Egyptair

✅ Trip Verified | I have flown extensively, but this Egyptair experience might have been the worst pre-departure experience I have ever encountered. The Egyptair customer service philosophy seems to be something along the lines "ignore customers whenever possible and if you absolutely must interact with a customer - be as rude as possible." Aside from the unorganized boarding process, we cleared security at our gate only to then learn of a gate change after our boarding time had passed. Rather than send a bus to collect passengers that had already cleared security, a daft airline "supervisor" elected to have passengers leave the secure gate area and then walk to the opposite end of the airport and have everyone re-clear security. We were then held at the gate without any explanation for > 1 hour. Any attempt to speak to the Egyptair representatives at the gate were met either with a "shooing hands" motion or -- in several cases - raised voices instructing passengers to "SIT DOWN." Hours later, when we boarded our plane, the captain informed us that our delay was due to "delays in baggage loading." An excuse that was categorically false but, then again, "our staff are inept" isn't something he could say over the PA system. The in-air experience is rubbish. There is no Wifi. The seats are old and worn. The cabin crew seem miserable. The food is inedible. There is no in-flight entertainment. The branding geniuses behind the Egyptair product seem very proud of the fact Egyptair is a Star Alliance partner - but I can't comprehend why. The Egyptair product is garbage and the customer service is horrible. Hopefully this is a partnership that will end because Egyptair can only be described as a blemish on the Star Alliance brand.

✅ Trip Verified | The planes from Luxor were delayed for two hours, once you ask the airline people they say an hour, then you figure out it is two. People were on the floor as no where to sit. People missed their connection flights, They canceled my plane to Amman, we were asked to go to customer once in Cairo, no one was there it was 2 am I had a young daughter with me. It is horrible

✅ Trip Verified | There are many things wrong with this airline. First, their boarding process at JFK was an absolute mess as they did not have boarding groups, so everyone was rushing and pushing to get into the plane. The plane is very outdated and dirty with no Wi-Fi connection even for long flights. Of the dozens of airlines I’ve flown on, Egyptair has the worst cabin crew. They don’t engage with passengers and always seem to have an attitude. When serving water, coffee, or tea they do not bother to ask every passenger. They also do not stay on top of safety protocols and I caught three of them playing games on their phones when they should’ve been getting passengers situated. Lastly, they failed to deliver every bag for passengers on the leg from CAI to LOS as they only loaded bags for passengers who flew that same route the day before. Apparently this was because of a load issue that wasn’t even addressed to us until much later on. Don’t even bother contacting customer service because they will not respond or they’ll only send an automated message. This is a disgrace of an airline.

✅ Trip Verified | My flight from Heathrow was scheduled on Saturday 10/12/22 at 1400. But this was delayed. As a result I missed my connection flight at Cairo and had to spend over 5 hours at the airport. The staff at the airport were absolutely rude. No explanation, no curtesy, no respect at all. They simply didn't want to engage with anyone. We were commanded to hand in our passports and the new boarding passes with no explanation at about 22:15 PM. At about 02:20 AM two staff came back and commanded us to follow them through immigration. We were taken to another area and told to WAIT. After 03:00AM a small mini bus arrived and we were told 'bus to hotel' the ride was very uncomfortable with passengers sitting on each others laps. We were served a meal at the hotel and went to sleep. We spent the next day Sunday 11/12/22 at the hotel until 18:00PM when were taken back to the airport to catch a flight at 21:45PM arriving at my final destination at 03:15 AM on 12/12/22. To add to my agony, one of my bags was missing so I had to go through more distress completing paper work for missing baggage. The bag was delivered, though. The experience has by far been the worst ever especially the appalling customer service. Will never ever use this airline and if anyone intends to use this airline consider your options very carefully, after all there is a good choice from other airlines.

Not Verified | After looking at the reviews we were a little nervous flying with this Airline. However the plane was comfortable and clean. The staff efficient and friendly. The food was excellent. The inflight entertainment was varied and good quality. The return trip from Luxor was just as good. People always write a review if things go wrong, but I would like to thank Egypt air for two great trips. Both myself and my wife were very impressed with the service provided.

✅ Trip Verified | Booked a flight from London to Ghana with the stop over in Egypt. Only to arrive in Ghana to no luggage and no one had any information as to where the luggage could be. This made us extremely unhappy.

Not Verified | Terrible service. Just terrible. We had one visibly and understandably overworked crew attending to the entire economy class. Only one. She didn't have time for questions, I asked twice for water and was completely ignored. If you were looking away for a minute, she passed without offering you food or tea etc. They serve water right at the end when collecting dirty dishes, so I was practically choking on my food as I don't drink juice they offered with food. No choice of beverage either, just the juice packet you get in the food pack. Terrible inflight service

Not Verified | I have never witnessed such chaos and disorganization in my many years of extensive travel. When boarding time came for our flight, there was an attendant at a gate which initiated passengers lining up for boarding (no flight info, however). The attendant then directed us to another gate which then had our flight info on the screen. 20 min passed and no boarding occurred although passengers were lined up. No attendants were in sight. Buses would drive by the gate with no passengers. People took a seat in line and certain passengers started asking questions to a random airport worker. They had no answers. We could see the plane but no one was working in the airport. Eventually, 2 hours later, a man appeared from outside and informed that the two flights leaving for Cairo were being merged. The first scheduled flight would board first followed by the second. No one could understand him; however, so a passenger had to translate for the crowd. Another passenger had to organize the boarding line in order of priority. People were panicked and rushed the line. The same passenger told everyone to line up and stay calm. There was no communication from the airline of the delay or the cancellation of the later flight. They only showed up 2 hours after the first flight was scheduled and couldn’t explain after the fact nor create order. Passengers took the situation into their own hands. There was no apologies from the crew once on the flight. We took several flights with Egyptair, all of which were significantly delayed but this was another level. We missed our connecting flight and had to book an expensive international flight last min. Do not fly with Egyptair!

✅ Trip Verified | I traveled with them in July 2022 on the Boeing B737-800 from Amman to Cairo ( Flight Number: MS702) Although the flight was short (about an hour and a half), the level of service on board was more than wonderful, the food on board was very tasty. The flight crew was excellent and very nice.

Not Verified | The worst service experience I have had! I had 4 flights with them and they were all delayed. Most of the staff were rude. The flight attendant ignored me when I asked for water multiple times. The flight coordinator actually threatened me. It took me 3 hours to check in even though there were less than 10 people in front of me and they had 4 open windows. After all the hustle they put me through they lost my luggage. When it was found after 8 days the luggage and most of its contents was damaged. When I informed the customer service all of these they didn't care at all. I would rather walk 8000 miles than fly with them. I don't even know how they are in business treating customers like this.