easyJet

Frequent flyer but recently tried easyJet for first time because of the cheap last minute tickets. Huge mistake. I've never had a worse flight experience. The flight (Barcelona to Basel) was an hour late leaving the gate because of some technical breakdown. Once we started taxiing it took more than 30 min to get off the ground. Not clear why the taxi took so long but we could have driven around the entire airport several times in that time. They have luggage requirements different from all other airlines. They appear to make all of their money running this luggage con. You can only have a single piece of luggage. They don't tell you during the long wait in line either. They purposely wait until you are just about to board so you don't have time to re-arrange your luggage. If you do manage to consolidate your luggage, they are waiting and ready to throw the other shoe at you: oh that luggage is too bulky and/or heavy. They charge you 60€ to check an extra bag. It is that or miss your flight. They are not even polite about it. 6 of us got caught in exactly the same way on this flight. After that, the ticket price is no longer competitive. Adding insult to injury, the luggage bins in the cabin are huge and could easily fit luggage much larger than ours and we flew with them all half empty. Nothing free is offered in flight to eat or drink. What they do sell is grossly over priced. The last straw was at the arrival, walking up and down stairs with droves of other people down long tunnels. Additionally, they took forever to send the luggage to the belt at destination basically guaranteeing we would miss our train at the destination. We are dreading the return flight which will be tomorrow. Never again.

✅ Verified Review | We arrived at Toulouse airport 11th July, to find our flight 21.50 flight to Gatwick delayed, and nothing open in the terminal, not even drinking water available. Flight eventually left at 1am next morning, so should be home shortly. Apparently previous crew had run out of flying hours so a replacement crew had to be drafted in to get us home. The plane starts to descend to land at Gatwick, wheels down and then a steep pull up, full power and we are back up, pilot then tells us that as we are so late the main runway is closed for repairs so he attempted to land on second runway but due to bad lighting and visibility he aborted landing. He was then going to circle for 15 mins while they re-opened the main runway. Next announcement was "welcome to Stansted". We were then told to wait on the plane while they sorted coaches for onward travel. 20 mins later were we told to make our way to arrivals for the transport home but once we were in arrivals we were then told to make our own way home (2am in the morning) and seek compensation on the EasyJet website. We eventually arrived back in Gatwick at 9am, another day off work. So far, now 22nd August, despite many calls and letters we have received no compensation, no refund of our bus fares, no explanation. EasyJet Customer Service is anything but a customer service. They have employed every tactic to not give us a straight answer. When everything is ok, they give a good service, when it goes wrong, lookout. In reality we could have flown 1st class on BA for what it has actually cost us for these "cheap" seats.

✅ Verified Review | Amsterdam to London Stansted with easyJet. They are not kidding when they sell themselves as a budget airline. If you are aware of this fact, and what it entails, then you know they will get you to where you are going, quickly and fairly efficiently, but that comfort and convenience are not high on the agenda. Their ground facilities will be using the worst and most out-of-they way parts of the airport they are flying to and from (in my case Terminal H from Schiphol, which is the least pleasant part of the airport, despite being relatively new, and London Stansted, of which many more passengers than I have already fittingly described on this site). Any extra service above getting you and only you to your destination will have to be paid for. However, the aircraft themselves seem clean enough, and for short haul flights are adequate.

✅ Verified Review | Efficient flight from Bristol to Paris CDG. Lounge (Espire plus at Bristol) was mediocre. Flight itself both outbound and return took off and landed on time. This was my main priority for this flight and on this aspect easyJet delivered. I wouldn't be keen to take a longer flight or indeed bring my children on board. Boarding is not organized. But for time keeping they seem to deliver. They don't clean the plane between flights and this keeps the times punctual. So in summary a safe and punctual flight.

✅ Verified Review | Luton to Amsterdam. Flight took off 15 minutes late, and landed at around 6:48, ahead of scheduled time. It seems that easyjet does not clean the aircraft, the seat is very thin, like a bus. only hand luggage is allowed free of charge. Although easyjet is a budget airline, my return ticket still costs more than 100 pounds.

We were unfortunate enough to have travelled on easyJet flight EZY8612 from Malaga to London Gatwick on 27th March which was diverted to Liverpool. After the flight delay, which exceeded 3 hours, on leaving Malaga we were subsequently unable to land at Gatwick because the weather had deteriorated. No reasonable explanation was given for the delay. Regarding the issues with our flight it was almost unbelievable that we were left stranded at Liverpool airport with no arrangements made for our onward travel to Gatwick. Even more outrageous was the fact that the airline was continuing to charge passengers for food and drink on board while we were being held for hours on the tarmac before disembarking at Liverpool. We have never experienced an organisation that appears to reagrd its customers with such contempt. We won't be using easyJet ever again and would advise others not to use them unless they are willing to accept this kind of service.

