easyJet

I travelled with my elderly mother (81) from Edinburgh to Luton return and received tremendous service from staff at easyjet. My mother finds walking difficult and extra help was given by the staff at both airports. Nothing was any trouble to the staff and despite dreadful weather on our return to Edinburgh, the easyjet staff member took my mother in the wheelchair all the way to our connecting bus. Thank you to everyone in the team!

On checking in our party of 11 all for our easyJet flight from Liverpool to Faro our cabin bags were measured and found to be the correct size for the lockers. At boarding one of the party was singled out and her cabin bag was found to be to big - this is in spite of it being deemed the correct size in the measuring receptacle at check in and in spite of the fact that another passenger with exactly the same cabin bag was waived through. When the party finally boarded there was no locker room so obviously they had to get rid of a few. We would happily have checked our cabin bags in at check in but were told there was no room. She had to pay £45 and has been refused a refund. The service on the plane was non existent the cabin crew spent 30 minutes eating their breakfasts and ignoring the needs of the passengers. Will not fly with them again.

Luton to Belfast for New Year. While landing at Belfast, winds made for a difficult landing and we diverted to Dublin. The staff kept us updated and we were told we would fly back to Belfast and try to land again and if we couldn't would fly back to Luton to change crew. We had the option to get off and make our own way to Belfast and approx 120 people made this decision, we decided to stay onboard and made it to Belfast before passengers who had made their own way. Crew were professional and friendly.

Gatwick to Milan Linate, and check in was smooth as was security. Although we had one piece of hand luggage only, we were asked to leave it at the door of the airplane and collect it on arrival, as there plane was packed. Boarding seemed quite fast, but onboard we were told that we missed our slot and we should wait one hour on the runaway for another slot. We ended up in Milan with a delay exceeding 1 hour (out of the 3 easyjet flights I booked in the last 12 months, none of them was on time). Flight attendants were reasonably friendly and seats reasonably comfortable. Albeit a low-cost airline, flight price was expensive, maybe because of the close proximity to Christmas (18 Dec).

easyJet Staff in Southend Airport have appalling customer service. They don't know how to deal with technical issues caused by their servers and seem bored enough to cause issues with myself and my husband that we have not had with easyJet or the other three airports we've flown through in the past twelve days. We paid an additional 50GBP to change the name on my ticket; somehow when my husband booked our four flights for four separate days in four separate airports, the easyjet website processed this particular flight under my husband's name twice for two seats, instead of mine for the second passenger's ticket. Never mind that we had no issue with the other three out of four. They wouldn't do anything for us.

Gatwick to Aberdeen with easyJet. We were fully aware of the baggage policy of Easyjet before we booked our domestic flight and chose to book and pay for one bag to go into the hold. Due to flooding around Crawley, our train suffered long delays and we got to the airport with minutes to spare for boarding, missing the bag drop deadline. I had to go to the gate with my cabin size case and a medium handbag where the attendants rudely harrasssed me for £45 and forced me to put my case into the hold. They didn't give a monkeys that I had already paid to put a bag into the hold! And £45? What annoyed me even more was that the flight was only 75% full so my case could have easily fit in to the overhead locker! And only one piece of baggage for a woman? Once home I requested through their customer services department some apology for the way I was treated but didn't get one, even after going through Twitter. This was the worst customer service I have experienced. I will never be using this airline again.

Gatwick to Heraklion with easyJet. Great flight there but not great back. On the way there we were on an aged A319. The plane was packed and we had a problem with the tickets because we booked the seats that we were all sitting next to each other, but a website blunder put our seats wrong because this was the only flight on the day. The way back wasn't so good, the staff were not organized, they forgot to get my drink. Overall they're a low cost airline and it's quite good for the price.

London Gatwick to Stuttgart. My experience with easyJet was not good. On my first flight to London, the plane was delayed. But that isn't a big deal. I flew with hand luggage plus a backpack from Stuttgart to London without problem. On my return flight, apparently this was a problem. I was told at the gate I needed to check my hand luggage and bring my backpack on board. Normally I'd store the hand luggage in the above compartment and the backpack underneath. I reluctantly paid £45 to have the privilege of checking my bag. I then boarded the plane, stored my backpack in the above compartment only to be told that backpacks are only stored under the seat. I see no reason why I could not bring my now checked luggage on board with me. I'm very disappointed with this procedure.

easyJet from Manchester to Belfast. I don't ask for much on short flights of this nature apart from a reasonably on time departure and arrival, so I am rarely moved to write a review. However, on this occasion I think the attitude of the young man in charge of the cabin left a lot to be desired. We were sitting in an aisle and middle seat on row two, Once everyone was on board, I noticed none of the front row seats were occupied so I asked if we could move forward one row to allow my wife to have a window seat. The young man said no because we would have to pay an "upfront fee" to do so. However, we already had easyJet plus because we had reserved row two seats. Okay, he was sticking strictly to the rules but it seemed a bit mean when no-one else was sitting there. However, there was no excuse for this easyJet flight attendant actually shouting from his seat at a passenger sitting behind me. There appeared to be some confusion over whether the passenger was using a child seatbelt properly. At this stage the aircraft was still above the clouds, the undercarriage had not been lowered and the pilot had not given cabin crew the warning that landing was imminent. There was therefore no reason why he could not have left his seat and spoken to the passenger in a polite manner. Instead, he yelled: "Excuse me Sir" at the top of his voice before the young lady sitting beside him nudged him and pointed out the seatbelt was, in fact, properly activated. There was no apology. They simply resumed their conversation about Christmas gifts they had received.

The cabin staff were fantastic. Was flying back from Berlin on new years eve and had not been well previously in the day and was worried about getting on the flight in case I was unwell. Unfortunately I was not well on the flight and they gave me a seat at the back of the plane to calm down and try and feel better, gave me water and were checking on me. I am very grateful for what they did and would fly with them again.