Delta Air Lines

Aircraft a bit old but cabin crew were friendly and extremely helpful. A pleasant trip following a long haul from Sydney. The pre-flight safety brief was hilarious and a great attention grabber. Wish more airlines were as imaginative. Had heard some differing views about this airline but we were very pleasantly surprised.

DCA-MSP flight went smoothly. Smooth connection at MSP. MSP-NRT flight has many pros and cons. The seat was very comforatable compared to other airlines combined with a satisfactory IFE. The food could be much much better. I had chicken teriyaki for my supper and that was acceptable, but breakfast was horrible. The appearance was bad enough, the egg looking like a wet sponge without any air pockets and the sausage was burnt. But the taste was even worse. The fruit was acceptable. To end on a good note, the arrival at NRT went very well and smoothly.

I made a reservation with Delta airlines in April 2015 for travel in July. I am a single father traveling with two small children (ages 6 and 10) and booked far in advance and in First class so that I could sit with my children. I was informed 24 hours ago that our seats had been changed and that I would not be seated with my children. When I called Delta to inquire (and after waiting more than 2 hours to speak to a representative) I was told there was nothing that they could do and that my children would have to sit by themselves. Despite the obvious safety concerns, there is no way that I can assist my children with beverages or bathroom breaks if needed. If you are a single parent, do not fly Delta. Not family friendly.

Had a pretty good experience with Delta. Had 5 persons in my party, 2 of which with lap children. We were in basic economy on the way to Tampa. The only complaint we had on the way out to Tampa was the crew weren't happy. On the flight back we upgraded our 3 seats to Comfort Plus which was much better. More leg room, better snacks and free alcohol. The flight crew was cheery and up beat making the flight easier.

Left Minneapolis RT to San Jose in June. First Class RT paid ticket. On the flight out we were served a full breakfast. The food was actually not bad. Flight attendant was very attentive and quiet busy checking on all passengers. Did not disappear after the meal service. The flight back to Minneapolis was also excellent. Boarding was orderly in both directions. Lunch was a large salad. However, only one choice. It was a Salmon Salad. Quite a few of passengers turned it down, including me. I was surprised there were not at least 2 choices. Once again First class FA was great. Waiting to board in both directions, the checked baggage and the number of carry on is being abused. in both directions. People were checking bags that were huge. Not sure how they got past TSA. Gate Agents need to enforce bag sizes and the number of bags people try to drag on.

I took my second trip with Delta and I must say I was definitely not disappointed. I flew with Delta last year and felt there was no need to change to a different airline. I flew from Indy to Phoenix via Minneapolis. The crews both at the gate and during the flight were professional and respectful. The big two thumbs I want to give is on my luggage in Phoenix. No sooner had I walked off the plane and down to the baggage claim carousel was I greeted by my bag arriving. Only thing I found average was the seat comfort, but granted I have never really cared about seat comfort.

For a short haul flight like this one (7-8 hours each way), I try and save money by not booking business class, rather "economy comfort" on Delta. As usual, the service is perfunctory, the food not bad in and out of Narita, the seat fairly comfortable, and the entertainment of good quality with lots of choices. No drama on either flight. My only complaint that has never been addressed properly with Delta over the years is the horrible state of the lavatories. They are always left to fester for entire flights. I have never once seen an FA go in one to clean one. Delta is not "special" compared to other international carriers, but it's adequate and they have treated me well in the Skymiles program so far.

Check in procedure was ok but slow. The flight was nice, with very good in-flight entertainment, and the flight attendants were very nice. The food wasn't great - but not the worst. The seats are comfortable and I had plenty of leg room.

Brussels to JFK. Horrible check-in procedure. Unable to check in online, then checked in at airport but without assigned seat. Result: sitting separate from my boyfriend while I am afraid to fly. At check in counter not very helpful, lady (though friendly) said she couldn't do anything and that we had to wait until boarding. At gate itself they're trying to get us to sit next to each other but difficulties since flight is fully booked. Not impressed with customer service and we were not informed by email, when booking, or at check-in that there were paid seats as an option and that the free seats were given away and that is why we were assigned no seat number.

Delta will always be my first choice across the Atlantic and I have found them to be always even better than either BA or Virgin (who have themselves always provided excellent service). My latest flights were no exception. This is the second time I've flown from Heathrow to LAX in four months and both times the service has been great. Without doubt the friendliest cabin crew I have met the in-flight entertainment was good the food was okay and plentiful and the drinks and snacks kept coming. My first choice every time and whilst not the cheapest carrier it's certainly been the most reliable and pleasant to fly with.