✅ Verified Review | Well done easyJet. Have to say that I'm pretty surprised with flying easyJet. We sat in a new aircraft (A320), with thin seats which provided some extra legroom. Boarding in Amsterdam and Prague was pretty good, especially in Amsterdam because the M gates are seperated of the rest of the gates. The cabin crew provided an overall good service on both flights.

✅ Verified Review | We booked a summer vacation to Europe - landing in Paris. We used EasyJet to book airfare from Paris-Barcelona-Paris and a week later for Paris-Napes-Paris. Trip to Barcelona was odd in that they routed us out of the terminal, onto busses, then to a plane on tarmac - similar debark in Barcelona. Inconvenient, slow. On the return trip, an EasyJet staffer pulled us out of line, measured our bags. One bag was 1" too long. She said only on purse or bag was allowed per passenger. We were charge 240 euros on the spot to return home. Later looking online, it is less clear about 1 bag. 1 bag/purse per passenger is general, but in many cases 1 purse and 1 carry-on bag is allowed. Very confusing. I can embrace the concept of a low-cost carrier but be clear about what you're not offering. Not even water, soda, juice or crackers was provided. Seats do not recline. Friendly helpful service was non-existent. Staff at BCN to help with complaints did not exist either. Worse was to come. 4 hours before we were to leave for our early morning flight - we received 3am text message saying our flight was cancelled due to illness by one of the flight crew. Had I not happen to wake up and check my phone at 3:30am, we would have been totally screwed. As it was, I spent two hours in the middle of the night trying to find a last minute flight for 4 one-way tickets to Naples. EasyJet booked the flight and return flight 1 week later. The return flight was an Air France flight. That wasn't cancelled. So, now I needed one-way tickets (expensive) and last minute (even more expensive). What did EasyJet offer in compensation? They would rebook me (at no charge) another flight to Naples or refund my purchase price for the tickets. Two issues. Next available EasyJet flight was 5 days later (bye-bye vacation). Value as for 1/2 round fair purchased a month ago. I will never fly EasyJet again. Wish I could rate lower than a 1. For the last kick in the pants, EasyJet also booked my rental car. Though I was clearly booking a 7 day trip to Naples, they only reserved the rental car for 1 day.

✅ Verified Review | I travelled from Belfast International to Malaga on 17th May of this year with Easyjet. Tried to book extra legroom but was told no seats were available so despite being 6ft 4ins tall I found myself in a middle seat between aisle and window. In normal circumstances I could endure this for a short three hour flight, however, a fate would have it the seat in front wouldn't stay in an upright position - it was in a permanent reclining position - it was broken. I asked the Stewardess if there was any remedy to this situation and she told me the plane was full but she would see what she could do, which was reasonable. She seemed to forget her promise as she never came back to me so I sat with the Lady in front practically sitting on my lap. After a couple of hours I decided to visit the toilet at the front of the plane, and saw the front three seats were totally vacant. So I sat down on one of them as there was only an hour left of the flight. The Chief Stewardess rudely asked me why I was sitting there so I told her that row 16 seat was broken. She said I would have to pay extra to sit at the front so I asked her if I would get a refund for sitting in the broken seat for the previous two hours - she said not and that I would have to return to my broken seat. As a matter of principle I refused to pay extra for the last hour of the flight and returned to Row 16. On my return home I sent a complaint to Easyjet on 29th May. I received the following response right back "Dear easyJet Customer Thank you for contacting easyJet via our online form. We aim to reply to you within 3days, although in busy periods this may be longer. We’ll be in touch soon. Regards, easyJet Customer Services". That was on 29th May 2016 - it is now 3rd August 2016, almost ten weeks later and I haven't heard anything more from Easyjet. Seems they must be very busy with complaints which doesn't surprise me one little bit. I am a reasonable person who realises that things go wrong now and then but the disgraceful attitude of staff onboard and the total ignoring of my post-flight complaint proves to me that Customer Service is very low on the priority list.

Booked a weekend in Bristol travelling from Bristol to Glasgow with easyJet. On both legs of the journey at least an hour delayed in flights. No explanation given. Speaking to other travellers this seems par for the course. Will definitely take the train or drive next time.