easyJet

I travel regularly (once a month) ALC/LGW return and cannot fault Easyjet. Bag drop off at Gatwick is easy and quick cabin crew always friendly and helpful and the planes are clean. I like the fact that the hand luggage weight is unlimited. The only bugbear I have is that when booking a return flight and hold baggage is required one way only you have to call Easyjet to do this as the system is not able to book one-way hold baggage. As a regular traveller with Easyjet would also be nice if they offered some sort of frequent flyer reward (rather than offering Easyjet Plus for £149/year) on similar lines to the Vantage Club with Monarch.

LGW to Fuerteventura and back. Trip out: At check-in / bag drop there was a n long queue despite the so called bag drop being quicker. As far as I can see this online service is just a way for the airline to save costs and printer ink. Check in took just as long as other airlines despite having my pre-booked seats and pre-printed boarding passes. I had to pay £50 fee to "check in" 2 cases as it turns out I hadn't completed the process properly. Around 40 minutes to do this. Boarding was chaotic at LGW with speedy board passengers sitting all over the plane and creating congestion with the non speedy board passengers. 30 mins late on take off. Crew were fine and polite. Food was just ok (at an extra charge). On return flight their web site wouldn't let me check in the hold baggage so had to call customer services from Spain who told me as I hadn't booked direct with them it could only be changed by my travel company or by phone with them. Charged £28 to "check in" 2 hold bags. Return: Long wait at bag drop in Fuerteventura. Check in was quite slow and boarding was chaotic. Despite handing over my pre printed boarding pass I was issued with a new one at the bag drop which rather defeats the object of the so called online service. Cabin crew polite and efficient. Plane arrived on time. Total extra charges for trip amounted to around £118 for hold baggage and food. Not good in my opinion.

London Luton to Bordeaux (Billi Terminal) 22 May 2013 13.00. Return Bordeaux (Billi Terminal) to London Luton 26 May 2013 16.10. I couldn't pre-book check-in baggage for the return flight only. When I arrived to the airport I was charged for £25/€30 to check in my bag. Even if the website doesn't allow you to pre-book your baggage on one flight if you book a round trip (£187 + £25) it would be better to book another airline. On an anther flight I had no food and beverages on board as the service was too slow so they couldn't save me before landing. I spent 1hr 20mins with no drinks.

Have travelled on numerous occasions with Easyjet in the past. I hope I never have to travel with them again. Went to Amsterdam last Friday 24 May on 10.10 am flight. Had booked in one piece of luggage and we had a small trolley case. Check in staff told us to put case in size gauge. We had no worries as this piece of luggage was used in March to travel with easyjet to Geneva. We were wrong as the wheels were not fully in gauge and we had then to pay £25. We were angry and embarrassed re this. As we waited to be checked in not one other passenger was asked to even remove their luggage off trolley just us! Spoke to supervisor on site waste of time as expected. She just said she would ensure all staff were advised to check size of hand baggage. This didn't happen. Any way the case was classed as hand luggage on our return trip.

Only complaint about this cheap flight to Nice was the bag drop at Stansted. Only two sites were open then after about 20 minutes another two which meant that with few staff a very long queue of anxious people including myself took around 50 minutes just to drop off the luggage and although we were on time getting to the airport it only left a short time to grab a sandwich from Pret before making our way to board. I recommend at least 2.5 hours with this system so that it gives you more breathing time. Coming back via Nice Airport was a delight - they had 10 baggage drop off sites and it only took about 15 minutes - Easyjet get your act together!

LGW-LPA-LGW - 20th May 2013 - Flew easyjet on holiday to Gran Canaria. Lovely modern clean plane and very friendly crew. Arrived early baggage already waiting in the arrivals area after disembarking. So efficient. Only thing that really let them down was the queuing at London Gatwick's North Terminal to drop our luggage in. We printed our boarding cards at home but still queued for almost an hour at Gatwick to check bags in. Very slow service and only 4 desks open of a possible 20. Staff were available calling customers on flights departing before ours so that was something but more staff required at bag drop for sure! Certainly didn't deter me from flying easyjet again though.

LGW-Dubrovnik return. I agree with the last few comments now easyJet has allocated seating it is a much better experience. Both flights were a few minutes late departing (air traffic congestion according to pilots) but arrived on time. Cabin crew were friendly and efficient. A good experience at least equal to that offered by many 'traditional' airlines.

First time we have flown easyjet went to Cyprus on 12th May 2013 returning on 19th. Both flights were fantastic no delays plane very clean and comfortable but the thing that made it pleasurable were the very friendly staff very professional without being stuffy.

LTN to Sharm. Travelled with infant so joined speedy boarding queue on both flights. Outbound flight was ok as there were a few empty seats so that gave us a bit more room. Few gripes on the inbound flight. The first been that they ran out of hot food and virtually everything else by the time they reached us in row 17 and the second been that despite there been a number of babies/kids on board they still insisted on putting the cabin lights on when a lot of people were asleep to do another trolley run. I understand there is a business need but a bit of common sense wouldn't go amiss. Legroom wasn't too bad given that I am 6'4". I just wish the cost of flights to Sharm would be a bit more reasonable with Easyjet especially when flights to Dubai are so much less with other airlines.

Flown twice with EJ in recent months (BRS-BCN-BRS and BRS-KRK-BRS). The new seat allocation process is fantastic such a massive improvement. Both flights were early taking off and landing (even allowing for the padding in the flight times). Nice plane and good flight crew and seats are comfortable enough for a 2 to 3 hour flight. EJ are now approaching BA as a premium airline. Since we use them 3 or 4 times a year I am more than pleased with the changes and would recommend them highly.