

IAD to LUS via ADD in economy class return with a side trip to ZNZ. Inflight entertainment system worked only 20% of the time. Flights were all late by at least an hour with no explanation. Flight attendants were rude. The air conditioning broke while we waited for over an hour in 35 degree heat on the runway in ZNZ. Overall a very poor experience.

Ethiopian Airlines was the worst travel experience I have ever had. Dubai-Johannesburg and back via Addis Ababa for the World Cup. The outbound flight was late missed our connection so had to stay overnight in Addis. Missed the first day of World Cup opening ceremony and game. On the way home no luggage when we arrived in Dubai. Two pieces turned up after a few days one was declared lost after 40 days. The customer service is terrible the flights are always late and the Business Class we travelled was the worst business class I have ever flown with.