easyJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1488 reviews
5/10
3 star Skytrax Rating
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7/10

easyJet customer review

(United Kingdom)

MAN-RAK-MAN - Outbound was a decent flight we had booked extra legroom seats which was nice for a 4 hour flight flight left on time and landed half hour early the FA's worked hard during the flight ensuring toilets were kept clean I agree with other reviews in that the food is expensive. Return trip flight was delayed by 90 minutes at Marrakech but they did not announce the delay until 10 minutes after the flight was meant to depart no announcements or explanation until after we had boarded. What was worrying is that another easyjet flight to Milan was boarding whilst we were waiting and they had adopted a Ryanair style cage to check bag sizes there were a lot of disgruntled passengers Easyjet is my carrier of choice but that will change if they start to adopt cheap money making tactics.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
5/10

easyJet customer review

(Australia)

Flew Easyjet from Luton to Tel Aviv in March. Both flights left and arrived on time. Major problems with the flights were the times if left early in the morning and arrived back late at night which necessitated a stay in a hotel. I had a small bag which I wanted to put in the hold but they wanted £30 for the service. No IFE available the food and drinks on the flight over priced.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
10/10

easyJet customer review

(United Kingdom)

LGW-VCE/PSA-LGW. Both flights operated to schedule. Boarding swift and efficient. Aircraft (A319's) in good condition and crew friendly and informative. Seats pre-allocated (at no cost) so family sat together. Fare was very good. Easyjet becoming my preferred 1st choice on Euro shorthaul.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
na

easyJet customer review

(United Kingdom)

We travelled (or tried to!) on 9 April and were supposed to be flying back at 15.10hrs. We were told that there was a technical fault and they would have to fly a plane from the UK which would delay our flight by 7.5 hrs. We were given a £4.50 voucher for food which is an absolute joke. Passengers were treated with great disdain staff were rude and unhelpful and they even left a very old couple in wheelchairs to their own devices. Anyway we decided to get another flight with BA but had a terrible struggle to get our bags back. We were told that now we had booked other flights Easyjet took no responsibility for our bags as it was BAs responsibility to get our bags off the Easyjet plane on the runway! We eventually got our bags after lots of chasing and managed to get our BA flight within the nick of time. Apparently the Easyjet plane finally departed 11 hours late. We will never travel with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
na

easyJet customer review

(Spain)

Gatwick - Valencia. When I arrived with my small suitcase and a small backpack with my laptop the assistant told me I could not enter with two bags. At the same time the other passengers came with one suitcase but with many objects (clothing bags) in hand. It was a robbery: £45 for a small bag. Never again will I fly with easyJet.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no
na

easyJet customer review

(United Kingdom)

Less Customers less issuesthat was a comment yesterday from one of the EasyJet representative at Gate 17 from London Luton to Berlin Schoenefeld (departure 18.15 pm). They have done anything they could to get rid of customers. I flew with my 3 year old son who I paid full price for. I didn't want to take an extra luggage for him due to the many stairs on the way to the gate. Therefore I took one piece of luggage which was one inch too big. It was only one luggage for both of us. Nothing else and they charged us 45 pounds. Another customer same issue who had no cash and only a ATM Card to pay for his oversized back was refused to enter the aircraft until payment. Luckily another customer helped him out. Never again with EasyJet.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
10/10

easyJet customer review

(United Kingdom)

We flew on an EasyJet Airbus A319-100. We flew from Bristol to Mallorca. FA's were friendly and catered to our every need. The toilets were a little dirty but what do you expect? Seats felt very comfy. Food was satisfactory but a little hot. I would have no qualms about flying with EasyJet again!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

easyJet customer review

(United Kingdom)

Flown with various other carriers in my time but I personally think it's impossible to beat easyJet in terms of practicality and efficiency. Flew London Luton - Madrid Barajas and returned 3 days later. Outgoing flight pushed back on time and departed as scheduled smooth flight very professional and impressively presented crew who were extremely attentive throughout. Lots of communication from the flight deck and arrived 20 minutes early. Bags delivered promptly. Coming home plane arrived 30 minutes before expected departure it was turned around within a matter of minutes and we boarded early. Pushed back approximately 3 minutes early departed with an expected flight time of 1hour and 50 minutes. Plane was absolutely immaculate and again the crew were fantastic. Nothing was too much trouble and everything was handled professionally. Landed at Luton 20 minutes early bags again delivered within 5 minutes of clearing immigration. I would undeniably recommend EasyJet over British Airways and other competitors short haul offerings at least with easyJet you can expect a consistently excellent service on time flights and reasonably new aircraft the low cost carriers and catching up!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
5/10

easyJet customer review

(United Kingdom)

Gatwick-Malta A321. Service was good but the food seemed pricey! Seats were a bit cramped but better than Flybe. Boarding was easy but took time. Hold items came out on time. Overall it was a good flight.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
2/10

easyJet customer review

(Italy)

EZY990. Flew out of Venice to Naples on 5 April 2014. Without notifying any passengers that the flight was to be delayed 2 hours we all stood in line waiting to board. There was also a gate change that happened. Once onboard and inflight we were all informed of the drinks/food they offer however you had to pay for everything including water. Will never fly EasyJet again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no