Dragonair

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 174 reviews
7/10
4 star Skytrax Rating
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9/10

Dragonair customer review

(Australia)

Hanoi-Hong Kong. Great cabin crew professional and courteous. Free newspapars great food and comfortable seating.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Dragonair customer review

(United Kingdom)

Beijing - Hong Kong. A330 was relatively empty. Bottle of water in seat back. Food was ok. Older entertainment system but good movie shown. Excellent service and courtesy shown by cabin crew.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Dragonair customer review

(United States)

HKG-FOC-HKG Top marks for the cabin crews on both flights. Very attentive and delightful service with excellent meals both ways. Seats quite comfortable for the 1.5 hour flights. My only negative encounter was with Dragonair counter staff on the return. I checked the webpage for baggage limitations before showing up at the airport. When checking in we were told we could not take three bags each even though the webpage clearly said otherwise. After much discussion we were permitted to proceed but my advice is to get something concrete from them in writing on baggage allowances before flying with Dragonair.
Seat TypeBusiness Class
Value For Money 12345
yes
3/10

Dragonair customer review

(Hong Kong)

HKG-BLG-HKG. Outbound trip - flight announced as ready for boarding when it wasn't (typical for Dragonair) and took off 30 minutes late. Plane had been changed from what is shown on their website with a seat that that is not appropriate for a 6 hour flight (narrow poor legroom and limited recline). Return trip departed 90 minutes late better seating but front row was quite noisy and hard to get any sleep. Landed about 40 minutes behind schedule. If the flights took off on time and used the configuration they advertise then this would be a decent option but hard to recommend as it is.
Seat TypeBusiness Class
Value For Money 12345
no
9/10

Dragonair customer review

(Hong Kong)

Hong Kong to Shanghai is just a quite short journey around 2 hours flight but KA provided a long-haul aircraft which includes PTV. Inflight entertainment enjoyable. 1 hour after departure the cabin crew served us meal. The food tasted very delicious also Haagen-Dazs ice cream was given. The service was also great.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Dragonair customer review

(Switzerland)

HKG-PVG-HKG. Cabin crew very friendly and helpful. Crew ratio seems higher than other airlines with same aircraft type. Service is friendly but a bit chaotic in a charming way. Seems to be KA standard. Outbound on A330 with entertainment system. Seat pitch rather tight compared to other Asian carriers one noticed it on the inbound flight on an A321 that was full. Unfortunately PVG ground crew (China Eastern staff?) allow huge suitcases as cabin baggage. Therefore people that do not participate in the gate scrum end up having their cabin luggage under the front seat with no room to move at all due to the tight seating. Food was good and ice cream a very nice touch. A pity that at PVG for regular economy class check in 4 counters were open for e-check in only one. This counter was blocked by a family having way to much luggage and none of the ground staff had the idea to invite people from the baggage drop of queue to the regular one. Upon request they tried to but passengers from other queue ignored it and staff just did not care any longer. A good 4 star experience.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Dragonair customer review

(Hong Kong)

HKG-PVG-HKG. Have become a big fan of online check in with all airlines now and Dragonair was no different efficient and no fuss. I was in the departure lounge for a late lunch within 15 minutes of arriving at HKIA. A321 aircraft was clean and comfortable. Seat width was better than expected from this type of aircraft. A hot meal was served on this flight and was a surprise as it was only a 2 hour flight. The flight attendants seemed to be rushed off their feet but all coped well with their duties and managed to keep a smile for the passengers. Return flight was similar. The only downside was that we still had to be transported by bus to the aircraft from the gate and vice versa on the return flight. I would have thought given the size of HKIA and Dragonair being based out of Hong Kong they would have a gate with a walkway to the aircraft. There was a walkway to the terminal at PVG.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Dragonair customer review

(United States)

HKG-PVG. Boarding chaotic with everyone rushing the jetway at once. A330 aircraft very clean interior. Seats were comfortable with a decent pitch. Water bottle was placed in each seat pocket no IFE but short programs shown on main screen. FA's were very friendly and visible. Menus were distributed followed by a full lunch and then Haagen Dazs chocolate ice cream. Drinks were plentiful throughout the short 2 hour flight. Very enjoyable flight.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Dragonair customer review

(Australia)

HKG-HGH PVG-HKG in J Class. Lounge at HKG airport was weird one does not have shower facility. Lounge at PVG was good big step up from old lounge. Onboard service was average food fantastic. AVOD was really bad A330 and A320 does not have personal TV. Dragonair really should upgrade its facilities in Business class. I would prefer Air China business class than Dragonair.
Seat TypeBusiness Class
Value For Money 12345
yes
6/10

Dragonair customer review

(Hong Kong)

Hong Kong-Chengdu. Flights fine but late both ways and delayed on plane. Actual flights fine but delayed on 2 other flights recently to Shanghai and Beijing with little explanation.
Seat TypeEconomy Class
Value For Money 12345
no