easyJet

They might be the cheapest but that's for a reason. As a frequent flyer I have never used easyjet but did a quick trip to Germany and needed just a cheap flight instead of transatlantic. You are treated poorly by employees that cannot be bothered. The cabin staff were fine its the boarding staff that I have a problem with seeing passengers getting charge 55 euros for a case which was only a few millimetres too big. I will know if I travel again in Europe would rather pay the extra few pounds and travel with a decent airline.

Paris to London. The crew member in the boarding line was extremely rude abrupt and uninformative. It was all in relation to cabin baggage being more than one bag mind you the second bag for us was a tiny handbag. We flew from Italy to Paris with no problems carrying exactly the same baggage. We were then rudely pulled out of the line and asked if we understood English in a condescending voice after being given no time to try and fit our handbags into our luggage. We were then sent to the boarding desk because we couldn't fit one in. The crew member there had no idea why we were sent there so he sent us back. We were then told it was going to cost an extra 55 Euro for a bag 1cm thicker than the allowed thickness which is outrageous not to mention we were well under our weight limit. I then noticed that some other passengers had cabin baggage as big as the one we had to pay extra for and put in the hold and also a large handbag or briefcase. In one country we are allowed certain things and the next we are not. For the same company in these countries policies and procedures are different obviously as a result of poor management. I would not recommend anybody use this airline I would rather pay extra for another airline and will be in future.

Returned recently from Barcelona back to Newcastle paid for one case in the hold and carried one shoulder bag onto plane couldn't believe the size of the cases people were carrying onto flight some bigger than my case! No one was asked to put bag into bag sizer or indeed no check in staff even bothered to look over the counter. My issue I have with this is apart from stupidly paying for a suitcase when I could easily as it turns out take into the cabin but I was also refused to put my bag into the overhead lockers as they "have to accommodate the larger cases"! My shoulder bag was the proper size for the flight but as it turns out it was too small. I was told that I had to put it on the floor along with my coat (it was too tall to fit under the seat in front) I had a very uncomfortable 3hrs unable to move my legs the crew member was extremely rude and didn't care about the discomfort. Surely the airlines need to have an idea of the weight of the luggage on board an aircraft? At Newcastle there was virtually no hold baggage apart from ours. If we had been the last on the flight I could understand it if there was no space in the lockers but I was on fairly early in the queue the cases overhead were crammed and one of them was taped closed obviously previously overloaded?

1st trip with them going out seemed easy enough. All customers took hand luggage as we did-checked with Easyjet to make sure what was allowed. 1 size hand-luggage hand-bag not included! No room onboard so our bags went into the hold. Poor service on board - passing items over you no excuse me discussing other passengers in front of you. Then flight back from Paphos got charged for my hand-luggage and not allowed to take my hand-bag on board? Only 1 item allowed - not told that before I travelled. Other passengers allowed to take 2 items.

19th Feb 2014 Gatwick North Terminal to Tenerife South airport. Online booking:–Easyjet have a very user friendly website and their email communication was superb. Baggage charge: I found the £18 charge for a small bag to be outrageous. Bag Drop: the bag drop was straightforward and the staff member efficient but unsmiling and not at all friendly. Boarding: orderly enough but the announcements were not very clear and I saw 2 elderly people struggle unaided. The cabin crew were not at all friendly and seemed disorganised too. One member of the cabin crew was particularly unfriendly and gruff in the way in which he interacted with a young mum and a baby. Later in the flight I bought a coffee and the same man who was rude to the lady with the baby handed me my change with a phoney smile and the money with a strange expression. I checked the change and saw that rather than a £2 coin he had handed me an Arabic coin. I immediately saw this and asked for the correct coinage. It took the efforts of two of his colleagues for me to receive the correct change and no apology. Announcements: there were very few announcements during this journey and no route map at all. The lady captain made one announcement at the end of the flight. Comfort: The seat was rather thin but comfortable enough for the distance flown. Value: the price I paid was quite reasonable. However this was not the cheapest on this route and so I shall shop around in future to make sure I get a good deal.

Paris-Berlin Schonefeld-Paris on 20-22 February 2014. Did not notice any particular problems except the boarding process in Berlin. The part B of the airport from which Easyjet flights depart looks like a hangar with no ventilation and places to sit. There is a huge line for boarding moving very slow. They started boarding before the plane arrived and all the passengers had to wait in very small room overheated with no fresh air. Also they write that the gate closes 30 minutes before departure while in reality it only starts at this time or even later. I guess that is completely unacceptable even for a low-cost.

London Gatwick to Bari. Out on 15 Feb flight over 3 hours late. Sent to distant gate for an on-time takeoff where the flight was not even displayed. No information all afternoon and nobody to ask Kept in-touch via Easyjet website. Panic amongst passengers when flight suddenly displayed as 'Gate Closed'. Terrible customer service non- existent. Flight crew lovely. Return flight on time and up to standard of low cost carrier.

I flew from Edinburgh to London. The crew members checking boarding passes at the gate were rude and uninformative. My bag was too big for the cabin but then I was told I wasn't allowed my small handbag on board even though I was allowed both bags on my flight from London to Edinburgh. When asked why the sudden change in policy she had no answer and ignored me while I stood there clearly confused. I also feel that policies should be consistent throughout all airports you are situated at and all crew should be informed and enforce these policies.

I have flown to Portugal and to Berlin and have found it a joy. The staff were friendly and although on one flight I had delays I can imagine that it would be the same with any airline. I'd recommend getting a larger seat as I do think the cheaper airlines have very small seats. Overall I always look for Easyjet first as I've had good experiences. The inflight food and beverages I tend to steer clear of as they are never that great but you can grab what you need when at the airport and save some pennies.

ALC to LGW: Have utilised Easyjet many times on this route during the past year however sad to say that this may be the last. The cabin crew were rude unapproachable non-existent and rude. They quietly moaned about the passengers within earshot and acted as if cabin baggage was an inconvenience (even for their frequent fliers - including us). As there was insufficient room in the overhead bins for others hand baggage they pushed them in front of the empty seats behind us; as this caused discomfort to myself I made the crew aware and they repositioned it. The flight attendant felt as if she was doing me a favour. Have flown with this airline since their infancy (circa 1997) with no complaints. This was such a shame.