Egyptair

✅ Trip Verified | I booked a flight for NY to Cairo, and a return from Luxor to New York, via Cairo. Egyptair changed my flight times so my flight to Cairo now lands at 4:30 AM (unfortunate, but workable), but my flight from Cairo to New York now departs before my flight from Luxor to Cairo. When informing me of this change, they told me I had to call to figure out my options - no way to email or do virtually. I have called multiple times. Many times, I simply got a busy signal and was disconnected. When I managed to get through, I was put on hold. I have been on hold for well over 2 hours (I called first at 9:10 AM, later at 11:40, again at 2:20 PM, again at 4:10). On the 2:20 call, I actually got a person, who hung up after I said hello and made no effort to call back. I have no idea how to resolve this issue short of cancelling my trip, paying Egyptair for a flight I cannot use, or being stranded in Luxor.

✅ Trip Verified | Absolutely terrible aftercare and customer service. My bag has been lost as it did not make the flight to Larnaca. I had people from EgyptAir sending me photos of the bag in Cairo, but they never managed to send it to me in the UK. I have now been told that on 8/11/22 it was sent to Saudi Arabia and would be 'irretrievable' but that as I only submitted a 'courtesy tracking request' initially, they were not liable to pay me any compensation. Why would the original 'lost baggage claim' just be a tracking request.

Not Verified | I found the economy seating to be comfortable however they separate travellers who have not paid for seats which only led to passengers swapping seats before take off. I hadn’t expected a meal but received a very good quality meal with water and coffee. Staff were busy yet polite and the whole flight was enjoyable. On return however half the passengers had a coughing bug, the plane was not clean and children had been separated from their parents which led to more shuffling. The food on this leg was inedible. The worst thing was that there was no water provided and passengers had no opportunity to buy water as there were no facilities after passport control in Luxor. I still think this is a good airline as long as you’re not bothered where you sit so would probably use them again

✅ Trip Verified | We were scheduled for our initial flight #850 from Nairobi to Cairo at 4:25 a.m. in business class, minutes before boarding the airport display showed one hour delay, and according to the staff from Egyptair, a flat tire needed to be replaced. Hours had passed by with no real indication as to what the situation was and passengers had become very frustrated demanding answers. After five long hours, one of the executive representatives of Egyptair mentioned to all of the passengers they were going to put up in a hotel because they couldn't find a spare tire for the aircraft. We waited another two hours for the bus transportation and hotel accommodations. The whole deal was horrifying with the transition of getting a new visa to enter back into the country. The business class lounge had no real accommodating, nourishing food. It was basically appetizers and finger food that couldn't hold our nurturing standers for the long hours. The bus transportation had no A/C we were stuffed with our luggage and belongings into the bus like sardines being on top of each other not having any personal space or being mindful of COVID-19. I will never use Egyptair or recommend it to anyone.

✅ Trip Verified | My flight was redirected to Washington and then Egyptair sent me on a bus to New York airport, I was supposed to arrive in New York at 3.20, instead I arrived on a bus after 9 hours at 11.30 in JFK airport, which is ridiculous you made me late to my appointments and made me super exhausted, I am very dissatisfied and disappointed in Egyptair and I would not recommend anybody to fly with them, everybody on that flight deserves a refund for the trouble they were put through, the least you could do is reach out and apologize about the terrible service.

✅ Trip Verified | My husband and I flew from Amman to Mumbai with Egypt Air 2 weeks ago and had a so-so experience in business class. The only disappointment was the main entree which was inedible. Other than that we were able to lay down and sleep, which made the flight better. However, the horrible experience was on the return flight today (2/17/23) from Mumbai to Cairo in an old Boeing 737. The plane was terribly old, the seats awfully uncomfortable it was a red eye flight and we couldn’t even lay down. And this was Business Class! We were uncomfortable and frustrated that this could even be called a business class flight! On top of that, the TV screen was horribly small and the earphones didn’t work. I couldn’t sleep and I couldn’t entertain myself to pass the miserable time onboard. Surprisingly, the short segment from Cairo to Amman was on a newer plane (Airbus 320) and the seats allowed for comfortable reclining and the TV screens were much better along with the movie selection. Why use a better plane for a short segment (1 hour and 15 minutes) but use an old dilapidated plane on a red eye flight?

✅ Trip Verified | I asked to postpone my flight for a later date and they then told me that they had refunded me (1 month later and after me following up every week because they just do not respond to emails), I have not received the funds and I have been communicating with them back and forth since September 2022, they told me that the refund was made in October 2022, it is now January 2023 and I have still not resolved this issue. They now tell me that they have refunded me and no deposits will be made on their behalf.

✅ Trip Verified | After reading reviews I had no expectations, but for my surprise, they were not that bad. Plane was a brand new A220, roomy, clean, with good smell. Maybe directly from the factory I would say. The flight arrived on time but we departed with some 20 minutes delay, it seems to be the norm with Egyptair. Crew was friendly and polite, the ground staff is indifferent, and there is no boarding announcements, they just shout that the flight is boarding and good luck with that. Onboard we got a bottle of water and biscuits which is rare these days. Well, I would only fly them again if the price is right.

✅ Trip Verified | The return flight was delayed without explanation > 1.5 hours with no explanation from ground staff. The planes (having flown several) are comedically dated and dirty (think worn cloth seats, chipped plastic, and the faint smell of cigarettes). Staff never apologize for a delay and instead are abrupt and/or raise their voice should passengers try to inquire about delays or make alternate arrangements. All in all, an absolutely horrible experience and some of the worst customer service of all time.

✅ Trip Verified | I have flown extensively, but this Egyptair experience might have been the worst pre-departure experience I have ever encountered. The Egyptair customer service philosophy seems to be something along the lines "ignore customers whenever possible and if you absolutely must interact with a customer - be as rude as possible." Aside from the unorganized boarding process, we cleared security at our gate only to then learn of a gate change after our boarding time had passed. Rather than send a bus to collect passengers that had already cleared security, a daft airline "supervisor" elected to have passengers leave the secure gate area and then walk to the opposite end of the airport and have everyone re-clear security. We were then held at the gate without any explanation for > 1 hour. Any attempt to speak to the Egyptair representatives at the gate were met either with a "shooing hands" motion or -- in several cases - raised voices instructing passengers to "SIT DOWN." Hours later, when we boarded our plane, the captain informed us that our delay was due to "delays in baggage loading." An excuse that was categorically false but, then again, "our staff are inept" isn't something he could say over the PA system. The in-air experience is rubbish. There is no Wifi. The seats are old and worn. The cabin crew seem miserable. The food is inedible. There is no in-flight entertainment. The branding geniuses behind the Egyptair product seem very proud of the fact Egyptair is a Star Alliance partner - but I can't comprehend why. The Egyptair product is garbage and the customer service is horrible. Hopefully this is a partnership that will end because Egyptair can only be described as a blemish on the Star Alliance brand.