easyJet

I flew one way to Vienna on the 26th May from Gatwick. Flight schedule was convenient at 16.55. The check in is great you are able to do so 30 days before your flight. To reserve your preferred seat cost me just £3. The downside was the boarding with people really being crammed into the shuttle bus to the aircraft. However the flight was good but delayed by around 15/20 minutes. The crew were professional. Good variety of refreshments. Baggage reclaim was quick. I would recommend EasyJet as they have become a much more modern and generally pleasant airline.

Flew to Athens and back didn't pay a bargain basement price either and yet the price kept hiking up further with every turn. When we arrived at Gatwick we had to pay an extra £100 for the 2 cases we had. I hadn't interpreted the message on the website correctly and assumed the charge option was given if travellers wanted to take more than the usual one suitcase per person so I ignored the option to pay for luggage online. Before the trip I received an email saying the return flight time was changed to a late flight (with no alternatives) so thought I'd pay another £16 online for extra leg room so we could sleep more comfortably. Got to Athens check in and even though we had no extra weight we were asked to transfer stuff into hand luggage. I told them I had paid for extra leg room for the flight and they had no record of this either unfortunately for us I had paid this extra online so I had no receipt. I attempted to sort it out and was told to go to see a woman on the reservations desk. I crossed the airport and was met by the most arrogant obnoxious woman I have encountered in a customer service role. It was clear I was going to get nothing and nowhere.

Flew RT from Paris Orly to Rome FCO. Flight was on-time but service was lacking. This is a "no-frills" airline and you pay for everything. Snacks/drinks onboard are extra and pilot flies through turbulence instead of around to save fuel and you're limited to one carry-on bag. Even though we did online check-in we were still made to wait with all other passengers checking their luggage so that the baggage Gestapo could nail us for extra bag fees. My wife had a purse plus a carry-on bag so they hit us for 30 Euros. Spend a little more and fly with dignity.

I think the biggest issue with Easyjet is the unlimited hand baggage allowance. Easyjet are now making announcements asking passengers to volunteer to put their baggage in the hold free of charge. How can overhead lockers cope with unlimited weight? This is stupid beyond belief. You have passengers sticking 15 kilos in their hand baggage to save buying hold baggage. Did Easyjet really not see the absolutely obvious outcome of this policy. I constantly see passengers having to move items from hold baggage to hand baggage to avoid additional charges. Sort it out Easyjet.

Having flown Easyjet since 2005 I can certainly say they have gone downhill. What happened to that friendly fun cabin crew and low cost flights from friendly low cost airports? They have just become a boring and typical traditional airline a bit like a cheap BA. You now have to either reserve seats or hope that you get the seats you want when checking in further increasing the costs if you want to sit together in good seats. I much prefer the format of paying a bit extra for priority boarding and choosing to sit wherever you like. I found cabin crew to be too pushy to sell items as they kept waking people up with announcements every 20 minutes. I also found the range of food and drink on board to be small and were out of stock with most items by the time they were a third of the way down the cabin. They are also concentrating too much on Gatwick Airport and making reductions elsewhere. They stopped flying from East Midlands and have now cut back drastically at Stansted now they serve Southend which is disastrous for anybody living outside of Essex or East London. With now only having any decent service from London Bristol and the Liverpool/Manchester area in England I am finding them increasing unattractive to fly and am sticking more to Ryanair. I will not be looking to fly with them again any time soon if this trend continues!

First flight Paris Orly - Rome May 22. We stood for boarding for over an hour before being told incoming aircraft was 20 minutes late. Passengers were still getting off plane when we were on jetway and we had to stop for another 5 minutes. Took an hour to get luggage. If it could get any worse next flight Venice-CDG (1.30 hour flight) June 8th was supposed to board at 8.40 pm. Due to a crew change we did not board aircraft until 2.30am arriving 4.30am June 9th! Over 6 hours delay with everyone pretty much spending the night in the airport. Consolation: Food voucher.

Flight FCO-MXP May 28th 2013. It has been one of the worst experiences no information in the airport. Only the crew onboard said what was happening! At the time of boarding (when finally staff in the airport had to show themselves) staff were rude. I am a frequent Easyjet flyer and I'm changing my mind (fare and getting comparable to other airlines and services were once good now are worsening and assistance is pitiful).

We returned from Munich yesterday after the worse flight we have ever had we booked seats with extra legroom as my husband has sciatica and needs extra room as soon as we entered the plane we were told that we would be putting the plane at risk by sitting in our booked seats. When we complained we were treated in a very arrogant and rude manner by the cabin crew who seemed to think our plight was very amusing. There was no apology and no alternative seats offered. The plane was also old and scruffy. This was our first and last flight with easyjet.

I travel regularly (once a month) ALC/LGW return and cannot fault Easyjet. Bag drop off at Gatwick is easy and quick cabin crew always friendly and helpful and the planes are clean. I like the fact that the hand luggage weight is unlimited. The only bugbear I have is that when booking a return flight and hold baggage is required one way only you have to call Easyjet to do this as the system is not able to book one-way hold baggage. As a regular traveller with Easyjet would also be nice if they offered some sort of frequent flyer reward (rather than offering Easyjet Plus for £149/year) on similar lines to the Vantage Club with Monarch.

LGW to Fuerteventura and back. Trip out: At check-in / bag drop there was a n long queue despite the so called bag drop being quicker. As far as I can see this online service is just a way for the airline to save costs and printer ink. Check in took just as long as other airlines despite having my pre-booked seats and pre-printed boarding passes. I had to pay £50 fee to "check in" 2 cases as it turns out I hadn't completed the process properly. Around 40 minutes to do this. Boarding was chaotic at LGW with speedy board passengers sitting all over the plane and creating congestion with the non speedy board passengers. 30 mins late on take off. Crew were fine and polite. Food was just ok (at an extra charge). On return flight their web site wouldn't let me check in the hold baggage so had to call customer services from Spain who told me as I hadn't booked direct with them it could only be changed by my travel company or by phone with them. Charged £28 to "check in" 2 hold bags. Return: Long wait at bag drop in Fuerteventura. Check in was quite slow and boarding was chaotic. Despite handing over my pre printed boarding pass I was issued with a new one at the bag drop which rather defeats the object of the so called online service. Cabin crew polite and efficient. Plane arrived on time. Total extra charges for trip amounted to around £118 for hold baggage and food. Not good in my opinion.