Dragonair

Return of the outward flight two weeks ago, and just as bad, very late arrival, poor beverage. It seems that this airline cannot fly on time. I checked everyday whether this plane has flown in the last two weeks and it has only been on time once! It was cheap so I guess I should expect it. They also seem to find it difficult to accredit one world miles.

This flight was one of the worst flights I have been on. An hour and 50 min flight was already really unbearable for me. Economy on this plane has absolutely no legroom (I'm 5"9) and seats were terribly designed. The cabin crew were rude and were not friendly. The food was, as usual for Cathay Pacific and Dragonair flights, had tiny portions and were awful, in fact this time it was even cold and soggy. I was on a school trip so I had no choice for an airline, however we did get our own check in counter which was good. Nevertheless, the AVOD IFE system was really good and there were a wide range of movies and TV series to choose from.

This was a connecting flight to QR931, unfortunately it was 40 minutes late leaving. The boarding was total chaos, you cannot have a snake of passengers 400 metres long awaiting a bus that takes 40 minutes to load, when you start only 30 minutes before departure. If it had not been for ground staff at Clark and Qatar Airways staff we would have missed connection.

Check in is effective and quite fast. Crew onboard is also very effective. The biggest problem with Dragonair is the flight is delayed hence we got very late to Hong Kong. However Dragonair organized a pick up service at the gate and bring you directly to the gate for the next flight on time, but in most of the cases, the luggage will not come with you on time and may be delivered 1 day later at the final destination.

KA 380 from HKG to FUK on 16/5. Flight delayed for 2.5 hours but well handled with a HK$75 food voucher given to every passenger. The aircraft was a 20-year-old A330-300 with unexpectedly new cabin and a wide selection of inflight entertainment. Flight attendants were attentive and helpful throughout the entire journey. Inflight meal a cream sauce chicken pasta was hardly edible but glad to receive ice cream after the meal. Much to commend with the reservation concerning the catering service as stated above. KA 381 from FUK to HKG on 20/5. Flight departed on time. The aircraft was another old A330-300 with old layout - seat was not comfortable and the IFE system was not efficient although again a wide choice of programmes. Cabin was too warm and uncomfortable with turbulence affecting during the entire flight. Inflight meal fish pasta was much better on this leg. Had to hold over HKG due to heavy showers and thunderstorm but was fortunate enough to arrive with a half-hour delay only.

HKIA to Chiang Mai in Thailand in tourist class. Service was excellent staff spoke excellent English and mandarin Chinese. Though the flight was short food was delicious both ways much better that transatlantic flights to South America in Iberia business class. I sat in the front rows seats were quite spacious and leg room was abundant being 1.88 tall I could appreciate the difference with other airlines. I will definitely fly again Dragonair for short medium flights in south east Asia. Ticket was not cheap compared to European flights or Air Asia. But it was not expensive either if compared to similar length flights in the region.

PVG-HKG return (connect to/from CX long-haul flight) with A330-300 clean and well maintained. Both ways delayed more than 1hr and bussed to/from main terminal caused huge inconvenience as I had connect flight to/from CX long- haul nowadays KA still provide meal service but the portion is very tiny even Chinese domestic airlines has better quality food. AVOD on A330-300 is very good.

This is the best airline I have had the pleasure of traveling with! We were stuck in Kathmandu due to the earthquake. They were one of the few flights out! They handled the change efficiently and with personal care. The attendants were courteous friendly and appeared to care about our welfare. Our arrival in Hong Kong was excellent they had everything organized by flights gave us hotel accommodations transportation to and from Hong Kong City and personally walked us over to pick up our luggage. We did not have to worry about a thing!

SYX-HKG. Flight was delayed 1 hour for a 70 min flight. Scheduled to land in HK 2300 hrs made it to the HK airport express at 0040 to catch the last train to the city (without check-in luggage). For the people who checked in their bags it must have been a nightmare. KA's flights have constant delays. Of five trips with them over the past year only one was actually on-time. The notiFLY update is slow and not reliable but this one went even without notiFLY warning. Aircraft is outdated. Cabin air-conditioning was out of service while parked on the ground both waiting for take-off and for the shuttle bus upon arrival at a remote parking area (15 min drive to the passenger apron). All in all a very bad flight. Don't think I'll fly KA again.

KA621 APR 11. Nice service and prompt cabin service. But no movies are available on the flight-entertainment system even the flight takes more than 2 hours.