Dragonair

HAN-HKG KA 294 in Business. The departure was 30 mins delayed. The pick up in Hong Kong was excellent they brought me to the gate for the next flight to Germany. They informed me that my window seat was out of order (10 A) and put me to the end of the cabin (17C). After landing I found out that they just want to optimize the seat and just stuck us in another seat. Food was good service was poor I ordered some drinks and they just ignored it. There was no movie in the entertainment channel only TV and some documents.

Many thanks for the warm service of the KA876 crew last Friday. That morning I flew from Hong Kong to Shanghai for two days of meetings after a busy week. I felt extremely stressed and was very worried about any possible flight delay due to aviation control in Shanghai. But the assuring smiles from the friendly staff at the cabin entrance made me feel very relaxed. I had a good rest on board. It was a wonderful flying experience.

HKG-PEK in Business. Two hour delay at HKG passengers have been told because late arrival of the aircraft. But KA is based in HKG surely KA could re-organise the aircraft better. Business lounge "the Pier' close to gate 64 is pretty average Qantas business class is so much better. Boarding process was pretty average staff made announcement of boarding but did not board anyone until 15 minutes later. Inflight service was pretty bad for business class. Crew did not clean away the pre-departure water glass and wet towel until dinner was served. The cabin lights turned off before dinner items were cleaned. It was bad service for a business class for any airline. On a positive note KA finally has personal entertaining system in business class the seat is also better than the old one.

I was coming home with my wife from Shanghai on Sunday 11 January 2015. The original flight KA 897 I checked-in on-line was due to depart at 1920hrs. We arrived Pudong airport in a rush at 1830hrs only to find out the flight was cancelled! I was so tired and really did not want to be put onto another late flight. With only 25 minutes to departure we were checked in an earlier flight KA835 departing at 1855hrs. We were given helpful advice and direction to speed up the immigration process and managed to board the flight 5 minutes before departure. Although the last ones to board before gate closed we were greeted nicely. A happy flight with lots of smiles and drinks that took me home in time for a good sleep. Arrived in Hong Kong and turned on the iPhone only to have another positive surprise. I found out that there had been missing calls and messages earlier during the day advising us in advance that the flight was cancelled and already booking made for us to take the earlier flight.

Upgraded to business class for the flight from Hong Kong to Shanghai. Bulkhead seat at the front so masses of legroom. Seats very comfortable. It seems almost unfair to offer any negative comments on the flight but I picked the wrong entree! I chose halibut but it didn't come with the sauce the menu said I'm still not sure what it was! My partner chose a pork dish which was extremely tasty. Drinks offered before take off before meal and wine served with the meal. Good entertainment selection. Very pleasant experience. Attentive and professional flight attendants.

KA169 10 Jan. Did a Kolkata - Hong Kong midnight departure flight. Service was superb. Asked for a few glasses of Champaign making myself to sleep well after the meal service. Attentive and friendly crew. Ipad was given out to passengers on this A320 new aircraft played with it for a bit then slept for the remaining 3 hours of the journey.

Flew HKG-CNX on DA232 on 16th January boarding via a bus-gate flight was busy but not full. Crew were friendly and professional and after the expected juice/biscuits box was served I was impressed when they offered hot dim- sum or egg/bacon 10 minutes later.

HKG to Danang. Great crew both ways. Boarding and disembarking not great though on return to HK lots of messing about getting buses etc but got dropped off right at immigration. Seats fine no entertainment at all as old style plane. Very hard working crew food fine actually better than CX. Coffee tea on request and fast always with a smile. Dragonair crew do work very hard and even with some tricky customers ( over demanding macro polo holders mainlanders) they do really well a larger plane would do well at this growing destination!

Excellent service offered by Dragonair Flight 482 to Taipei Taoyuan Airport from HKG. The economy cabin was as comfortable as CX Long Haul. With the exception of movies the TV content was outstanding. I think the food was better than any other regional airline it's just like flying on Cathay Pacific Long Haul! I definitely recommend Dragonair for any other future travellers!

KA872 HKG-PVG. Bus to the plane the seat is the old version. Legroom is very tight. There were no entertainment system onboard not even a public TV. Food and beverage quality impressed me. Although it is a short flight of 2 hours staff give you the menu before take off. There were two choices and different selection of beverages plus a Hagen-Dazs ice cream.