easyJet

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1488 reviews
5/10
3 star Skytrax Rating
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10/10

easyJet customer review

(United Kingdom)

INV-LGW. Very friendly staff both at Inverness and on-board the aircraft. As soon as we got into the airport we were greeted by smiles from the easyJet staff. Once on-board the crew acted very professionally considering it is easyJet snacks were on offer which was a plus. Would definitely recommend!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
8/10

easyJet customer review

(United Kingdom)

LGW-ACE and return. Chaos at check in at 6 am but after that experience was very good. Easyjet are much improved especially the professionalism and friendliness of cabin crews. Inflight catering is expensive but edible.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
1/10

easyJet customer review

(United Kingdom)

I recently booked a trip from London to Jersey for 4 people on easyjet which was a complete mess. One of the passengers arrived separately from the rest of us. He processed to easyjet check-in desk to get a boarding pass and was given the wrong boarding pass by the staff member. He never checked the boarding pass and managed to clear security at the airport with it. When the remanding 3 passengers tried to clear security with our boarding pass this was then it was discovered that the boarding passes were mixed up. This took sometime to be resolved but eventually did. As it was nearly time for our flight to leave we hurried to the gate only to find that is was already closed. At no point during this period did easyjet page us to advise that the gate was closing or that it was the last call for us (the passengers). We had to go back to easyjets desk in the departure area and waited over 45 minutes before someone came to the desk to see us. We had the use the phone on the desk to call an easyjet staff member 7 times before someone arrived. When someone did arrive the matter was not handled with any urgency. We were taken back to customer service desk and were told that it is our responsibility to get to the get to the gate on time. In order to change the ticket we would need to pay. We advised them of the error made my easyjet staff of giving the wrong boarding pass to the wrong passenger. We also asked why we were not paged and was told that easyjet doesn't page customers. They will only do so if you have checked in a bag. We did not check in any bags as we were only going to jersey for a day. I told the agent it was discrimination as easyjet assumes that all passengers are literate. Also it is common practice for airlines to page passengers if they have checked in and not arrived at the gate. We were offered the next easyjet flight which was in the afternoon at nearly 4pm which meant our day trip would not happen. Tried phoning customer service and we were meet with the same no help attitude. In the end we when to jersy and was only able to spend 2 hours. A very unsatisfactory trip. Since then trying to get customer service to take some action has been terrible.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
10/10

easyJet customer review

(United Kingdom)

Never flown with easyJet before and feared the worst. But despite a bit of a jam when boarding I was impressed. Aircraft was clean and fairly new. In flight service was quick and friendly and the Captain kept us well informed regarding the progress of the flight both ways and expected ETA. On the whole for a budget airline (or any airline for that matter) a good experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
10/10

easyJet customer review

(United Kingdom)

Travelled 3rd November EZY1897 MAN-SXF returned 6th November EZY1898 SXF-MAN. Whole package booked through Easyjet online really easy to navigate check in at Manchester a breeze and through to departures within 10-15 minutes. Onboard very new A320 with new seats plenty of space and immaculate. Crew friendly and provided efficient service return flight just as good again excellent crew very friendly and landed 10 minutes early - will recommend Easyjet to friends and family and will book and fly again with Easyjet.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
5/10

easyJet customer review

(United States)

VRN-LGW. No frills airline where I even need to pay for water. Verona airport has nothing to do but I can't blame the airline the boarding process involved having to push our way through people who did not purchase priority boarding and standing in buses that had their doors open in the summer heat. Aside from that nothing else to report. I would have flown BA if I could to LGW since the value I think is better.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
no
2/10

easyJet customer review

(United Kingdom)

Friday night flight from Glasgow to London Gatwick. We arrived at 18.00 for the flight as we had to drive in from northern Scotland. Flight was supposed to depart at 21.20 and land at 22.45 after which we would get some sleep in a hotel and fly out to Tenerife at 05.50 the next morning. At check-in we were advised of a delay of 1 hour 38 minutes with no explanation but the agent told us to keep watching the board as easyJet would try to push the flight forward. The opposite happened. Our scheduled departure time went past 23.00 00.00 and 01.00. Eventually a fellow passenger told us that refreshment vouchers were being handed out at the gate but no announcements were being made to that effect. Staff at the airport were visibly annoyed at the situation. There were no easyJet representatives to speak to only gate staff. When they finally did appear they told us that the delay to the inbound flight was due to severe thunderstorms in Gatwick earlier on in the day but every flight before and after it had already left Gatwick so clearly something else was wrong. They eventually told us that the aircraft was now fully boarded in Gatwick and was awaiting one more crew member they would inform us of its departure. The aircraft landed at 01.50 and we were called forward for boarding immediately leaving us standing for 10 minutes - not what we wanted having been awake since 05.00 the previous morning. Boarded just after 02.00 and took off at 02.25. The captain explained that the delay was due to thunderstorms but in addition the aircraft had technical problems forcing a replacement aircraft to be found and a new crew also had to be sourced. We were in the last row of the aircraft which had no window and was cramped due to the tapering in of the fuselage at the rear. This in addition to the annoying racket the cabin crew were making in the galley made sleep almost impossible. It was 03.45 by the time we disembarked in Gatwick check in for our next flight was already open. To our horror the aircraft parked at the South terminal (replacement aircraft had next flight from there) meaning that passengers and baggage had to be taken over to the North terminal where the flight was destined. Fortunately baggage arrived quickly which was a huge relief because we had to change back to the South terminal in time for our next flight where we finally arrived absolutely exhausted at 04.15. To top it all off easyJet sent us an email saying that the delay was due to adverse weather alone and so we are not entitled to compensation.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Value For Money 12345
no
9/10

easyJet customer review

(United Kingdom)

Flew London Gatwick to Alicante return. Flights left on time and service good at both airports.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
7/10

easyJet customer review

(United Kingdom)

Gatwick to Bari and back. Ground staff at Gatwick seem to take a delight in the one bag rule. Both crews very pleasant as usual. Boarding at Bari a shambles. Ushered through to the bridge but then waited 15 minutes on staircase as they won't pay to use the full bridge service. Arrived a bit late at Gatwick but to South Terminal. Fine for me as I was alone and catching the train but a real pain for anyone expecting to be met at the North Terminal. And not a word from the cabin crew and no ground crew to offer any apology or explanation. Not good enough. And when comparing prices worth noting that the drinks and snacks I had free on BA the week before would have cost £13 on Easyjet.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes
8/10

easyJet customer review

(United Kingdom)

Have travelled several times with easyJet and continue to be very satisfied with the service provided. Crews work hard are helpful and informative and we never feel hassled. Particularly worthy of mention is the assistance my wife received on our recent flight to Malaga - she thought she had mislaid her passport when she reached passport control and rushed back to the plane before boarding began for its return journey. The crew were both sympathetic and helpful especially the Spanish boarding agent. When they couldn't find it she knew it had to be on her person somewhere and it was. The only niggles that I have relate to the seats on their newer aircraft and the way in which they release their future flight schedules. We came back from Mallorca in September on a new A320 with slimline seats which lack the padding and comfort of the older style ones. As for the flight schedules separate releases for Spring early Summer late Summer have resulted in us twice settling for flights in 2015 with Ryanair instead of waiting for easyJet to release its next tranche. We would find it much more convenient if the whole of the Spring and Summer flights were published at the same time and easyJet would be less likely to lose our custom.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Value For Money 12345
yes