easyJet

I took several easyjet flights in the last few years (Berlin Rome Venice Copenhagen and Dresden - always departing from Basel). I have to say that I'm pretty happy with it. You pay for what you get. The passengers usually are rude and the seats are tight but for short trips it is ok. I had a big delay once (5+ hours) but normally it leaves on time or with minor delays. I never checked in luggage therefore I can't review that part. I also never eat/drink on board so I don't understand the complaints of many about that. It is an airline not a restaurant! Eat at the aiport if you must! Easyjet is great for short trips (less than 2 hours).

My comments relate to the absolutely awful quaintly named 'baggage drop'. To read the easyjet web site this sounds like a casual walk in the park. It is not. Departing Gatwick we were in a zig zag for 50 minutes with the staff constantly going up and down pulling out passengers who were likely to miss their flight thereby pushing the rest of us back in the queue. However worse was to come on the return leg from Copenhagen when we were in a 60 minute baggage drop queue due to there being just one desk open - easyjet will not pay for more. On this showing just what is the difference between check in and baggage drop.

Gatwick - Malta EZY8823 2/2/14. Malta - Gatwick EZY8824 6/2/14. We approached Easyjet with some trepidation - having witnessed hoards of passengers running to grab a seat. However this has all now changed. The on-line check-in was relatively simple although we were unable to choose seats for our return flight - however the allocated seats were reserved and we were seated together. Bag drop was simple and extremely well-organised at Gatwick the seats were comfortable and the removal of a reclining function meant that ones knees were never crushed by the person in front! Plenty of leg-room for the average male and the flight attendants were polite and professional. All in all a hassle-free and pleasant experience.

I travel on a regular basis with Easyjet but really think it's time to ease up on their draconian baggage rules. Now that Ryanair have seen the light and not only offer priority boarding and allocated seating but they allow you to take a small handbag along with your carryon bag. This just makes life so much easier!

LPL-PMI-LPL. A short winter break to Mallorca was made very easy by the efficiency of easyJet. Both flights were full but we still managed to depart and arrive early on both sectors. Cabin crews were both hardworking and patient especially in trying to maximise capacity in the overhead lockers when some passengers seem oblivious of the needs of anyone but themselves. Cockpit crew also kept us well informed throughout both journeys.

Glasgow to Berlin return flight 23rd to 30th January. Both flights on time aircraft clean seats were fine for what is a short journey. Took longer than usual to board on the outward flight mostly due to the scrum to find overhead locker room for the hand-luggage as people understandably want to save £27 for the privilege of checking-in a case. Only gripe is that Easyjet are not as flexible with hand-luggage as they used to be it's a strict one bag per person rule meaning handbags sandwich bags etc must go in your hand-luggage. In Berlin they were checking the size of the bags in the metal cages so be sure that your bag isn't bulging!

EZY8403 LGW-DME 20/1/2014. Would give no stars if I could. Appalling customer service. We were informed at the check in of an hour and a half delay went to have a lunch as now had the time. The flight went on time leaving a few passengers behind. Called the customer services according to their information the flight was delayed and still boarding the ground staff said the flight had left. After a very stressful afternoon the company accepted the liability and rebooked us on another flight the next day. Not worth the money saved poor customer service.

Geneva-Bacelona one way (thankfully). The problem with EasyJet is the ground staff. My bag weighed 20.5kg as shown on their scales and they insisted on counting it as 21kg and proceeded to charge extra. I thought I was dreaming. They could not be that fussy and mean. I asked them to re-weigh and it was 20.5kg. They were fussy mean and petty so I had to take an item of clothing and carried it on. The rudeness of the ground staff continued till the gate. With EasyJet you don't save anymore and when you do it is not worth the hassle and bad blood. Never again.

This is the 1st time we have ever flown with EasyJet and they do a great job. We flew 4 times with them from Paris-Rome 21/12/13 then Rome-Nice 28/12/13 then Nice-Barcelona 2/01/14 and Barcelona-Paris 7/01/14. We only had 1 small delay and on all other flights left on time. Would recommend.

LGW - Seville - LGW. We pre-booked seat in the front of the plane and it gave us Speedy Boarding which was very convenient as we could take large bags with us on the plane. Flight to Seville uneventful crew friendly we took off and landed on time. Return flight was little bit delayed due to weather in the UK. Crew again very friendly and chatty. Halfway through the flight we hit bad turbulence the crew tried to put our minds at rest and make us feel better by explaining what is happening. Very professional behaviour from both the crew and the captain.