Edelweiss Air

Not Verified | I had previously been critical of my flight to La Palma where the plane was diverted and I tried to get reimbursement for my costs incurred to reach my destination. However after a longish delay the airline reimbursed me all my costs. So full credit to them

Not Verified | Worst airline I’ve ever flown. Flight was delayed by 7.5hrs. They didn’t provide anything but a 20CHF voucher for food (enough to buy a croissant and a coffee) and a 30min WiFi voucher. Staff was incompetent and impolite. After complaining via email 4 times, nobody replied or offered compensation. Choose to fly Edelweiss if you don’t value your time and your dignity.

✅ Trip Verified | Avoid like the plague. Flight operated by Edelweiss, delayed 3 hours on the date, 2 and a half hours on return. No information about it other than "more info will be given at". But no one to explain why or provide help. Really uncomfortable aircraft, not even a low cost is so tight. A transoceanic flight in those conditions is pitiful. Save the onboard entertainment and food. But I will definitely never fly Swiss again. Da evitare come la peste . Volo operato da Edelweiss, in ritardo di 3 ore alla data, di 2 ore e mezzo al ritorno. Nessuna informazione a riguardo se non "maggiori info saranno date alle ore..." Ma nessuno che spiegasse il motivo o fornisse aiuto. Aeromobile davvero scomodo, neanche una low cost è così stretto. Un volo transoceanico in quelle condizioni è pietoso. Si salva l'intrattenimento a bordo e il cibo. Ma sicuramente non volerò mai più Swiss

✅ Trip Verified | The flight was delayed more than 4 hours from the correct time of departure to the time of departure from the apron. First they offered 600 EUR. Then they lowered the value to 300 EUR saying they were wrong and mistake! They say: “Kindly be advised that your case has been reviewed and we will process the payment of EUR 300.- instead of EUR 600.- because the delay at your destination was less than 4 hours.” The flight was over 1,500 km inside the European Union. I won't pick them up again!

Not Verified | Worst airline I ever experienced with unpleasant arrogant flight attendants. Had a flight with my girlfriend, 12 hours from Switzerland to Costa Rica, and we could not sit next to each other. The flight was not even fully booked, and it was her birthday. You can upgrade for 150pp to premium economy to sit next to each other. Will choose any airline over this one.

✅ Trip Verified | Apart from the lie flat bed this is basically Premium Economy. The food is absolutely awful and totally sub-standard for business class. This is one of the main reasons I say it is more premium economy. The tray is not at all business class, small and cramped. The plates not at all up to standard. My main was a sausage! Can you believe this? The accompaniment of hash browns were soggy because chef in his wisdom had them up against cabbage...which of course is wet. So a main of a sausage, wet hash browns and cabbage. I didn't eat this mess. Disgraceful. My wife's salmon was swimming in oil and inedible. The dessert might have been acceptable but it was tiny...hardly a full spoonful. The drinks selection is basic. A two type wine selection for Red and white....no quality spirits...no dessert wine. No cheese board for after. The IFE is dated with a very small selection. The only thing that was good were the cabin crew. Excellent and I could see they were embarrassed regarding the food. No. This was beyond disappointing. We were totally surprised at their "business" class. We would not fly this airline again.

✅ Trip Verified | This was my second long-haul flight with Edelweiss. Both experiences were very pleasant. I paid $85 extra for the exit row window seat, and this would normally be a wise investment. In fact, the load factor on this flight was so low that whole rows of 4 seats were open and available for sleeping. The two meals were tasty and adequate. The flight attendants were cheerful and efficient. I enjoyed the inflight entertainment which had clear screens and a wide selection for viewing and/or listening. To be honest, if the flight had been crowded, the tight seat pitch would have made the trip considerably less comfortable. I look forward to my next flight with Edelweiss.

✅ Trip Verified | How do you evaluate a medium-haul flight in economy? Overall they are pretty much all the same, until something goes wrong, and that's when you can really have a feeling of the level of the airline. Long queue for check-in in La Palma, could be improved but not too bad. 45 minutes delay at departure due to strong head-wind from coming flight (nice way of saying we wanted to save some fuel), but the captain was confident that with tail-wind we will arrive on time. Too bad he missed his first attempt of landing, and didn't have time to land before airport closure at 11pm. We landed 40 minutes later, 250km away from what was supposed to be our final destination. FA didn't say much and kept saying that we will know more once on ground. That was a LIE!! 0 out of 10 in terms of taking responsibilities. At baggage claim there is no personnel from the airline, just a poor staff from the airport trying to do whatever she can. And the message was clear : you're on your own. It's 1am, you're 250km away from where you were supposed to land, and there won't be any help from the airline to get you to your final destination. Meanwhile, we finally get an email from the airline : "We ask you to make your own arrangements for a hotel and transportation to your final destination." Followed by a couple of restrictions on budget. What a joke!! Customer service is non-existing, this airline is a shame for Star Alliance. It's going to be a while before you see me again on a Swiss flight.

Not Verified | Were not flown to our booked destination and I incurred out of pocket expenses in order to arrive at my booked destination. Customer after care when I wrote to the airline requesting reimbursement has been non existent. Not even a courtesy of we will review it. Very disappointing lack of service care.

✅ Trip Verified | A surprisingly great flight thanks to the cheerful and friendly crew, free food and beverages and comfortable seats. They're slimline seats but with thick padding and have ample legroom. There's an in-flight entertainment system via wifi which works well. The captain kept us well informed during the flight and we arrived in time at Dubrovnik.