Edelweiss Air

✅ Trip Verified | In a group of 34 people from Zurich to Split, no one has their luggage now and we depart from Split in 2 days for the next 11 days of our trip. Swiss Air/Edelweiss has NO email, phone numbers do not get answered, there has been no communication, and there are 7 flights owned/operated by Swiss Air that depart Zurich for Split before 9:00AM but they somehow can’t get our baggage to us until two nights after they failed to load them… and possibly not even until the day that we’ll already be gone.

✅ Trip Verified | Flew from Tanzania to Berlin, on the way to Berlin both suitcases got lost took them 4 days to deliver, no compensation. One suitcase damaged writing them now 5 weeks and nothing, it is quite shocking . On the way back to Tanzania one suitcase got lost again, I hope I will get it at least back . Two flights and so much problems for me, never flying Edelweiss again.

✅ Trip Verified | The worst experience with the baggage. Two times I have flown with them and two times they have lost my baggage. This time they don‘t even know where my baggage is! It’s deplorable and unbelievable!

Not Verified | I had previously been critical of my flight to La Palma where the plane was diverted and I tried to get reimbursement for my costs incurred to reach my destination. However after a longish delay the airline reimbursed me all my costs. So full credit to them

Not Verified | Worst airline I’ve ever flown. Flight was delayed by 7.5hrs. They didn’t provide anything but a 20CHF voucher for food (enough to buy a croissant and a coffee) and a 30min WiFi voucher. Staff was incompetent and impolite. After complaining via email 4 times, nobody replied or offered compensation. Choose to fly Edelweiss if you don’t value your time and your dignity.

✅ Trip Verified | Avoid like the plague. Flight operated by Edelweiss, delayed 3 hours on the date, 2 and a half hours on return. No information about it other than "more info will be given at". But no one to explain why or provide help. Really uncomfortable aircraft, not even a low cost is so tight. A transoceanic flight in those conditions is pitiful. Save the onboard entertainment and food. But I will definitely never fly Swiss again. Da evitare come la peste . Volo operato da Edelweiss, in ritardo di 3 ore alla data, di 2 ore e mezzo al ritorno. Nessuna informazione a riguardo se non "maggiori info saranno date alle ore..." Ma nessuno che spiegasse il motivo o fornisse aiuto. Aeromobile davvero scomodo, neanche una low cost è così stretto. Un volo transoceanico in quelle condizioni è pietoso. Si salva l'intrattenimento a bordo e il cibo. Ma sicuramente non volerò mai più Swiss

✅ Trip Verified | The flight was delayed more than 4 hours from the correct time of departure to the time of departure from the apron. First they offered 600 EUR. Then they lowered the value to 300 EUR saying they were wrong and mistake! They say: “Kindly be advised that your case has been reviewed and we will process the payment of EUR 300.- instead of EUR 600.- because the delay at your destination was less than 4 hours.” The flight was over 1,500 km inside the European Union. I won't pick them up again!

Not Verified | Worst airline I ever experienced with unpleasant arrogant flight attendants. Had a flight with my girlfriend, 12 hours from Switzerland to Costa Rica, and we could not sit next to each other. The flight was not even fully booked, and it was her birthday. You can upgrade for 150pp to premium economy to sit next to each other. Will choose any airline over this one.

✅ Trip Verified | Apart from the lie flat bed this is basically Premium Economy. The food is absolutely awful and totally sub-standard for business class. This is one of the main reasons I say it is more premium economy. The tray is not at all business class, small and cramped. The plates not at all up to standard. My main was a sausage! Can you believe this? The accompaniment of hash browns were soggy because chef in his wisdom had them up against cabbage...which of course is wet. So a main of a sausage, wet hash browns and cabbage. I didn't eat this mess. Disgraceful. My wife's salmon was swimming in oil and inedible. The dessert might have been acceptable but it was tiny...hardly a full spoonful. The drinks selection is basic. A two type wine selection for Red and white....no quality spirits...no dessert wine. No cheese board for after. The IFE is dated with a very small selection. The only thing that was good were the cabin crew. Excellent and I could see they were embarrassed regarding the food. No. This was beyond disappointing. We were totally surprised at their "business" class. We would not fly this airline again.

✅ Trip Verified | This was my second long-haul flight with Edelweiss. Both experiences were very pleasant. I paid $85 extra for the exit row window seat, and this would normally be a wise investment. In fact, the load factor on this flight was so low that whole rows of 4 seats were open and available for sleeping. The two meals were tasty and adequate. The flight attendants were cheerful and efficient. I enjoyed the inflight entertainment which had clear screens and a wide selection for viewing and/or listening. To be honest, if the flight had been crowded, the tight seat pitch would have made the trip considerably less comfortable. I look forward to my next flight with Edelweiss.