Edelweiss Air

I was booked to fly Heathrow to Heraklion via Geneva in October 2010. I chose Edelweiss mainly because I had to be at the airport at 1130 and I hate an early start! Unfortunately the flight leaving Heathrow was late. I was worried about missing my connecting flight at Geneva but the staff at Heathrow assured me that all connections would be made. When it became plain that I was in danger of missing my connection I asked the air steward to ask the pilot to ask Geneva to hold my connecting flight (I missed it by 10 minutes) but was told 'We can't do that'. When I got to Geneva I was told that I was being sent to Zurich in 2 hours time booked into an hotel for the night and off to Heraklion at 0620 the next day. They did not give me vouchers for food at the airport despite the fact that I'd been in their care since 1130 and only received a light snack. I was given 20SF to spend on a meal at the hotel (which was a Hilton) I had to pay another 57SF. The first hotel bus would have got me to the airport around 0545 for 0620 flight so a taxi cost another 20SF. There was no breakfast available until the flight took off - and I chose them because I don't like an early start!

London City to Heraklion returning a week later. Zzurich to Heraklion was with Edelweiss. Friendly welcome including English language newspaper and efficient service with good food (choice of main course). Perhaps the drinks trolley could have preceded the food service but otherwise impeccable.

YYC-ATH with change in Zurich. One of the best charter flights I have been on nice cabin interior good meals friendly staff and on time. Inflight entertainment very limited not a problem for me.

Excellent economy class (PUJ-ZRH) - food service & seats are excellent. Service and comfort better than Swiss aircraft. Business class (ZRH-PUJ) not bad but only in first row! If you fly on Edelweiss Air (A330-200) no sense to pay extra money for business.

Since Swissair collapsed have had to fly from Larnaca (Cyprus) to Zurich with Austria Airlines via Vienna so were very pleased to be able to fly direct once again with Edelweiss Air. Excellent flights both ways with first class service and friendly crew. Both flights arrived early. Hope Edelweiss/Swiss continue this route next summer.

Zurich - Mykonos return. Great crew outstanding food and wines enough space in business as middle seat not sold. We are Gold Members on Star Alliance and OneWord and always look forward to fly with Edelweiss - perfect start for a holiday and you feel really welcome and appreciated as a pax on this airline.

ZRH-CUN-ZRH. The onward Economy flight was just great. Seats were a bit worn but comfy. The Inflight Entertainment consists only of some audio channels. No individual screens so no individual movies no games just two movies on the big screens - unsatisfactory. But the food was great a tasty main dish and lots of ice cream and sandwiches during the flight. Also the crew was friendly and efficient. I consider the inflight economy product on Edelweiss apart from the in-flight entertainment better than the Swiss economy on long haul. But definitely not so the "Relax" Class on the return flight which is also sold by Swiss as Business Class. We decided to do so because the flight back was a night flight and we wanted to sleep - it's a complete waste of money. There was separate and fast check-in at Cancun but we had the same latest check-in time than economy what a joke. When we asked for the lounge we were told that there wasn't any for Edelweiss Passengers. That definitely was not a joke. Once aboard the seats looked like old economy seats some 30 years ago. Small ridiculous seat pitch of not even 39 inch that's just 7 inch more than on economy. It was a bit reclinable but probably not more than 45°. I could not stretch my legs and it was impossible to sleep. There were only few newspapers and 2 low-quality gossip magazines. What was not a good alternative to the 6 movies offered in the media player distributed at the beginning of the flight. The only highlight was the food and the drinks offered they were very good. And again the crew were friendly and nice although a bit slow - the first course was served 90 minutes after take-off. But on my opinion not only the passengers but also the crew deserves a better product than this so called "relax" class probably they feel very embarrassed to work in such an ambiance. Swiss should be ashamed to sell something like this as Business Class.

ATH-ZRH in economy class. Surprised to fly on a Swiss flight operated by Edelweiss but more surprised and charmed by the excellent quality of service friendly crew. The hot food was exceptional.

Phuket to Zurich A330-300. The outbound flight on time and aircraft clean and confortable. Good breakfast and hot lunch with perfect service. The cabin crew were friendly and very efficient. Nice snack before landing in Zurich ice cream during movie and countless passes with the drink trolley. Very good airline.

EDW ZRH-CLB-MLE on the 6th feb. and MLE-ZRH on the 14th feb both in Y class. Outbound night flight with hot diner and breakfast. Perfect service friendly staff clean and confortable A330. One negative point on the night flight is that they wake up passengers 2h30 before landing in CLB very annoying. Then one hour stopover in CLB remaining on board. And 1h15 flight to MLE serving sandwiches. Return flight hot lunch Mövenpick ice cream during movie sandwiches before landing and countless passes with the drink trolley. All in all perfect airline with a great level of service and food quality. This charter airline is way better than many legacy carriers around Europe.