Egyptair

Cairo to London. At Mansoura Egyptair Office I paid more than 10000 egyptian pounds to change the date of my and my wife’s tickets since the imminent suspension of airports because of Corona virus. Despite saying that changing travel dates is free, the staff were playing games, and bargaining with customers to charge the largest amount if money. Initially they denied any economy seats left and asked for 23000 eg pounds per seat i.e. 46000 for 2 seats business class for only to change the travel date. When I complained to the manager I found out that there are many economy seats and asked to pay over 10000 per ticket i.e. over 20000. After arguing this was reduced to 10056 Egyptian pounds which I had no choice but to pay. This is illegal since the closure of the airports was the government decision and not a mind change. This is giving the company and the country bad name. I come across tens of angry passengers who would never recommend Egyptair to anyone. This is sad situation at a time other companies are helping their passengers.

✅ Trip Verified | They cancelled my booking from Nairobi to Cairo. Hours before my scheduled flight, I received an e-mail stating that my booking was confirmed but needed to check-in in the airport, once I tried to check-in the airport I was informed that my booking was cancelled and cannot board the plane. All Information they gave me, is to go to Egyptair’s website and contact them, the website has 100’s of numbers that do not answer. After 5 hour of trying different phone numbers, the number that worked was the UAE number. Important to say, that in the 10 hours that I was in the Nairobi airport trying to sort out my flight, the Egyptair office in the airport never opened and the Nairobi office in the city is closed on weekends. Worst customer service if something goes wrong with your flight.

✅ Trip Verified | Dubai to Cairo. Long queue at boarding desk but checking was smooth,they had allotted our seat a day before journey and send the web boarding on mail, they had given us aisle and next to aisle. The aircraft seating configuration was 2-4-2, we wanted to change to window but as no window were available for 2 to seat together. But when we boarded found that no one was seating beside us means we 2 share 4 seats, that was comfortable. Flight departed and and arrived on time, aircraft was clean good leg room, breakfast was good, we selected for special (hindu) meal and it was provided. No alcoholic beverage on Egyptair. Good in flight service. Overall good experience and can fly again.

✅ Trip Verified | Flown last month between Cairo and Dubai,we arrived Airport around 3 and half hour before departure and check in was smooth,no queue at all. They mailed boarding with seat allotment a day before journey and it was window and middle seat for 2 of us so good. The flight departed half hour late but reach Dubai nearly on time. Though they have A330 on this route but on the day of our journey it was narrow body Boeing 737 so certainly leg room was less, but as it was just 3 hr flight so ok. Aircraft was clean and tidy, we had dinner at airport lounge so didn't had meals, only non alcoholic beverages are available on Egyptair. IFE was ok, surprised to see 3-4 hindi movies too. Overall decent experience.

✅ Trip Verified | Guangzhou to Cairo. It was a long haul flight with full of tourist groups, the aircraft and facility were very old. 2 out of 3 PTV touch screens in my row didn't work well and you had to use the remote controller. Some cabin crew served drinks and food with one hand in the pocket and didn't look professional. There was only one choice of snacks between the meals: cheese sandwich. I think the airline should improve its facility a lot.

Not Verified | Johannesburg to Cairo. I can honestly say my wife and I were pleasantly surprised at our flight experience. Staff were very good and attentive. Food was good - too much in fact. Aircraft in excellent condition and nice and clean. Overall a pleasant flight and would recommend Egyptair based on our experience .

✅ Trip Verified | EgyptAir Business Class MS768 Barcelona to Cairo was bad. The seat was old and uncomfortable, it barely reclined and the footrest did not work. The entertainment system on my chair didn’t work. I had to change seats and even then, the sound had a hissing buzz and the screen so small that it was impossible to read or enjoy a movie. I asked for a seafood meal and I received a salad with four pieces of lettuce, two pieces of bread, fish and some fruits. Overall the meal was disappointing, but the fish fresher than normal on the same flight. The cost of the ticket is disproportionately steep because of the monopoly that the company has on the route. Given the vintage condition of the carrier, it should be priced as a no-frills low cost

✅ Trip Verified | Athens to Johannesburg via Cairo. When flying with Egyptair one has to be aware that no alcohol is served on board. This can be a damper for some. It wasn't a major inconvenience for me. Its fleet is dated and their entertainment system is not up to date with the latest movies. However they have improved by leaps and bounds. The Manager at the Athens Airport was very helpful and accommodating. On board flight attendants were polite, friendly and helpful on all my sectors. In flight meals have improved tremendously and my starter entrée from Cairo onwards definitely could compete with the likes of Emirates. A very pleasant relaxing trip. Price wise cheaper than their competitors. Yes I will most definitely fly them again.

✅ Trip Verified | Toronto to Dubai via Cairo and they say you have to stay 16 hr in the airport or pay to upgrade your ticket and leave at 9 am. Hotel accommodation is not included in the ticket I bought. Then I paid and got to the hotel on my own because there was no shuttle available yet. At the hotel was another surprise and no room available got to wait till a guest leave.

✅ Trip Verified | Dubai to Aswan via Cairo. I got an email on the day before about 12h prior my departing time to tell me the flight had been cancelled so my flight was postponed by 1 hour. Check in & baggage drop in Dubai was alright. When we arrived in Aswan my bag (1 out of 4) was left behind, we were told it happened because of little time (we had 4h connection). I was given 2 options: either I needed to come back about 23:30 - midnight, the time for next flight scheduled, so I could open my bag for them to check, however I would get no compensation, not even to cover taxi expenses. Or I provided the code so they could open by themselves and had it delivered at the hotel. As I had nothing of high value in my suitcase I opted for giving them the code. I finally got my bag around 2am, checked all the content and nothing removed but for my surprise they've changed the code and I'm now unable to lock it again.