Delta Air Lines

First we flew LAX to Savannah via Atlanta. The plane was late every step of the way. My twin 9 year olds and I were going for a small vacation, then to pick up a dog in Valdosta, GA and back home to LA. The LAX personnel with only one exceptional woman were surly and unhelpful. Because I was picking up a dog on the way back, I couldn't pick up my boarding pass electronically. The lines for help were long and the electronic rejection gave no answer. I tried to get help from 3 different Delta personnel, these were women who were recounting their evenings the night before and had no desire and felt no need to interrupt their gossip with work. Finally I found a friendly face among in the Delta line-up and this woman helped. The air crew was surly. Didn't think it was their job to help put up a bag. Turned up her little nose when my son asked for a drink. Atlanta to Savannah they held us on the tarmac 2 hours. Horrible. The way back was even worse. They were nice enough in Valdosta - which is so tiny they sort of have to be - nevertheless they body-searched an 80 year old woman in security. As usual the plane was delayed at Atlanta. Here there was no help available once you got there. Surly personnel. As a Amex Platinum card carrier, I was told I had the right to use the Delta Lounge. Since I was carrying a puppy and had my boys, we went to the lounge. The rude pretentiousness was shocking, and they refused to let us in the lounge. I called Amex and filed a protest and they called - but at that point I'd seen the pitiful offerings and decided to take the kids to PF Changs. The flight to LA was delayed 1.5 hours. When I got to the gate, I asked the girl at the desk what time the plane would actually board. The rude young women snapped at m: "I just said that it would be in 1/2 an hour..." I answered her: Obviously I just got here and didn't hear you or I wouldn't ask. Really, Delta? This is who you consider an appropriate employee? That's professional? Other passengers were complaining about her and about her male cohort. To board the plane it was complete chaos. Like being in a Third World country with a free-for-all at boarding - starting from the front rather than the back - so there is the inevitable bottleneck, and no clear instructions anyway. Again the flight crew think they're above helping with a bag. They're too busy to bring a meal mid-flight - for a child! Surliness, snootiness. Bad attitude. I thought United was bad. Delta is the worst. If I can avoid it, I'm not going back.

The flight was okay in general. However, staff service could be better and food could be highly improved. I go to Japan a lot and I'm used to stellar Japanese service, so I never had high hopes for service, but cabin crew were a little rude at times. I left a drink for them to collect and they were saying something like "It seems like a waste" and then took the drink. Not that I could finish it because it was right before landing. Very cold plane in my view. Seats were okay and IFE was okay. Dinner was regular but breakfast was terrible. The egg and sausage looked and tasted worse than a fast food restaurant. I could not get a return flight for a good price, and I don't know about other airlines, but when I changed my flight for a second time due to illness, they charged you 4k or more just for economy. No upgrades or anything. I ended up switching to another airline to get home. Again I was not too happy with Delta, but I wasn't expecting Japan-level service. Probably the best airline overall in terms of international travel in the USA.

I liked the check-in systems when I reached PHL. When I boarded the plane, I sat in Premium Economy. There was no IFE on the flight, so I passed the time by sleeping and enjoying the view. Scheduled flight time was 2 hrs 17 mins from PHL to ATL. Once I arrived in ATL we went on The Plane Train from Concourse A to Concourse T where my flight from ATL to DFW was departing from. Unfortunately, the flight was delayed. It was supposed to depart at 11.30am local time but delayed to 12.16pm. Therefore the flight arrival in DFW was also delayed, from 12.45pm local time to 1.26pm. Scheduled flight time was 2 hrs 45 mins.

I'm a loyal Diamond Delta customer that finds myself using United and other airlines of late. Delta has trimmed so many flights by day of week that I can't use them. Three weeks in a row I have gone elsewhere. Trying to book Detroit next week, a hub, and I can't because there are no seats. Delta Air Lines zeal to cut capacity means losing the loyalty of a very loyal customer.

Flying on Delta's 757-200 on the Orlando - Detroit route is like flying in a coffin. This plane should be in the museum and not in the air. The plane is old. First class seats are ancient. Cabin is falling apart - the protective plexiglass window by my seat was cracked on the side. The service was dated. The red blanket given was made out of pure synthetics giving me so much static electricity. The only good part to the flight was that the breakfast wasn't all that bad. Besides all that, with a purchased first class ticket, we were not allowed to use their Sky Club lounge. Wasn't expecting much - but got even less than that.

We were notified 2 hours before our boarding time that our flight was cancelled and that we had been rebooked on a flight 5 hours later. After calling a Delta representative for an explanation she informed us that we had to talk to a "Delta representative" which required a 30 minute wait in the airport at their "special services" line. This representative told us there was nothing she could do. After waiting 7 hours in the airport we boarded our new flight and proceeded to sit at the terminal in a 90 degree full plane for 30 minutes as they worked on repairs to the plane. They attempted to connect exterior air conditioning to the plane but that unit was also not working. After 30 minutes they told us to grab our luggage and disboard. Currently still waiting at the gate 30 minutes after we were supposed to land in Portland. Never flying Delta again!

First time flying Delta. Cabin crew were very friendly and attentive. Food was average. Cabin door closed on time, but waited about half an hour before we left the ground, still arrived on time. Overall the flight was better than average except for the seat. I was in premium economy and when you recline the seat back, the seat itself also moves forward. This initially seemed like a nice reclined position. However with no foot rest, this position created severe strain on my low back, and gave me a backache. I thought it was a fluke. However the same thing happened on the return flight. I loathe taking extra paraphenilia on a plane for "flight comfort" but you might need to consider lumbar support for long haul flights on this plane. On return to the US, I went through the immigration kiosk and my bags were on the carousel 5 minutes later.

I was on a trip going to Miami from New York and the flight was delayed 3 hours. On my return it was delayed two hours. The food was not great, the seat comfort was horrible. The staff were very nice on the flight back. Overall the delays are unacceptable.

On both trips going up to Hartford out of Atlanta and coming back to Fort Myers from Atlanta we had no room for carry-ons, they had to be placed under our feet. Made for an uncomfortable trip and both times we spent more than 20 minutes waiting for luggage both going to Hartford and coming back from Hartford. I know they talk about 2500 miles if you wait more than 20 minutes for luggage but we haven't received any word on that. We've flown Delta in the past. But definitely will have second thoughts before using them again.

I flew with Delta from Chicago O'hare to Pisa via Detroit and Amsterdam. Between the big three American airlines (United, AA, and Delta), Delta would be my favorite. On all the flights they were organized, fast and on-time. From Chicago to Detroit, which was flown on a crj900, lasted only an hour but they still handed out snacks and drinks. On that flight my family and I were put in Comfort+ for no extra charge. Comfort+ had very nice legroom and very good seat width. The long haul flight from Detroit to Amsterdam was flown with a 767-400, which is in my opinion the nicest plane that Delta flies. With a 2-3-2 layout and me traveling in a party of 3 made it so we traveled in the middle section and were still undisturbed by an extra person next to us. It made the entire flight feel a whole lot more private. The IFE systems were great and had plenty of movies to watch. Were left on time and arrived 20 minutes ahead of schedule. This made it super easy to catch my connection. At Amsterdam we had plenty of time to relax and explore the airport. We had to fly with Transavia, one of the low-cost carriers linked with KLM, and that was slightly chaotic in boarding but comfortable inflight. We arrived on time and I'm impressed with the quality of Delta.