Edelweiss Air

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 108 reviews
6/10
4 star Skytrax Rating
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2/10

"Really uncomfortable aircraft"

(Italy)

Trip Verified | Avoid like the plague. Flight operated by Edelweiss, delayed 3 hours on the date, 2 and a half hours on return. No information about it other than "more info will be given at". But no one to explain why or provide help. Really uncomfortable aircraft, not even a low cost is so tight. A transoceanic flight in those conditions is pitiful. Save the onboard entertainment and food. But I will definitely never fly Swiss again. Da evitare come la peste . Volo operato da Edelweiss, in ritardo di 3 ore alla data, di 2 ore e mezzo al ritorno. Nessuna informazione a riguardo se non "maggiori info saranno date alle ore..." Ma nessuno che spiegasse il motivo o fornisse aiuto. Aeromobile davvero scomodo, neanche una low cost è così stretto. Un volo transoceanico in quelle condizioni è pietoso. Si salva l'intrattenimento a bordo e il cibo. Ma sicuramente non volerò mai più Swiss
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteZurich to Liberia
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I won't pick them up again!"

(Poland)

Trip Verified | The flight was delayed more than 4 hours from the correct time of departure to the time of departure from the apron. First they offered 600 EUR. Then they lowered the value to 300 EUR saying they were wrong and mistake! They say: “Kindly be advised that your case has been reviewed and we will process the payment of EUR 300.- instead of EUR 600.- because the delay at your destination was less than 4 hours.” The flight was over 1,500 km inside the European Union. I won't pick them up again!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBerlin to Tenerife via Zurich
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"unpleasant arrogant flight attendants"

(Germany)

Not Verified | Worst airline I ever experienced with unpleasant arrogant flight attendants. Had a flight with my girlfriend, 12 hours from Switzerland to Costa Rica, and we could not sit next to each other. The flight was not even fully booked, and it was her birthday. You can upgrade for 150pp to premium economy to sit next to each other. Will choose any airline over this one.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteZurich to San Jose
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"food is absolutely awful and totally sub-standard for business class"

(Ireland)

Trip Verified | Apart from the lie flat bed this is basically Premium Economy. The food is absolutely awful and totally sub-standard for business class. This is one of the main reasons I say it is more premium economy. The tray is not at all business class, small and cramped. The plates not at all up to standard. My main was a sausage! Can you believe this? The accompaniment of hash browns were soggy because chef in his wisdom had them up against cabbage...which of course is wet. So a main of a sausage, wet hash browns and cabbage. I didn't eat this mess. Disgraceful. My wife's salmon was swimming in oil and inedible. The dessert might have been acceptable but it was tiny...hardly a full spoonful. The drinks selection is basic. A two type wine selection for Red and white....no quality spirits...no dessert wine. No cheese board for after. The IFE is dated with a very small selection. The only thing that was good were the cabin crew. Excellent and I could see they were embarrassed regarding the food. No. This was beyond disappointing. We were totally surprised at their "business" class. We would not fly this airline again.
AircraftA340-300
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteZurich to Mauritius
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"experiences were very pleasant"

(United States)

Trip Verified | This was my second long-haul flight with Edelweiss. Both experiences were very pleasant. I paid $85 extra for the exit row window seat, and this would normally be a wise investment. In fact, the load factor on this flight was so low that whole rows of 4 seats were open and available for sleeping. The two meals were tasty and adequate. The flight attendants were cheerful and efficient. I enjoyed the inflight entertainment which had clear screens and a wide selection for viewing and/or listening. To be honest, if the flight had been crowded, the tight seat pitch would have made the trip considerably less comfortable. I look forward to my next flight with Edelweiss.
AircraftA340
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteZurich to Tampa
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Customer service is non-existing"

(Switzerland)

Trip Verified | How do you evaluate a medium-haul flight in economy? Overall they are pretty much all the same, until something goes wrong, and that's when you can really have a feeling of the level of the airline. Long queue for check-in in La Palma, could be improved but not too bad. 45 minutes delay at departure due to strong head-wind from coming flight (nice way of saying we wanted to save some fuel), but the captain was confident that with tail-wind we will arrive on time. Too bad he missed his first attempt of landing, and didn't have time to land before airport closure at 11pm. We landed 40 minutes later, 250km away from what was supposed to be our final destination. FA didn't say much and kept saying that we will know more once on ground. That was a LIE!! 0 out of 10 in terms of taking responsibilities. At baggage claim there is no personnel from the airline, just a poor staff from the airport trying to do whatever she can. And the message was clear : you're on your own. It's 1am, you're 250km away from where you were supposed to land, and there won't be any help from the airline to get you to your final destination. Meanwhile, we finally get an email from the airline : "We ask you to make your own arrangements for a hotel and transportation to your final destination." Followed by a couple of restrictions on budget. What a joke!! Customer service is non-existing, this airline is a shame for Star Alliance. It's going to be a while before you see me again on a Swiss flight.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLa Palma to Zurich
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"Very disappointing lack of service care"

(Australia)

Not Verified | Were not flown to our booked destination and I incurred out of pocket expenses in order to arrive at my booked destination. Customer after care when I wrote to the airline requesting reimbursement has been non existent. Not even a courtesy of we will review it. Very disappointing lack of service care.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteZurich to Santa Cruz de la Palma
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"A surprisingly great flight"

(Netherlands)

Trip Verified | A surprisingly great flight thanks to the cheerful and friendly crew, free food and beverages and comfortable seats. They're slimline seats but with thick padding and have ample legroom. There's an in-flight entertainment system via wifi which works well. The captain kept us well informed during the flight and we arrived in time at Dubrovnik.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteZurich to Dubrovnik
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"most pleasant long haul economy flight"

(United States)

Trip Verified | This was one of the most pleasant long haul economy flights I have ever taken. I was in the window seat of the emergency exit (seat 29A). The seat is somewhat narrow, but it has unlimited leg room. The onboard service was cheerful and efficient. We were served two good meals, and the for-purchase beverages were reasonably priced. I was impressed with how hard the crew worked. I saw attendants regularly cleaning the rest rooms, and they responded instantly if someone rang the call button. The entertainment screens were bright and easy to operate, and there was a fine selection of movies, games, and TV shows. We were delayed an hour and a half out of Zurich, but there were regular updates. The negative aspect of this experience is customer service. They invite passengers to bid on upgrades to premium economy or business class, but the web site will only accept bids if your ticket was booked directly on the Edelweiss website. They have a customer service telephone number that only allows local calls. Any attempt to reach them from abroad for simple assistance in selecting seats in economy is met with an instantly dropped call.
AircraftA340
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteZurich to Tampa
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"FA were extremely courteous"

(Belgium)

Trip Verified | Zurich to Las Palmas. Edelweiss is still performing a very good service in business class. The meal in business is somewhat reduced as before covid - no more cheese. Ample choice of drinks including Champagne and some Swiss wines. FA were extremely courteous. The flights to Canary islands were never pleasant - longer flights usually in smaller planes (so no wide-body planes ) however Edelweiss is one of the best choices to reach those destinations.
AircraftA320
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteZurich to Las Palmas
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes