easyJet

VRN-LGW. No frills airline where I even need to pay for water. Verona airport has nothing to do but I can't blame the airline the boarding process involved having to push our way through people who did not purchase priority boarding and standing in buses that had their doors open in the summer heat. Aside from that nothing else to report. I would have flown BA if I could to LGW since the value I think is better.

Flew London Gatwick to Alicante return. Flights left on time and service good at both airports.

Gatwick to Bari and back. Ground staff at Gatwick seem to take a delight in the one bag rule. Both crews very pleasant as usual. Boarding at Bari a shambles. Ushered through to the bridge but then waited 15 minutes on staircase as they won't pay to use the full bridge service. Arrived a bit late at Gatwick but to South Terminal. Fine for me as I was alone and catching the train but a real pain for anyone expecting to be met at the North Terminal. And not a word from the cabin crew and no ground crew to offer any apology or explanation. Not good enough. And when comparing prices worth noting that the drinks and snacks I had free on BA the week before would have cost £13 on Easyjet.

Have travelled several times with easyJet and continue to be very satisfied with the service provided. Crews work hard are helpful and informative and we never feel hassled. Particularly worthy of mention is the assistance my wife received on our recent flight to Malaga - she thought she had mislaid her passport when she reached passport control and rushed back to the plane before boarding began for its return journey. The crew were both sympathetic and helpful especially the Spanish boarding agent. When they couldn't find it she knew it had to be on her person somewhere and it was. The only niggles that I have relate to the seats on their newer aircraft and the way in which they release their future flight schedules. We came back from Mallorca in September on a new A320 with slimline seats which lack the padding and comfort of the older style ones. As for the flight schedules separate releases for Spring early Summer late Summer have resulted in us twice settling for flights in 2015 with Ryanair instead of waiting for easyJet to release its next tranche. We would find it much more convenient if the whole of the Spring and Summer flights were published at the same time and easyJet would be less likely to lose our custom.

Recently flew from Glasgow to Belfast (and return) with mobility impaired parents in law. Couldn't praise all the staff enough . They made the trip easy and a pleasure.

Stansted - Malaga Return. On time for take off and coming home arrived earlier lovely flight - Cabin crew friendly and very professional that's all you need when flying. Other airlines should take there lead do not know what people are moaning about.

LGW-PFO return. Aircraft clean and tidy with helpful cabin crew auxiliary engine was u/s so aircraft cabin very warm. Captain came into main cabin and explained we would need tender assistance to power up engines. He was not only very informative but highly entertaining taking any pressure off the cabin crew due to circumstances. Although late in departure we arrived a few minutes ahead of schedule. Return flight also excellent with a good crew but information in main lounge was poor regarding gate and boarding. Without doubt the 'new' arrangements regarding allocated seating has made the experience that more civilised when boarding. My only issue is the poor choice of food on board and the exorbitant prices for tea and coffee. That aside easyjet really are ahead of other short haul airlines.

As an easyJet virgin was somewhat apprehensive. Needn't have worried! Apart from a less than smiling reception at the outward bag drop found the whole experience pleasant with very professional cabin crews (infinitely better than the Virgin Atlantic crew experienced on a long haul to Delhi). Inflight prices somewhat expensive but could have been much worse considering we were captive customers. Only one real concern and that was the lack of padding in the seats and consequent bum numbing - glad it was short haul! However overall would certainly travel easyJet again.

2.5 hours delayed from Prague to Gatwick paid 200 pounds and get to Gatwick middle of the night taking cab for another 60! Very bad first flight experience lady sitting next to me at said on Friday flight she was delayed 6 hours and Sunday flight 2.5 hours. They said delay was because of bird etc. Will not fly again.

EZY8921 LGW to Faro on Saturday 4th October. What a wonderful welcome on board by pilot and co-pilot. Already excited about my holiday they really made my day and to also to be greeted by the pilot on the ground when exiting the plane showed super customer focus.