Dragonair

Travelled Dragonair from Hanoi-HKG and back 20th and 31st December 2015, respectively. Airbus 321. Extremely alert staff, caring, pro-active, energetic, and professional. Food and wines of unexpected high quality and tasteful for economy class. 4 different kinds of beers offered – all from different countries. Elite card holder recognition by FA staff - even from other OW-airlines than Cathay and Dragonair. Only a minor delay of 30 minutes prevents me from rating the airline to 10 of 10 as delays are common according to their own information provided on their website, which is very good. Clear information on everything and willingness to expose their weak point, delays, is appreciated. Return flight was full on New Years’ eve, but well managed. A minor fault occurred by FAs mistakenly providing someone else “my” child meal. However, it was elegantly made up for by staff apologizing and personally displaying three alternatives for us by presenting them all on a tray, opening the foil. Drink rounds frequent and gentle.

Hong Kong to Hiroshima return with Dragonair, both flights on an A320-200. The first flight had no in-flight entertainment system on board, not even a shared screen in the cabin. The cabin was old and tired, and some seats were not well-maintained. Food was fairly acceptable but was nothing compared to Cathay Pacific. Fortunately the cabin crew were friendly and courteous, making this flight a fairly enjoyable one. The return flight was an older A320-200, but with renovated cabin. The cabin was smarter and more comfortable. Flight meal was better than the first flight. Interestingly, we could use the aircraft wifi on our tablets to access the in-flight entertainment system. Unfortunately, there was no guidance on how to download the Studio KA app when connected to the aircraft wifi and it turned out to be a 4.5-hour flight with no in-flight entertainment again. Cabin crew again mostly friendly and helpful. I was happy with my experience with Dragonair but I do not look forward to flying small aircraft (eg. A320). I would prefer the A330-300 in the future.

Hong Kong to Shanghai with Dragonair and a fantastic experience. I would say it's much better than its parent company Cathay Pacific. Cabin attendants were present throughout the cabin, with warm and friendly smile. Flight delayed for a bit which I think it's normal due to the heavily congested Chinese airspace. A varieties of beverages and 2 choices of hot meal were handed out. Ice-cream afterwards! The meal in economy class is one of the best I've had! A superb airline with excellent cabin service.

Flew Dragonair from Guangzhou connecting to a Cathy Pacific flight back to London. The CAN-HKG flight was scheduled for 22.20, with my flight to LHR scheduled for 00.35. There was a single announcement at 22.00 that the flight was delayed, no other information. The aircraft arrived at 22.10, it took forever to do the turnaround - we departed the gate at 23.20. How can it take over an hour for a turnaround - the ground staff gave the impression that this was the first time they had handled a Dragonair flight. The flight itself was okay, but little apologies for the delay. Upfront was comfortable with a nice lunchbox given out before departure. The flight was 90% full of people with tight connections in HKG. We arrived at HKG at 00:15. We parked up at a remote stand and wasted so much time with a bus transfer back to the terminal. Arriving into the terminal there was ground staff everywhere holding up signs for connecting destinations. They already had new boarding passes for a flight 9 hours later to LHR. This is where is all falls apart. We had to clear HKG immigration and were told to proceed to a hotel shuttle bus in the coach park. Basically it took 90 minutes for the hotel shuttle to arrive, there was no Dragonair staff to be found in the airport for assistance. Apparently this flight is always delayed.

Wonderful service and I was happy with economy class experience. Comfy seat, nice cabin, and IFE is great! Food was great, and prompt service. Cabin crew always present to help. I felt a little unsafe with Chinese carriers so tried Dragonair because of many reviews. I wasn't disappointed! I felt safe and comfortable the entire trip. Had a rough landing in Wuhan but that seems like the normal thing here.

Efficient boarding, on time departure and arrival. Efficient and friendly service. No IFE for the relatively short flight. Refreshments fine.

1hr connection in Hong Kong for flight to Da Nang missed due to late departure - congestion in China airspace. Dragonair shouldn't really allow ticketing of this tight a connection. Regardless, flight was as expected for Dragonair - comfortable, friendly and efficient FA's. IFE was a bonus for a short hop. Meal was fine. However, what excelled was the handling by the FA and ground crew of what proved to be a missed connection. FA informed us they had received a message from HKG ground staff we would not make connection. Very disappointing as a delay in our holiday and resulted in a night at HKG Regal airport hotel. On arriving at Hong Kong for, we were met by ground staff who, within 20 mins had us booked in two rooms at the Regal, issued vouchers for dinner and breakfast and booked on flights the next day. Sure we were not happy about the delay to our holiday, but the level of service from the Dragonair ground staff was excellent.

Convenient online check in. Friendly ground staff and boarded the plane within 5 min from the boarding time. However, only a small portion of rice with chicken and a small glass of orange juice were served. The flight attendents were robotic and were not seen except when serving meals.

Left Hong Kong 1hr and 20 min late but received text notification. Made up 45 minutes of this en route to Beijing. Economy cabin full yet felt spacious, clean and new. Service was excellent and the meal closest to the best I've had in economy for some time, in fact this was better then parent company Cathay Pacific can offer in Premium Economy.

I booked Sydney to HK with Qantas then connecting Dragonair from HK to Beijing. My flight scheduled at 7pm for departure. When I landed at HKG, I was told the flight is late because late arrival of inbound aircraft. At 8pm, I was told the flight will be further delay to 9.30pm, and finally the flight took off at midnight. From beginning to the end, Dragonair did not want to take any responsibility. Service on board is pretty average, staff serviced a meal and never see them again. Hardly anyone cleaned the toilet I could see during the flight.