easyJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1492 reviews
5/10
3 star Skytrax Rating
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9/10

easyJet customer review

(United Kingdom)

First time flier with Easyjet Manchester to Paphos return in April 2014. I had not considered Easyjet previously due to poor impression generated by TV documentary. However our expectations were exceeded on both flights. Rapid check in using speedy boarding; friendly efficient staff; very modern clean plane; the extra leg room seats were spacious and firm yet comfortable. Prices competitive. Did not have a meal but refreshments were fine. Flights were on time for both outward and inbound. Highly recommended.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
7/10

easyJet customer review

(United Kingdom)

4 Flights in total EDI-LTN-GVA and the same stop over on the journey home. I have no major complaints about the flights the aircraft was to an acceptable standard cabin crew were okay. Paid extra for speedy boarding more than worth it at EDI and LTN but not Geneva as speedy boarding only gets you onto the bus first so after you get on the bus all that money spent on getting there first as no speedy boarding customers can get on the aircraft before you. Consequently we were some of the last on. Except for that and the fact at the cooked cheese and ham toastie was a bit expensive a very good flights would fly with them again just be careful what airports you book speedy boarding with!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
9/10

easyJet customer review

(United Kingdom)

Three return flights from Bristol to different destinations in the last three months all very satisfactory. All left and arrived on time or a little early staff were efficient and friendly and the aircraft were tidy (one with a new interior was very nice). We only ever had hand luggage (within the stated dimensions) and encountered no problems. I feel easyJet has clearly moved on from its low-cost roots and is now pretty much indistinguishable from legacy carriers admittedly the fares are not much less and can be more unless you book well in advance if you can though it is a good value.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
8/10

easyJet customer review

(United Kingdom)

Inverness - Gatwick - Funchal - Gatwick - Inverness. All flights landed pretty well on schedule. Aircraft clean and crews all very good and efficient - even managed a second pass with drinks on longer legs. A319 a bit cramped but A320 more than adequate. Departure from FNC frustrating - called very early and they even had us lined up beside the apron. then the aircraft landed. Better planning would have reduced over an hour of standing around. Speedy Boarding was worth the cost.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
8/10

easyJet customer review

(Germany)

Very good and clean aircraft. Most of the flights were scheduled on time crew members attitude while giving safety instructions was bad. I would recommend EasyJet for their very lucrative pricing for short haul offerings on time flights and reasonably new aircraft.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
8/10

easyJet customer review

(United Kingdom)

MAN-CFU-MAN. By booking early we got a very good deal for return flights to Corfu: in fact we would not have chosen Corfu but for the good flight prices. The journeys each way were well up to the standards we have always encountered when flying with easyJet: friendly and helpful cabin crews informative flight deck and no hassle at the departure gates. We were held for a time between the gate and the plane in each direction but still managed to depart marginally ahead of schedule and arrive a few minutes early in both cases. The only aspect that detracted from the overall experience was the seating on the A320 for our return flight: instead of the familiar easyJet seats we were faced with what looked like slimline (even economy!) seats. They seemed to offer a little more leg room and possibly better cabin visibility but the three of us all independently commented on the lack of comfort after less than an hour of a three hours' flight. The seats lacked padding and seemed foreshortened as did the armrests My rating for seat comfort is therefore based half on the outward leg and half on the return leg. I hope these uncomfortable seats do not become standard in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
9/10

easyJet customer review

(United Kingdom)

Recently flew Gatwick to Hurghada. Check in was great as Easyjet take up what seems to be an entire check in area of their own. Our hold bag was slightly over but the check in lady kindly ignored this. As we were travelling with our young daughter we boarded ahead of other passengers which allowed us to get settled without holding other passengers up getting things into and out of bags. Service during the flight was great announcements were adequate and we landed ahead of time in Hurghada. I am 6ft 5ins and found leg room to be fine. Sure you can't stretch out but it's fine for the duration of the flight. I really liked what seems to be new seating with thinner more comfortable padding. All in all another good experience with Easyjet.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

easyJet customer review

(United Kingdom)

EZY 8621 out 26 April return EZY 8628 27 April. Nice new A320 will take a while to change whole fleet cabin crew have a more fitting uniform for the corporate market they have a good age range of crew and as with all walks of life you get good and bad but mostly good As for the food. Well it's not Virgin Cathy or Emirates but it's what you pay for. If you are hungry there is something to eat. They have changed their coffee from Starbucks which for me is good. Luggage issues: they do have some conflicting issues depending where you are ie: only I piece of hand luggage. Then people get on with bags. Does make me laugh. As for the new size I have noted they all stay in the cabin and the larger ones moved to hold at no cost. Speedy boarding I use all the time and it works well. Now as to cost - cheap airline it is not sometimes other providers can be a little cheaper but do they have the amount of flights. No I have had more problems with other airline than ever with easyjet.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
3/10

easyJet customer review

(United Kingdom)

Easyjet hand luggage system is a joke. All hand luggage was allowed on the plane even if it did not fit the 'new' standard size. Having much smaller bags meant that we had to have 2 pieces under the seat so that they could fit 1 non guaranteed bag on the overhead locker. You are positively discriminated for taking a bag that is smaller that the new guaranteed size. Next time I fly I will be taking my usual size bag as this will end up in the overhead locker and I will get my leg space. No checks on the size of the luggage was performed at time of boarding. It took an extra 30 minutes to load the plane due to the chaos.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no
na

easyJet customer review

(United Kingdom)

Daughter flow from Paris to Bristol with Laptop Bag and Cabin Luggage treated ok on the French side. Flew back to Paris from Bristol with same Luggage treated very badly had to pay an extra £45 for laptop bag welcome to rip off Britain.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no