easyJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1159 reviews
6/10
3 star Skytrax Rating
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9/10

easyJet customer review

(United Kingdom)

London Gatwick to Rome Fiumicino family of four. No bags checked so we went straight to the gate. Boarding started on time take off was on time and we arrived 15 minutes earlier. Perfect flight really. You don't get as much leg space as you would get with British Airways but for a 2 hours flight is absolutely fine. Seats needed some attention but overall appearance was good. No concerns over aircraft safety anyhow. Cabin crew was polite and helpful aircrew kept updated regularly (more than other major carriers do). Overall as usual very satisfied with Easyjet.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

easyJet customer review

(United Kingdom)

My wife and I recently went on holiday to Malta booking the flights and extra length seats online through EasyJet. This coupled with the rapid check-in and boarding was completely hassle free with the flight time out and return being on time. All the staff throughout were efficient and courteous making our holiday experience relaxing enjoyable and stress free.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

easyJet customer review

(United States)

After reading previous posts was pleasantly surprised. CDG-VCE chose speedy boarding. Priority check-in and priority boarding. Crew extremely professional and helpful. Comfortable courteous on time easy. Would use them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
na

easyJet customer review

(United Kingdom)

Flight was fine but the check in was appalling I got charged a fortune for a second piece of luggage - a camera less than 6x4x4 - but women with much larger handbags were allowed to take them on the plane in addition to their cabin bags. Customer service dreadful - utterly useless - and there is no Easyjet UK phone number.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no
7/10

easyJet customer review

(United Kingdom)

London Gatwick to Edinburgh International and back on the same day. Generally ok flight from Gatwick to Edinburgh was late by 3 minutes however the flight back was delayed 30 minutes. However staff were helpful and friendly in getting information to passengers. Despite having little leg room the seats were comfortable and fine for a short flight. Food was ok. I gave a zero for Inflight Entertainment because there was none. The price was fantastic at least £20 cheaper than British Airways (on an equivalent flight). In general a good experience. don't expect them to be on time or to be as good as the more pricier companies but for a short flight (anything less than 3 hours) you really can't go wrong.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
7/10

easyJet customer review

(United Kingdom)

LGW to Marrakech return on A320. Both flights arrived on time. Service was reasonable as you get what you pay. Newish aircraft's.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
8/10

easyJet customer review

(Spain)

Malaga to LGW LGW to Nice return. On time on all 4 flights no problems with the flight. The problem is the airports. At Malaga we were sent down the ramp and then had to wait about 10 minutes while the previous passengers disembarked. We were right behind large glass panels and the sun was baking! No way to shelter. At LGW Easyjet has a sort of add-on terminal which is at least 400 yards along endless corridors from the exit into the main terminal. It carries the numbers from 100 upward and most North Terminal Easyjet flights use it. For anyone who finds walking less than pleasant it is a long way!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
9/10

easyJet customer review

(Netherlands)

I fly regularly between Amsterdam and Luton. Except during ash clouds and extreme weather the flights were punctual. Pity about the extra charge for credit card payment. Only train tickets to London via first capitol connect for sale in the plane pity as people are not aware that if they get in the wrong train they will have to pay again. Also other destinations eg Bedford not for sale in cabin. A shuttlebus to the railway station don't forget to buy your ticket for this in advance! Only plane tickets bought far in advance can be had for a reasonable price at the last minute very expensive. However this is a good airline if you are travelling to the Luton area London or using the railway service from Parkway. Overall I am a satisfied customer and would recommend easyjet.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes
9/10

easyJet customer review

(United Kingdom)

LIS-EDI 13/04/13. Half hour delay in departure due to incoming flight experiencing high head wind. This was explained by captain once boarded and as promised lost time was recovered as same wind considerably shortened time in air to Edinburgh. Clean plane smooth flight and pleasant crew. Easyjet now offer broad range of destinations from Edinburgh and will happily use them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

easyJet customer review

(United Kingdom)

LGW-VCE PSA-LGW. Both flights on time and operated with clean and quiet A319's. Crews professional and attentive with informative flight deck announcements. Fares excellent considering it was Easter week. Amused on both flights to get off the bus ahead of the "Speedy boarders"!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
yes