Egyptair

Not Verified | I have never witnessed such chaos and disorganization in my many years of extensive travel. When boarding time came for our flight, there was an attendant at a gate which initiated passengers lining up for boarding (no flight info, however). The attendant then directed us to another gate which then had our flight info on the screen. 20 min passed and no boarding occurred although passengers were lined up. No attendants were in sight. Buses would drive by the gate with no passengers. People took a seat in line and certain passengers started asking questions to a random airport worker. They had no answers. We could see the plane but no one was working in the airport. Eventually, 2 hours later, a man appeared from outside and informed that the two flights leaving for Cairo were being merged. The first scheduled flight would board first followed by the second. No one could understand him; however, so a passenger had to translate for the crowd. Another passenger had to organize the boarding line in order of priority. People were panicked and rushed the line. The same passenger told everyone to line up and stay calm. There was no communication from the airline of the delay or the cancellation of the later flight. They only showed up 2 hours after the first flight was scheduled and couldn’t explain after the fact nor create order. Passengers took the situation into their own hands. There was no apologies from the crew once on the flight. We took several flights with Egyptair, all of which were significantly delayed but this was another level. We missed our connecting flight and had to book an expensive international flight last min. Do not fly with Egyptair!

✅ Trip Verified | I traveled with them in July 2022 on the Boeing B737-800 from Amman to Cairo ( Flight Number: MS702) Although the flight was short (about an hour and a half), the level of service on board was more than wonderful, the food on board was very tasty. The flight crew was excellent and very nice.

Not Verified | The worst service experience I have had! I had 4 flights with them and they were all delayed. Most of the staff were rude. The flight attendant ignored me when I asked for water multiple times. The flight coordinator actually threatened me. It took me 3 hours to check in even though there were less than 10 people in front of me and they had 4 open windows. After all the hustle they put me through they lost my luggage. When it was found after 8 days the luggage and most of its contents was damaged. When I informed the customer service all of these they didn't care at all. I would rather walk 8000 miles than fly with them. I don't even know how they are in business treating customers like this.

Not Verified | It is 4th time in a row . And every flight had a delay. We missed our transfer at Tanzania. And no responsible to communicate. No staff speaks English, also in check in the worker put different seats as we applied together as a couple. Terrible services

✅ Trip Verified | Unfriendly staff who you have to ask twice for water, etc. Terrible meals (I had a beef lasagna that was inedible), uncomfortable seating, a poor infotainment system and (no one had informed us). This was an alcohol-free flight. The state of Cairo International Airport was equally as poor (toilets, lounges, staff friendliness, cafes, etc).

✅ Trip Verified | All went perfectly until transfer at Cairo. Connecting flight left us behind because Egyptair was an hour late leaving Heathrow. From therein it was total chaos and arrived Entebbe 8 hours late after hellish experience not made any easier by the unhelpful Egyptair attitude to customer service. They literally do not care at ALL whether they fail and let down their customers.

✅ Trip Verified | I started on my 1st flight on the morning of the 23rd September, the flight attendants not welcoming in any way. The plane was a 777,it was old and the infotainment system was a disaster, it hardly worked and when it did there was nothing but old shows and rubbish to watch. The plane did not have individual aircon and it felt like I was in a Sauna for 12 hours. Being hot as hell they do not offer drinks, only water and juice. I had to get up, waking the old man next to me, just to get water, and when I asked the guy for water it was like I asked if I could sleep with his wife. Oh My word what a horrific flight. Cairo to Johannesburg, the plane was a 787 so it was up market, but we had a 1 hr delay on the plane before take off, with only the captain coming online telling us we have a 15 min delay and he was sorry. Only male flight attendants and we got soggy sandwiches wrapped in plastic. Then offering coffee they ran past us not even giving you a chance to ask. Morning breakfast was a roll with a thick slice of cheese and some fruit.

✅ Trip Verified | Most uncomfortable economy class flight I have ever had in my life. Seats have been made smaller. Every person in economy, left the plane and commented about how small the seats were on the new planes.

Not Verified | Our bags were missing on arrival on July 2nd, and we’ve been calling and emailing EgyptAir every day but no answer. We were visiting Toronto for 3 weeks and our trip has been ruined due to this incident. We have been informed by the airport claims desk that 2 bags is arriving on 7th July (5 days late), then another 2 bags arrived 10 days late and the last bag arrived 14 days late. This is unbelievable that EgyptAir has never had any empathy concerns to write back to one of the emails and apologize for what happened. My family and I have suffered from this delay which caused us extra money to purchase all necessities due to this delay and finally, EgyptAir is not accepting any claim for compensation despite providing them all the supporting documents they requested, the reason they said that I am Canadian and traveling to Canada.

✅ Trip Verified | As Soon as I booked the flight they didn't tell me it was going to be delayed! I even booked the flight several hours before boarding. Within I was checking in, they told me it was going to be delayed for 2 hours which turned out to be 6 hours! I will not recommend this airline. Because of them, I missed my business meeting.